Iindlela zoMoya zoMzantsi Afrika (SAA) uye wazisa abacebisi bohambo e-US naseKhanada ukuba inkampani yeenqwelo moya iyaqhubeka nokwenza ukubuyiselwa kwamatikiti ngeSebe leRefund Accounting kwiOfisi yeNgingqi yaseMntla Melika kubathengi abathe iinqwelomoya ziye zarhoxiswa ngenxa yobhubhani we-COVID-19.
Ukwenza inkqubo isebenze ngakumbi, abacebisi bohambo baye bacelwa ukuba bathumele naziphi na izicelo zembuyekezo zamatikiti angasetyenziswanga ngokupheleleyo okanye asetyenziswe ngokuyinxenye akhutshelwe i-USA nge-imeyile eya: [imeyile ikhuselwe] or [imeyile ikhuselwe] ukuphononongwa okanye ukusetyenzwa.
kuba SAA amatikiti akhutshwe eCanada okanye eMexico, imbuyekezo inokuqhutyelwa phambili nge-BSP Link kwaye iya kuhlaziywa kwaye iqhutywe yi-SAA. Ukuba umcebisi wokuhamba okanye umthengi uye wangenisa imali yokubuyisela itikiti ngaphambili SAA akukho mfuneko yokuba isicelo siphinde sithunyelwe, njengoko sifunyenwe kwaye siya kujongisiswa liSebe leRefund Accounting, ngokukhawuleza.
“Ngenxa yomthamo wezicelo zembuyekezo ezifunyenweyo kwezi nyanga zili-18 zidlulileyo, abasebenzi bethu basebenza ngenkuthalo ukuphonononga nokuqhuba ezi zicelo kwangexesha,” utshilo uTodd Neuman, usekela mongameli welizwe. YeeHambo zoMoya yaseMzantsi Afrika eNyakatho Melika.
“Kuyo yonke inkqubo yokuhlangula ishishini, owona mnqweno wethu kukuqhubela phambili ukuzinikela kwethu ekuboneleleni ngenkathalo kubathengi bethu abaxabisekileyo, abazicwangciso zabo zokuhamba zachatshazelwa kakubi ngubhubhani we-COVID-19 kunye nokurhoxiswa kweenqwelomoya ze-SAA. Siyaxolisa ngokungazenzisiyo kubacebisi bethu abahambahambayo abaxabisekileyo kunye nabathengi ngokulibaziseka kunye nokuphazamiseka ekuphatheni ukubuyiselwa kwamatikiti kwaye sibulela kakhulu umonde wabo nokuqonda njengoko besisebenza kwinkqubo ngexesha lokuhlangula ishishini, ”wongeze watsho uNeuman.
YeeHambo zoMoya yaseMzantsi Afrika ibonelele ngeyona nkqubo yesisa kwishishini leenqwelomoya zokuphinda ubhukishe uhambo oluchatshazelwe ziinqwelomoya ezirhoxisiweyo ngenxa yobhubhani we-COVID-19.
I-SAA Flexible Travel Policy ivumela abathengi ukuba basebenzise ixabiso letikiti labo lokuqala ekuthengeni itikiti elitsha lokuhamba nge-SAA elikhutshwe nge-31 kaMatshi ka-2023.
Ukuba umhambi wokuqala akasafuni ukuhamba, unokufaka isicelo sokubuyiselwa imali okanye akhethe omnye umhambi oza kusebenzisa itikiti kuhambo lwexesha elizayo.
INTO ONOKUYITHATHA KWELI NQAKU:
- Ukuba umcebisi wohambo okanye umboleki uye wangenisa imali yokubuyisela itikiti kwi-SAA akukho mfuneko yokuba usithumele kwakhona isicelo, njengoko sifunyenwe kwaye siya kujongwa liSebe loCwangciso-mali lweMbuyiselo, ngokukhawuleza kangangoko kunokwenzeka.
- “Due to the volume of refund requests that have been received over the past 18 months, our staff is working diligently to review and process these requests in a timely manner,” said Todd Neuman, executive vice president for South African Airways in North America.
- and Canada that the airline is continuing to process ticket refunds through the Refund Accounting Department in their North America Regional Office for customers whose flights were cancelled due to the COVID-19 pandemic.
