Ukususela kwihlabathi jikelele COVID-19 bhubhane, amaxabiso amagumbi ehotele aye anyuka kakhulu kwaye kweli hlobo babone abahambi behlawula amaxabiso agqithise kakuhle amaxabiso e-2019 okanye nawaphi na awakhe abonwa ngaphambili.
Ngapha koko, ngokusekwe kwidatha evela kubaboneleli bezobukrelekrele bokuhamba, ngo-Agasti amaxabiso ehotele aphakathi kuka-2019 ayenyuke nge-16.75% eYurophu, ngama-48.5% e-Asiya kunye ne-64.03% enkulu kuMntla Merika.
Ngaba le meko iya kuqhubeka okanye ihambe kancinci njengoko 'uhambo lokuziphindezela' lusiya luphela? Kukweliphi inqanaba apho amaxabiso aphezulu kakhulu angabi namveliso ngenxa yokuba iindwendwe ziziva zikhutshiwe kwaye azisayi kubuya? Kwaye yintoni indima edlalwa itekhnoloji kunye nezinto ezintsha ekuphenduleni yonke le mingeni?
Iingcali zemizi-mveliso kulo lonke unikezelo lwezohambo zinikezele ngokuthatha kwazo ukuba amaxabiso alapha ukuba ahlale, kunye nendlela elimele liphendule ngayo ishishini.
Ezi zireyithi ziphezulu kune-avareji zamagumbi ehotele ziya kubonelela ngamathuba kubathengisi bohambo be-tech-savvy abanokusebenzisa iindlela ezintsha zokunceda abahambi babo bafumane amaxabiso angcono. Ii-arhente zokuhamba kunye namaqela esithathu zinokuphuhlisa amacebo amatsha okunceda abathengi bafumane iintengiso ezinkulu kumagumbi ngelixa benikezela ngeendlela zokhuphiswano zamaxabiso. Ukongeza, njengoko imfuno yabathengi iqhubeka nokukhula ababoneleli banokuzandisa iinkonzo zabo ngeendlela ezintsha ezifana neemodeli zamaxabiso aguqukayo okanye iinkqubo ezidityanisiweyo zokunyaniseka ezivuza abasebenzisi ababhukha iindawo ezininzi zokuhlala kwiipropati ezinxulumeneyo.
Ngokweengcaphephe zolawulo lwengeniso yehotele, amaxabiso aphezulu kunomndilili akunakwenzeka ukuba ahlale ngonaphakade njengoko abathengi bengazukuyinyamezela le nto nokuba banayo imali. 'Ingakanani into eninzi kakhulu?' ayithethi ngexabiso elipheleleyo, nangona ngokucacileyo bonke abahambi banohlahlo lwabiwo-mali, kodwa kunoko ngakumbi malunga nembono yexabiso. Ukuba umntu wahlala kwipropathi ethile ngaphambili ngesiqingatha sexabiso, ngoko ngeli xesha balindele ukuba izinto zibe zimbini ngokuphindwe kabini kwaye ukuba ayinguye wonakalise uphawu lwakho. Endaweni yoko, abaqhubi beehotele kufuneka bazame kwaye bacinge ngezinye iindlela zokufumana inzuzo ethe chatha kumthengi ngamnye kunentlawulo yegumbi. Ngaba banokuthengisa ngakumbi i-F&B okanye babanike ukhenketho olukhokelwayo esixekweni? Kuhlala kukho indlela yokwenza undwendwe ngalunye lube nenzuzo ngakumbi kwaye itekhnoloji isoloko iyinxalenye yaloo nkqubo.
Ngokutsho kwababoneleli bokusasaza uhambo lwehlabathi, iihotele kufuneka zigxile ekwahluleni. Nangona imfuno yokuhamba iphezulu, iihotele kufuneka zigxile ekunikezeni umgangatho ophezulu, amava awodwa ukuthethelela amaxabiso aphezulu. Abahambi bahlawula ngaphezulu - kodwa balindele imbuyekezo engaphezulu kwaye, ukuba ipropathi ayihambisi, banokushiya uphononongo olubi okanye bangabuyi nje. Abantu bafuna okungakumbi ngemali yabo kwaye bafuna ukubona amaxabiso aphezulu ebonakaliswa kwinkonzo abayifumanayo.
Njengengcinga yokugqibela kulo mbandela, abanye bavakalelwa kukuba abathengi abaninzi basafuna ukonga imali kwaye bakwibhajethi, ngoko abayi kumka. Asingabo bonke abahambi abanako okanye baya kuhlawula la maxabiso aphezulu; kukho iqela elikhulu labantu eliya kuxabisa izaphulelo, inkuthazo, iinkqubo zokunyaniseka kunye nezibonelelo ezikhethekileyo. Ukuba icandelo lendawo yokuhlala lifuna ukuphepha amaxabiso aphantsi okuhlala ehotele kwixesha elide, uxanduva lukwishishini lokuhamba lilonke ukunceda ii-arhente kunye nee-OTAs ukuba zenze imali ngezona ntlawulo zisezantsi zinokwenzeka kule marike.
