I-South African Airways (SAA) isondela ekugqityweni kwembuyekezo yetikiti lokulungisa
izicelo zabathengi abazicwangciso zabo zokuhamba zachatshazelwa ngubhubhani we-COVID-19 kunye nesiphumo sokurhoxiswa kwenqwelomoya, ukuvalwa kwemida kunye nezithintelo ezahlukeneyo zokuhamba. Isebe loCwangciso lweMbuyiselo yeMbuyiselo ye-SAA kwi-Ofisi yalo yoMmandla eMntla Melika eFort Lauderdale iza kuvalwa umphelo ekupheleni kukaJuni ngo-2022, ngoko ke abacebisi bohambo i-USA bazisiwe ukuba bathumele naziphi na izicelo zembuyekezo ezingekahlawulwa zamatikiti (083) akhutshwe e-US nge-imeyile ku: [imeyile ikhuselwe] ngo-Juni 1, 2022 ukuze kuphononongwe kwaye kuqhutywe.
Kumatikiti e-SAA (083) akhutshiweyo eKhanada, abaCebisi boKhenketho banokuqhuba ukubuyiselwa kwemali kula matikiti ngekhonkco le-BSP kwaye aya kuhlolwa kwakhona aze amkelwe yi-SAA. Akukho mfuneko yokuba la matikiti athunyelwe kwi-SAA ukuze kuqhutywe imbuyekezo.
“Ukususela ekuqaleni kwalo bhubhani, ibinguwona mnqweno uphezulu we-Airways yoMzantsi Afrika wokuzalisekisa ukuzinikela kwayo ekuboneleleni ngenkathalo kubathengi bethu ngenxa yembuyekezo yemali yenqwelo moya ye-SAA kumatikiti angama-083 kwaye sifuna ukuqinisekisa ukuba zonke izicelo zigqityiwe. kwiintsuku ezingama-30-45 ezizayo,” watsho uTodd Neuman, usekela mongameli oyintloko kuMntla Merika. “Xa i-SAA iphuma kuhlangulo lweshishini kwaye iphinda iqalise ngenkonzo ngasekupheleni kuka-2021, iqela lethu beligxile ekuqhubeni ukubuyiselwa kwamatikiti, ngokukhawuleza kangangoko. Sixolisa ngokungazenzisiyo kubathengi bethu abaxabisekileyo kunye nabacebisi bohambo ngokulibaziseka kunye nokuphazamiseka ekugqibezeleni ukubuyiselwa kwamatikiti abo kwaye sibulela kakhulu umonde nokuqonda kwabo okuqhubekayo, ”wongeze watsho uNeuman.
YeeHambo zoMoya yaseMzantsi Afrika ibonelele ngowona mgaqo-nkqubo wesisa weshishini leenqwelomoya kubathengi abazicwangciso zabo zokuhamba zachatshazelwa ngubhubhani we-COVID-19. I-Flexible Travel Policy ibonelela abathengi ngeendlela zokhetho zokubuyiselwa imali kwiinxalenye ezingasetyenziswanga zetikiti labo okanye banokufaka ixabiso letikiti lokuqala ekuthengeni uhambo lwexesha elizayo kwi-South African Airways. I-Flexible Travel Policy ikwavumela ukuba ixabiso letikiti lokuqala lidluliselwe komnye umhambi, ukuba umhambi wokuqala akasafuni ukuhamba.
INTO ONOKUYITHATHA KWELI NQAKU:
- Its Flexible Travel Policy provides customers with the options of a refund on the unused portions of their ticket or they can apply the value of the original ticket towards the purchase of future travel on South African Airways.
- “From the very beginning of the pandemic, it has been South African Airways upmost desire to fulfil its commitment to provide duty of care to our customers that are due involuntary refunds for SAA flights on 083 tickets and we want to insure that all request are finalized in the next 30-45 days,” said Todd Neuman, executive vice president of North America.
- SAA's Refund Accounting Department in its North America Regional Office in Fort Lauderdale will be closing permanently in late June 2022, so travel advisors in the USA have been informed to forward any outstanding refund requests for (083) tickets issued in the U.
