United Airlines'abakhweli kungekudala bazokwazi ukufikelela kwi-virtual, kwimfuno yabathengi kwiinkampani zeenqwelo moya, banike abantu ukhetho olulula, lokunxibelelana nokufumana ulwazi lwexesha kunye nenkxaso. Abathengi banokufikelela "kuMmeli kwiMfuno" kuso nasiphi na isixhobo esiphathwayo ukufowunela, ukubhala okanye ukuxoxa ngevidiyo ngokuhlala kunye nearhente kwaye ufumane iimpendulo kuyo yonke into ukusuka kwizabelo zokuhlala ukuya kumaxesha okukhwela. Ummeli weBango okwangoku uyafumaneka eChicago O'Hare naseHouston eGeorge Bush kwiZikhululo zeZizwe ngezizwe kwaye uqengqeleka kwii-hubs ze-United ukuphela konyaka.
"Siyayazi indlela ekubaluleke ngayo ukuba abathengi bethu babe neendlela ezininzi zokufumana amava okuhamba ngaphandle kokunxibelelana kwaye esi sixhobo senza ukuba kube lula ukufumana inkxaso ebhaliweyo ngokuthe ngqo kwiarhente ephilayo kwisikhululo seenqwelomoya ngelixa sigcina ukudideka kwezentlalo," utshilo uLinda Jojo, Isigqeba se-United Usekela Mongameli weTekhnoloji kunye neGosa eliyiNtloko leDijithali. "Ummeli weMfuno uvumela abathengi ukuba bagqithe belinde isango kwaye banxibelelane ngokungagungqiyo kunye neearhente zenkonzo yabathengi kwifowuni yabo, beqinisekisa ukuba bayaqhubeka nokufumana awona manqanaba aphezulu enkonzo ngelixa bebeka impilo yabo nokhuseleko phambili."
Nantsi indlela esebenza ngayo:
Abathengi banokukhangela ikhowudi ye-QR eboniswe kwimiqondiso kuzo zonke izikhululo zeenqwelo moya zaseUnited, okanye bafikelele kwiqonga ngokusebenzisa iindawo zokuzenzela iinkonzo kwiindawo ezikhethiweyo zesango eChicago O'Hare kunye naseDenver International Airport. Ukusuka apho, abathengi baya kuqhagamshelwa kwiarhente ngefowuni, ngencoko okanye ngevidiyo, ngokusekwe kukhetho lwabo. Abaxhasi banokubuza nawuphi na umbuzo abaya kuthi baqondise ngqo kwiarhente yesango, kubandakanya nemibuzo malunga nokunikezelwa kwezihlalo, ukuphuculwa, uluhlu lokulinda, inqanaba lendiza, ukubhukisha kwakhona nokunye. Ummeli weBango ubonelela ngenqanaba elongezelelekileyo lokulungela kubathengi, abanokuthi ngoku banxibelelane ngokulula nearhente naphi na kwisikhululo seenqwelomoya endaweni yokulinda emgceni esangweni. Ukongeza, ukusebenza kokuguqulela kudityaniswe nomsebenzi wengxoxo uvumela abathengi ukuba banxibelelane neearhente kwiilwimi ezingaphezu kwe-100. Abathengi banokuchwetheza kulwimi abalukhethayo kwaye imiyalezo iya kubhalwa ngokuzenzekelayo ngesiNgesi kwiiarhente nakulwimi olukhethiweyo kumthengi.
I-United yayiyinqwelomoya yokuqala ukuya kuqala kule teknoloji, evumela iiarhente eziManyeneyo ukuba ziphendule imibuzo, zinike iiarhente zamasango ixesha elininzi lokubonelela ngenkonzo enenkathalo kubathengi, kwaye zigqibe eminye imisebenzi ebalulekileyo yangaphambi kokuhamba.
Ummeli weBango yinto yakutshanje kubuchwephesha obuninzi obuthe bangeniswa yinqwelomoya ukwenza amava akhuselekileyo kunye nangenamthungo ngakumbi kubathengi. I-United isandula ukuhlengahlengisa i-app yayo yeselfowuni ngezixhobo ezitsha ezenzelwe ukwenza ukuba kube lula ukuhamba kwabantu abakhubazekileyo ngokubonakalayo, yazisa izilumkiso ezibhaliweyo kubakhweli kwindawo yokulinda kunye nokuphucula uluhlu lokunciphisa ukuhlangana komntu nomntu, kwaye yaqala umsebenzi omtsha wengxoxo ukunika abathengi unxibelelwano olungenakunxibelelana. ukhetho lokufumana ukufikelela kwangoko kulwazi malunga neenkqubo zokucoca kunye nezokhuseleko.
