I-Egencia Yandisa iNtetho yokuNcokola kunye noManyano lweSlack

I-Egencia, ekuphela kweqonga letekhnoloji yohambo ye-B2B eqinisekisiweyo, namhlanje ibhengeze ukudityaniswa kwenkonzo yemiyalezo Musa nge-Egencia Ncokola kwidesktop kunye ne-Slack app ephathwayo. Oku kudityaniswa kukuphela kwesisombululo sohambo lweshishini oludibanisa amandla obuhlakani bokufakelwa (AI) kunye nokufunda komatshini (ML) kunye nokufikelela okukodwa-on-one kubacebisi beengcali zokuhamba ngaphakathi kweSlack. Kwinyanga ephelileyo, u-Egencia uqhube inkqubo yokulinga kunye nabathengi abakhethiweyo ukuba bavavanye iimpawu kwaye baqokelele ingxelo esebenzayo ukuze amava aphuculwe ngaphambi kokusungulwa kwehlabathi.

Ukususela ekuqalisweni kwayo ngo-2019, i-Egencia Chat - i-AI enikwe amandla umncedisi wenyani ngokuchukumisa komntu - ibonakalise ukuba iphumelele kubathengi, iphumelele iNqaku elimangalisayo + le-50 ye-Net Promoter Score ngo-2021. I-Egencia Chat yenzelwe injongo ngenkxaso ephezulu kunye nekrelekrele kakhulu evela kwi-AI. kunye nobuchwepheshe be-ML ukunika abahambi beshishini iimpendulo ezizezakho ngoqhagamshelo lwenkonzo yokuzenzela kubhukisho lwangoku, oludlulileyo, nolurhoxisiweyo. Ngaphezulu kwe-75,000+ yabasebenzisi bebene-125,000+ yencoko yencoko ngo-2021, zombini kunye nabacebisi bohambo be-Egencia. 

Ngaphezulu kwamashishini angama-600,000 kwihlabathi liphela asebenzisa iSlack. Egencia abathengi abasebenzisa isixhobo somyalezo baya kuxhamla kwindima yomsebenzisi exhomekeke, iimpendulo ezenzelwe umntu xa bevula i-Egencia Chat kwi-Slack. Abahambi banokusebenzisa isixhobo sokutshintsha imihla yokuhamba, ngelixa abaphathi bezohambo banokuvuma, bacele ulwazi oluthe kratya, okanye bakhabe isicelo sokubhukisha. Ikwabonelela ngokujonga indawo, inikezela ngamanqaku oncedo afanelekileyo ukuphendula imibuzo elula. Okubaluleke kakhulu, izicelo ezinzima ngakumbi zixhaswa ngabacebisi beengcali zokuhamba ze-Egencia ababonelela ngenkonzo ngeelwimi ezingama-32. Inkxaso ye-arhente ebonakalayo ifumaneka ngeelwimi ezininzi ngoncedo olufumanekayo iiyure ezingama-24 ngosuku, iintsuku ezingama-365 ngonyaka.

UJohn Sturino, i-VP yeMveliso kunye neTekhnoloji ye-Egencia, uthe: “Uhambo lweshishini lubuyela ngokukhawuleza, kwaye isantya esikhawulezayo sale mbuyekezo sibeke uxinzelelo kuyo yonke i-eco-system yohambo ebangela iminxeba ephezulu kakhulu. Indibaniselwano yethu ye-Slack kunye ne-Egencia Chat ayikwazanga ukufika ngexesha elingcono xa abahambi bafuna ukhetho olungakumbi lokuzinceda. Sizimisele ukusebenzisa i-AI kunye ne-ML ukuphucula rhoqo inkqubo yokucwangcisa nokulawula iihambo zoshishino endleleni. Sifuna ukuba abathengi bethu babe namava agudileyo, angenamthungo kulo naliphi na iqonga abasele belisebenzisa, kwaye iSlack lelokuqala kumanyathelo amaninzi ebesicwangcise ukuwafezekisa. ”

Umthengi womqhubi we-Slack, uKristin Neibert, uthe: "Amaqela ethu asebenzisa i-Slack ngokuzenzekelayo ukunxibelelana. Ukongeza imisebenzi esinokuyifeza ngaphakathi kweSlack kuzisa impumelelo eyamkelekileyo. Ukuba oogxa bethu basebenzisa iSlack ukuxoxa ngendawo yokuhlala kuhambo lweshishini, sinokukhangela eyona hotele ilungileyo ngaphakathi kweSlack kwaye siyibhukishe apho emva koko. Kwaye ukuba izicwangciso ziyatshintsha, akunyanzelekanga ukuba uthathe ifowuni, ubambe, udlale ithegi yefowuni, okanye ulinde i-imeyile yenkxaso. Amaqela ethu ayakuthanda ukusebenziseka kunye nokukwazi ukuzisebenzela ngelixa esendleleni kwaye abaphathi bethu baqinisekile ukuba nayiphi na imiba iya kusonjululwa yi-AI-powered virtual agent okanye umcebisi wohambo we-Egencia, zonke zingaphakathi kwesixhobo esele sisisebenzisa. .”

I-Egencia iya kuba kwi-Business Travel Show eLondon kwi-booth G41 ngoJuni 29-30, 2022.