IGosa eliLawulayo eliPhezulu le-United Airlines ekugqibeleni liyavuma ukuba (kunye nenqwelomoya) "bonakele."
U-Oscar Munoz ekuqaleni wakhusela izenzo zomphathi kwaye wamgxeka umkhweli owala ukuyeka isihlalo sakhe waza wakhutshelwa ngaphandle kwenqwelomoya.
Emva koko uMunoz wacela uxolo engafuni. Emva koko wacela uxolo kwakhona. Kwaye kwakhona. Emva koko uMunoz wavuma ngoburhalarhume ukuba impendulo yakhe, apho watyhola umkhweli kwaye wavuma izenzo zabasebenzi bakhe, "wayengenaluvelwano ngaphaya kokukholelwa."
Kwafika ixesha lokulawula umonakalo.
Le leta ilandelayo (esayinwe ngu-Oscar Munoz, i-CEO ye-United Airlines) ithunyelwe kuzo zonke iiflaya ze-United Mileage Plus rhoqo:
MileagePlus # XXXXXXXX
IFlaya eQhubekileyo ethandekayo
Inqwelomoya nganye ohamba nayo imele isithembiso esibalulekileyo esisenza kuwe, umthengi wethu. Ayikokuba siqinisekisa ukuba ufika kwindawo oya kuyo ngokukhuselekileyo nangexesha, kodwa kwakhona uya kuphathwa ngeyona nkonzo iphezulu kunye neyona mvakalelo inzulu yesidima nentlonipho.
Ekuqaleni kwale nyanga, siye sayeka ukuthembana xa umkhweli wakhutshwa ngenkani kwenye yeenqwelo-moya zethu. Asinakuze sithi siyaxolisa ngokwaneleyo ngento eyenzekileyo, kodwa siyazi ukuba izenzo ezinentsingiselo ziya kuthetha ngaphezu kwamazwi.
Kwezi veki zimbalwa zidlulileyo, besisebenza ngokungxamisekileyo ukuphendula le mibuzo mibini: Yenzeke njani le nto, kwaye sinokukwenza njani konke okusemandleni ethu ukuqinisekisa ukuba oku akunakuphinda kwenzeke?
Yenzekile ngenxa yokuba imigaqo-nkqubo yethu yeshishini yabekwa ngaphambi kwemilinganiselo yethu ekwabelwana ngayo. Iinkqubo zethu ziye zaphazamisa abasebenzi bethu ukwenza into abayaziyo ukuba ilungile.
Ukulungisa loo ngxaki kuqala ngoku ngokutshintsha indlela esibhabha ngayo, esikhonza ngayo kwaye sibahloniphe abathengi bethu. Eli lithuba lenguquko kuthi sonke apha e-United – kwaye njenge-CEO, luxanduva lwam ukuqinisekisa ukuba sifunda kula mava kwaye siyiphindaphinde imizamo yethu yokubeka abathengi bethu embindini wayo yonke into esiyenzayo.
Yiyo loo nto sibhengeze ukuba asisayi kuphinda sicele abezomthetho ukuba basuse abathengi kwinqwelomoya kwaye abathengi abazukufuneka bancame izihlalo zabo kube kanye xa bekhwele - ngaphandle kwemibandela yokhuseleko okanye yokhuseleko.
Siyazi nokuba nangona sizama kangangoko, xa izinto zingahambi ngendlela ebekufanele ukuba zihambe ngayo, kufuneka sibekho ukuze silungise izinto. Kukho iindlela ezininzi ezintsha esizakwenza loo nto kanye.
Siya kwandisa inkuthazo yokubhuka ngokuzithandela ukuya kuthi ga kwi-10,000 yeedola kwaye siya kuphelisa i-red tape kwiingxowa ezilahlekileyo ngokusisigxina kunye nomgaqo-nkqubo omtsha "okungekho mibuzo-ibuzwayo" ye-$ 1,500 yokubuyisela. Siza kukhupha i-app entsha kubasebenzi bethu eya kuthi ibenze bakwazi ukubonelela ngezenzo zobubele kwindawo leyo ngokohlobo lweemayile, ikhredithi yokuhamba kunye nezinye izinto eziluncedo xa amava akho ngathi ephose uphawu. Unokufunda ngakumbi malunga nezi zibophelelo kunye nolunye utshintsho oluninzi apha hub.united.com.
Nangona ezi zenzo zibalulekile, ndizibone ndibonakalisa banzi ngendima esiyidlalayo kunye noxanduva esinalo kuni nakuluntu esilusebenzelayo.
Ndiyakholelwa ukuba kufuneka siqhubele phambili ekuchazeni ngokutsha ukuba ubumi be-United obumanyeneyo bujongeka njani kuluntu lwethu. Ukuba eyona nto iphambili yethu njengenkampani ikuzisa kwaye ubuye kwindawo oya kuyo, oko kuya kubonisa ukunqongophala kwentelekelelo yokuziphatha kwethu. Ungalindela kwaye kufuneka ulindele okungaphezulu kuthi, kwaye sijonge ukuphila ngokwezinto ezilindelweyo eziphezulu ngendlela esibandakanya ngayo uxanduva loluntu kunye nobunkokeli boluntu kuyo yonke indawo esisebenza kuyo. Ndiyathemba ukuba uya kusibona eso sibhambathiso sizibonakalisa kwizenzo zethu ukuya phambili, apho ezi nguquko zokuqala, nangona zibalulekile, zilinyathelo nje lokuqala.
Injongo yethu kufuneka ibe yinto engaphantsi kukwenza ube nebhongo ngokwenene ngokuthi, "Ndibhabha i-United."
Ekugqibeleni, umlinganiselo wempumelelo yethu kukwaneliseka kwakho kwaye iiveki ezimbalwa ezidlulileyo zisishukumisele ukuba siqhubele phambili kunangaphambili ekuphakamiseni amava akho nathi. Ndiyazi ukuba abasebenzi bethu abangama-87,000 bawuthathele entliziyweni lo myalezo, kwaye bomelele njengakuqala ukuzalisekisa isithembiso sethu sokukusebenzela ngcono ngenqwelomoya nganye kwaye bazuze intembeko osinike yona.
Sisebenza nzima kunakuqala ngenyhweba yokukusebenzela kwaye ndiyazi ukuba siyakomelela, sibengcono kwaye sigxile kubathengi benqwelomoya oyilindeleyo kwaye uyifaneleyo.
Ngombulelo omkhulu,
UOscar Munoz
CEO
United Airlines
Ngaba incinci kakhulu, ishiywe lixesha? Ixesha liza kuxela. Kodwa okwangoku, ukhetho lokubhabha kunye ne-United Airlines lubonakala lungathandeki kwiiflaya ezininzi.
