Ukuphuhlisa ubunkokheli ekwabelwana ngabo ukulungiselela ukhenketho oluyimpumelelo

Ukhenketho lwe-Arhente-centric, nangona kunjalo, luba nzima ngakumbi nangakumbi ukulawula ngempumelelo. Iinkokeli zeshishini kukhenketho, kwicandelo labucala nakwicandelo likarhulumente zifunda ukuba kwimarike yokhuphiswano lwe-Covid yanamhlanje; uluntu kunye nezizwe zonke kufuneka zisebenzisane ukuze kulungelwe abantu bonke.

Ukukunceda ufezekise eli nqanaba lentsebenziswano yentengiso kunye nempumelelo, qwalasela ezinye zezi ngcamango zilandelayo:

•     Bajonge oogxa bakho njengabalinganayo kunokuba babe ngabantu ekufuneka ubanyamezele. Ngamaxesha amaninzi siye sithande ukujonga oogxa bethu kwezokhenketho kuphela ngesiseko seshishini lethu. Akukho mntu ishishini lokhenketho; endaweni yoko yinkqubo ephilayo yamalungu amaninzi asebenza kunye kakhulu ngendlela efanayo nomzimba womntu. Ukuba naliphi na ilungu elinye liyasilela, yonke inkqubo inoxanduva lokuva impembelelo.

•     Khangela iindlela zokukhulisa ukuhloniphana nokuthembana. Kubalulekile ukuba kubekho injongo yokhenketho efanayo eqhutywa kwinkqubo enye. Nangona abantu abohlukeneyo benezakhono ezahlukeneyo kunye namanqanaba okukwazi, eyona nto iphambili kukuba ukufikelela kwiinjongo ngumsebenzi womntu wonke. Amagosa ezoKhenketho kufuneka akhumbule ukuba akwimeko yobungcali, akuyomfuneko ukuba abe ngabahlobo bobuqu babalingane babo, kodwa kufuneka aphuhlise ubudlelwane obuhle bokusebenza.

•     Musa ukoyika ukuhamba namathumbu akho. Kukho amaxesha apho kungakhathaliseki ukuba ulwazi lubonakala luthetha ntoni amathumbu akho akuxelela ukuba esi ayisosigqibo esichanekileyo. Amaxesha amaninzi intuition inokudlala indima ebalulekileyo ekwenzeni izigqibo. Ngelixa singaze sifune ukuyihoya idatha, ungahoyi iimvakalelo zakho zamathumbu. 

•     Zama ukuphuhlisa amava aqhelekileyo ngokuchitha ixesha kunye noogxa. Amaxesha amaninzi, sibagweba ngokungafanelekanga abanye kuba sicinga ukuba siyaliqonda ishishini lomnye umntu. Ayingombono umbi ukuba abalawuli be-CVB bachithe ixesha elincinci besebenza kwiihotele, iiresityu, kunye nezinto ezinomtsalane ukuze baqonde ngokwembono yabo ukuba yintoni imingeni kunye namathuba. Ngendlela efanayo, abaninizihotele abasenokugxeka imigudu yentengiso yesixeko banokuchitha usuku ngonyaka kwi-CVB okanye kwiofisi yabakhenkethi ukuze bafunde ibali elingaphakathi ngokuphathelele ukuthengisa kummandla wonke.

•     Phuhlisa umlo omanyeneyo. Kungakhathaliseki ukuba zithini iingxoxo zangaphakathi, kufuneka zihlale ngaphakathi ngokungqongqo. Kuyingozi kakhulu kwishishini lezokhenketho xa iingxoxo zalo zangaphakathi zenziwe esidlangalaleni okanye zivuzwe kumaphephandaba. Into eyenzekayo ngaphakathi kumagumbi ebhodi kufuneka ihlale kwigumbi lebhodi. Fundisa abantu abakwishishini ukuba uxanduva luvelisa uxanduva olutsha kwaye kunzima kakhulu (kunye nobuchwephesha) ukusebenzela ukugcina iqela likunye kunokuliqhekeza.

•     Fundisanani. Yiya kwezinye iindawo uthathe amanqaku, emva koko wabelane nabanye osebenza nabo ngento oyifundileyo. Uluntu lwakho akufuneki lube lolokuqala ngengcamango entsha, kodwa kunokuba lufunde kwabanye kwaye lufezekise izimvo zalo. Thatha izinto ezibalulekileyo kwingcamango nganye kwaye ulungelelanise iingcamango kwimeko yakho ethile. 

•     Phuhlisa inkqubo yomcebisi. Ukhenketho yinkalo enzima kangangokuba sonke sifuna abacebisi. Abacebisi kufuneka babe ngaphezu kootitshala. Abacebisi kufuneka ibe ngabantu abasinyanzelayo ukuba sibone umfanekiso omkhulu kunye nokuba icandelo ngalinye lokhenketho lidibana njani. Abacebisi abalungileyo kufuneka basebenze umntu ngamnye kuthi njengee-arhente zothungelwano ezinokusazisa kubantu abangaphandle kwamashishini ethu. Kwishishini apho abathengi bahlala bengasixeleli izikhalazo zabo zokwenyani kwaye bangabuyi nje, onke amagosa ezokhenketho afuna abacebisi abanokusebenza njengabayimfihlo, abahleli bokulindela, abahloli bokwenyani kwaye kwangaxeshanye babancede ekufumaneni iindlela ezintsha zokujongana neengxaki eziqhubekayo kunye imingeni emitsha.

•     Gqiba ngendlela oza kubanika ngayo izixhobo ezixabisekileyo. Akukho luluntu okanye ilizwe elinemithombo engenamkhawulo. Yenza uphando kuqala ukuze uqinisekise ukuba ulwabiwo lwezibonelelo zakho luyavakala kwixesha elifutshane nakwixesha elide. Ekuphuhliseni ulwabiwo lwezibonelelo, qalisa ukucinga ngaphandle kwebhokisi. Ngokomzekelo, ngaba kukho ubudlelwane phakathi kokhuseleko kunye nophawu lwemveliso kwisithuba se-9-11 yehlabathi? Ngaba intengiso ye-classical inengqiqo kwi-demographic yakho okanye i-niche market? Okokugqibela ungalibali ukuba kusoloko kukho ixesha elibambekayo kukhenketho. Amaxesha okuphumelela adla ngokubonisa umsebenzi olungileyo ukusuka kwiminyaka emininzi edlulileyo. Ngokufanayo, ukugudla unxweme kunokwakha kusenokubangela iingxaki ezinkulu kwiminyaka embalwa.

•     Yiba nempumelelo. Zama ukufumanisa ukuba umgaqo-nkqubo unokuvelisa njani ngaphezu kwesinye iziphumo ezilungileyo. Akufunekanga ukuba silungele ukurisayikilisha iimveliso ezindala kuphela, kodwa ubuchule bokuyila busenokuthetha ukusetjenziswa kwakhona kwamaphulo okuthengisa angaphambili, imigaqo-nkqubo yangaphambili okanye nokurisayikilisha indlela esisebenzisa ngayo umhlaba. Khumbula ukuba amaxesha ayatshintsha kwaye umgaqo-nkqubo onokuthi ungaphumelelanga kwixesha elithile unokuba yimpumelelo kakhulu kwelinye ixesha.

•     Qonda ukuba kweli xesha linzima ukufumana abasebenzi abalungileyo usazama ukuqesha abantu abangcono onokuthi ubenze. Ishishini lezokhenketho lisekelwe ebantwini nakwizakhono zobuntu. Akukho nto inokutshabalalisa ishishini lezokhenketho ngaphezu kwabantu abasebenza kulo abangabathandi abantu. Ngelixa abasebenzi abonelisekileyo bengaqinisekisi ngenkonzo elungileyo yabathengi, abasebenzi abanomsindo phantse basoloko beqinisekisa ngenkonzo embi yabathengi. Thatha ixesha lokuphatha abantu ngentlonipho kwaye ubanike olona qeqesho lubalaseleyo, kungekuphela nje kwindawo yabo yobungcali kodwa nakwezinye iinkalo zokhenketho. Xa abasebenzi benza into engalunganga musa ukuthumela umntu obambeleyo kodwa uqeqeshe abantu abaphezulu. Khumbula ukuba nokuba abaphathi bezokhenketho abakuthandi kangakanani na ukuqeqesha abanye, kukho amaxesha apho kungekho ndlela yimbi. 

Umbhali, uGqr. Peter E. Tarlow, unguMongameli kunye noMseki we World Tourism Network kwaye ikhokelela Ukhenketho olukhuselekileyo program.