Ukwaneliseka kwabakhweli kuphezulu ngexesha lohambo lwenqwelomoya xa kusetyenziswa ubugcisa bokuzinceda, ngakumbi kwiibhegi kunye nokuqokelelwa, kunye neendawo zokukhangela iipaspoti. Oku kuhambelana ne-SITA ye-2017 ye-SITA Passenger IT Trends Survey, uphando lwehlabathi jikelele olukhutshwe namhlanje ngumboneleli we-IT u-SITA kwaye uxhaswe yi-Air Transport World. Uphando lubonisa ukuba abakhweli balinganisa uhambo lwabo kakhulu ngesantya sokwaneliseka xa sisonke se-8.2 kwali-10 kodwa oku kongezwa ngakumbi xa kusetyenziswa ubugcisa obufana neenkonzo eziphathwayo kunye nebhayometriki.
U-Ilya Gutlin, uMongameli, i-Air Travel Solutions, i-SITA, uthe: "Abakhweli baya bekhululekile ngokusetyenziswa kwetekhnoloji kubomi babo bemihla ngemihla, kwaye bafuna iinkonzo ezingakumbi njengoko bexabisa izibonelelo zetekhnoloji ezinokuzisa kuhambo lwabo. Izikhululo zeenqwelo moya kunye neenqwelomoya zinokuqaphela ukuba izisombululo zetekhnoloji zinokunyusa ukwaneliseka kwabakhweli kwinqanaba ngalinye lendlela. ”
Kushishino lwezothutho lomoya lwehlabathi, ukuhlolwa kwesazisi yinto ebalulekileyo kuhambo lomkhweli. Uphando lwe-SITA lubonisa ukuba itekhnoloji, efana nebhayometriki, inokuxhasa ukhuseleko ngelixa ibonelela ngamava angcono abakhweli. Ukuhlolwa kwesazisi okuzenzekelayo kulawulo lokundwendwela kunye nokukhwela kwandisa ukwaneliseka kwabakhweli.
Bebonke yi-37% yabahambi abaphononongwe yi-SITA basebenzise ulawulo lwe-ID oluzenzekelayo kwinqwelomoya yabo yokugqibela. Kwaba, ama-55% athi asebenzise i-biometrics kukhuseleko lokuhamba, ama-33% ekukhweleni kunye ne-12% ekufikeni kwamanye amazwe. Ukujonga phambili, i-57% yabakhweli bathi baya kusebenzisa i-biometrics kuhambo lwabo olulandelayo.
Abakhweli abasebenzisa ibhayometriki baneliseke kakhulu. Enyanisweni, balinganisa amava e-8.4, ngaphezu kokulinganisa ubuso ngobuso kwitshekhi yepasipoti (8) kunye nokukhwela (8.2), ebonisa ukwamkelwa kwabakhweli kule teknoloji ekhuselekileyo ukuhambisa uhambo olungenamthungo.
Ukuqokelela imithwalo yenye indawo apho iteknoloji iphucula amava abakhweli. Iinqwelomoya kunye nezikhululo zeenqwelo moya zinceda ukuthomalalisa ixhala lokulinda iingxowa ukuba zifike ngokubonelela ngolwazi lwexesha lokwenyani kubakhweli. Kwinqwelomoya yabo yokugqibela, ngaphezu kwesiqingatha (58%) sabakhweli abajonge iibhegi bafumana ulwazi lwexesha lokwenyani lokuqokelelwa kweengxowa ekufikeni kwabo.
Aba bakhweli babevuya ngakumbi kunabo bangakhange bafumane naluphi na ulwazi, banika amava abo 8.4 ngaphandle kwe-10. Uphando lwe-SITA lubonisa ukuba oku kunyuse amanqanaba okwaneliseka nge-10% eyongezelelweyo.
Itekhnoloji ikwaqhuba ukwaneliseka kwabakhweli kulawulo lwemithwalo kwangethuba kuhambo njengoko iinqwelomoya ezininzi kunye nezikhululo zeenqwelo moya zibonelela ngebhegi yokuzenzela. Ukusetyenziswa kobu buchwepheshe kunyuse ulwaneliseko ukuya kutsho kwireyithingi ye-8.4 kwi-10. Phantse isiqingatha (47%) sabo bonke abakhweli baye bathatha ithuba lokuzithegisa ngokuzenzela kuhambo lwabo lwakutsha nje, olunyuke ngokusempilweni ukusuka kuma-31% ngowama-2016. Njengoko ukhetho lwethegi ye-self-bag lwenziwa lufumaneke sinokulindela ukwaneliseka kwabakhweli kweli nqanaba lohambo.
Uphando lwalo nyaka lukwaqaqambisa ukuba njengoko abakhweli beqhelana nokusebenzisa itekhnoloji ngexesha lokuhamba, kokukhona kunokwenzeka ukuba batshintshele kumaqonga amatsha, asebenzayo ngakumbi. Bayanda besebenzisa iiwebhusayithi ezikrelekrele, ezisebenza ngeselula ukubhukisha kunye nokungena. Ii-apps zeenqwelomoya kunye nesikhululo seenqwelomoya, okwangoku, zihlangabezana nomnqweno wabakhweli weenkonzo ezintsha ukubanceda balawule ngcono uhambo lwabo. Bafuna ulwazi lomntu siqu malunga nokuhamba kwabo, imithwalo yabo kunye nendlela yokufumana isango labo ngqo kwisixhobo sabo esiphathwayo.
Umdla weenkonzo ezintsha ezisebenzisa iteknoloji uphezulu: iikota ezintathu (74%) zabakhweli bathi ngokuqinisekileyo baya kusebenzisa izilumkiso zenqwelomoya nesango ezityhalelwa kwizixhobo zabo eziphathwayo; I-57% iya kusebenzisa indlela yokukhangela indlela kwisikhululo seenqwelomoya; kwaye i-57% iya kusebenzisa i-biometrics ukuchonga inqanaba ngalinye lendlela.
UGutlin uthe: “Abakhweli abasagqibanga ukuba bafanele basebenzise itekhnoloji kodwa bobuphi obu bugcisa. Bafuna ukwenza inyathelo ngalinye lohambo libe lula kangangoko. Ukwamkelwa kobuchwephesha kuya kuqhutywa zizo zombini iimeko kunye nokusebenziseka. Ngesi sizathu, ukugxila okucacileyo kwiimfuno zabasebenzisi bokugqibela kufuneka kumise iinkonzo zeenqwelomoya kunye nezikhululo zeenqwelo moya.
Olu luhlelo lwe-12 lwe-SITA/ATW Passenger IT Trends Survey. Iqhutywe nabakhweli abangaphezu kwe-7,000 abavela kumazwe ali-17 kulo lonke elaseMelika, e-Asia, e-Europe, kuMbindi Mpuma kunye ne-Afrika emele phantse ikota yesithathu ye-traffic traffic emhlabeni jikelele.
INTO ONOKUYITHATHA KWELI NQAKU:
- “Passengers are increasingly comfortable with the use of technology in their everyday lives, and they are demanding more services as they appreciate the benefits technology can bring to their journey.
- Nearly half (47%) of all passengers took advantage of a self-service tagging option on their most recent trip, which is a healthy increase from 31% in 2016.
- In the global air transport industry, identity checks are a vital element of the passenger journey.
