Ukuqonda okulishumi kokuhlaziywa kweshishini

• Abathengi be-B2B banesidingo esikhulu, intando kunye nemali kubo bobabini ukuhamba kunye nokudibana kwakhona
• Abantu abasebenza ekhaya banokuguqula babe ngabathengi be-bleisure
• Ubhubhane lukhokelele kwinkqubela phambili ekhawulezileyo yeentlanganiso zedijithali ngokuqinisekileyo ezinokuchaphazela uhambo lweshishini

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Ngaphezulu kweenkokeli ezingama-300 zamazwe aphesheya kwimizi-mveliso yaseYurophu yokubuka iindwendwe zanikwa iimbono ezixabisekileyo zokuba zilungiselele njani kwaye ziqalise ukubuyisela ishishini labo ngo-2021 nangaphaya xa babesiya kwi-HSMAI Europe Day 2021.

Ukuqonda okuphezulu kunye namanyathelo alandelayo oshishino afakiwe:

1. Ukucwangcisela ishishini -qala ngoku kwaye ujolise ekubuyiselweni kweemarike zasekhaya kwikota yesi-2 ngo-2021

Cwangcisa ngoku: Kubalulekile ukuba iihotele zingasali ngasemva kwindawo yentengiso. Ngelixa ikota yokuqala yowama-2021 isenokucotha kushishino, ishishini kufuneka libe nomonde kwaye lomelele- ke ngoku lixesha elibalulekileyo lokuthengisa ishishini. Ngelixa ixesha lokuhamba kwamazwe angaphandle lingaqinisekanga, ukukhutshwa kogonyo kuthetha ukuba ukubhukisha kwasekhaya kulindeleke ukuba kwandise kwikota yesibini neyesithathu yowama-2021. ukuchacha. Eli likwalithuba lokuba uthengise ngakumbi kubakhenkethi abazi-eco / abazihlaza xa uhambo lwasekhaya lubalulekile.

2. Yilungele imfuno yokuphumla yokubhukisha ixesha lokuzonwabisa eliqala kwikota yesi-3 ka-2021

Uphando kunye noqikelelo olunikezwe yi-STR kwinkomfa luveze ukuba, kweli hlobo, eli shishini lizimisele ukunyuka kubhukisho. Iihotele ezibekwe kwiindawo zokuphumla eziphezulu kulindeleke ukuba zenze kakuhle kakhulu, ke ngoko kubalulekile ukuba bahambe phambili kwintengiso yokuthengisa ukuze baxhamle amathuba.

3. Ukutshintsha kwemisebenzi kuthetha amathuba amatsha eshishini lehotele

Amashishini asanda ngokwanda, kubo bonke ubungakanani, kulindeleke ukuba asebenze ekhaya nasemva kobhubhane, kodwa rhoqo kuya kubakho isidingo sokudibana ubuso ngobuso kubasebenzi kunye neentlanganiso zabaxumi kunye neendibano zentlalo- iihotele kufuneka zijonge iindlela ezintsha. ukuthengisa nokwenza imali ngenxa yokutshintsha kwemisebenzi.

4. Gxila kwiimfuno ezilindelweyo zeshishini le-SME kwicandelo lokubekisa iQela / MICE

Ukubhukisha kwamashishini kulindeleke ukuba kubuye kwikota yesi-4 ngo-2021 / ekuqaleni kowama-2022. Iingxoxo kwiSuku lwe-HSMAI yaseYurophu zijolise kwindlela ishishini le-SME eliza kuba yintengiso ngayo eya kuqala ukubuya. Eli bango linokuvuselelwa ngokusebenzisa amandla, endaweni yamaxabiso amiselweyo.

5. Gxila kumanqanaba aguqukayo anikwe imozulu, edityaniswe nesicwangciso esiliqili sokuhambisa

Ngenxa yokungaqiniseki kwemozulu yangoku, iihotele kufuneka ziqonde ukuba abathengi bafuna ukuqinisekiswa ngamaxabiso aguquguqukayo kwaye lo mkhwa unokuthi uphume de kube ngu-2022. Ngelixa iindwendwe zisaqhutywa lixabiso, eyona nto ingumba ophambili kukuguquguquka. Ukufaka isicelo seqhinga lokuhambisa elilungiselela ukusetyenziswa kwewebhusayithi yakho yohlobo, ii-OTA, kunye namanye amajelo osasazo, iya kuba yinto ephambili ekubuyiseni ngokukhawuleza. Iihotele kufuneka ziqwalasele ububanzi bamajelo osasazo (ukongeza kwiwebhusayithi yophawu) njengoko abathengi befundiswe kakhulu ngokwexabiso kunye namajelo / amaqonga ezinto ezisetyenziselwa ukuqhuba. ”

6. Hlala ngaphezulu kutshintsho lwedijithali kunye nokuqonda kwedatha ukuze wandise ukubhukisha kunye nokwandisa amava abathengi

Ukwanda kwabathengi beehotele bazibandakanya ngakumbi kwi-intanethi kwaye balindele ukuba lula kunye nokusetyenziswa ngokulula xa bekhangela kwaye benza ukubhukisha. Iihotele kufuneka ziqinisekise ukuba uyilo lwamava omsebenzisi ziyahlangabezana neemfuno- hayi zabathengi kuphela kodwa namaqela abo ehotele. Kubalulekile ukuba intengiso kwiihotele kunye namaqela entengiso aqonde ukubaluleka kokuqokelela ulwazi lwedatha kwiindawo ezahlukeneyo zohambo lomthengi ukuze akwazi ukubonelela ngamava abathengi afanelekileyo.

7. Zilungiselele ukulungelelanisa kunye nokuyila iinkqubo zokunyaniseka

Icandelo kufuneka liqwalasele indlela abanokuyila ngayo ngokutsha kunye nokuguqula ukuthembeka kwiinkqubo esele zikho. Iihotele zingafuna ukuqaphela ukusuka kurhwebo lwehlabathi kunye nolwengingqi ukuya kumalinge endawo kunye nokubonelela ngezindululo ezifanelekileyo kunye namanyathelo wamava kugxilwe kwindawo. Ngelixa abathengi abaninzi bengenako ukuhamba ukuza kuthi ga ngoku kwimozulu yangoku, basafuna amava afanayo abahamba kuwo kwasekuqaleni. Yazi ukuba amalungu athembekileyo athembekile kwiinkqubo ezininzi kunye namaqonga. Ukwazisa ukuhlala kwendwendwe kubalulekile ekwenzeni umahluko nokwakha ukuthembeka kunye nobudlelwane phakathi kwelungu kunye nehotele. Ukunyaniseka okwenyani kukuba ukunyaniseka kuyaqhubeka nokuvela kwilizwe lethu lokuhamba elihlala litshintsha. Inyathelo lokuqala kukuqonda ukuba ngoobani la maqela matsha ahambayo kwaye kubaluleke kangakanani ukuwaqonda kufutshane nasekhaya. Ekugqibeleni kumalunga nokunyaniseka, ukunxibelelana rhoqo kunye nokungafihli nto nabo. ”

8. Cinga ii-KPIs ezintsha zokubeka uphawu kumanqaku ezixhobo zakho ezininzi

Umxholo wengcinga eyodwa ye-KPI ayisasebenzi kwaye iihotele kufuneka zijonge kwii-KPI ezininzi kubandakanya iihotele, indawo yokuhlala eyahlukileyo, kunye namaqonga esoftware. Iihotele kufuneka ziqwalasele ukulinganisela iipropathi / iipropathi kunye nabantu abakhuphisana nabo, zisebenzisa iimetric ezinje ngeGOPAR, kunye nokwahlulahlula icandelo. Ukuzinza kweemetrikhi kuya kuba yinto ebaluleke ngakumbi kwiihotele ngenxa yokunyuka komhambi oqondayo.

9.     Khathalela oogxa bakho (bangaphambili), kunye noochwephesha abancinci kumzi mveliso wethu

Ukukhusela inkcubeko yenkampani yehotele kunye nempilo yengqondo enxulumene nayo akukaze kubaluleke ngakumbi. Kwiminyaka embalwa, abantu baya kubuyela kubhubhane kwaye bakhumbule indlela uphawu lwehotele olwahlangabezana ngayo nemiceli mngeni. Umzekelo, iindwendwe zingabuza "Ngaba usanxibelelana nabo bekufuneka ubabeka phantsi?" "Ngaba uyabanika ixesha oogxa bakho ukuba bajongane noxinzelelo olunokwenzeka?" "Ngaba uyabaxhasa abafundi abaselula abaphumeleleyo abafuna ukungena kushishino, nokuba awunako ukubanika amathuba emisebenzi akhoyo ngoku?" Iimpendulo zale mibuzo ziya kubonakala zibalulekile.

10. Abathengi be-B2B banesidingo esikhulu, intando kunye nemali kubo bobabini ukuhamba kunye nokudibana kwakhona

Covid-19 isitofu sokugonya kunye nokuncitshiswa kwezithintelo kuya kukhuthaza ukubuyiselwa kweshishini. Ubhubhane lukhokelele kwinkqubela phambili ekhawulezileyo yeentlanganiso zedijithali ngokuqinisekileyo ezinokuchaphazela ukuhamba kwamashishini, kodwa zivule namathuba ohlukeneyo oshishino afana neenkampani eziza kusebenzisa iiofisi zamakhaya kuphela kwaye zisebenzise iihotele njengesiseko sokusebenzisana kwabasebenzi kunye neentlanganiso zokwakha inkcubeko.