Iziko loQhakamshelwano lweNtengiso yeSoftware: Uhlalutyo loMzi mveliso weHlabathi, amaCandelo, aBadlali abaPhambili abaPhambili, abaqhubi kunye neTrends ukuya ku-2024

Ucingo lwaseIndiya
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Selbyville, Delaware, United States, Novemba 4 2020 (Wiredrelease) Global Market Insights, Inc -: Inxalenye ye-Interactive Voice Response (IVR) ilawula intengiso yesoftware kwaye inika ingxelo engaphezulu kwe-15% yesabelo sentengiso ngo-2017. yee-smartphones ngabathengi zithathe indawo ye-IVR esekwe kwilizwi kunye netekhnoloji ye-IVR ebonakalayo. Eli qonga lotshintsho livumela abathengi ukuba bachukumise iimenyu zescreen kwaye bafumane iimpendulo zabo ezifunekayo endaweni yokulinda i-IVR yemveli ukuba ifunde izinto ezingafunekiyo ezingafunekiyo ngabathengi. Isoftware ebonakalayo ye-IVR iphatha malunga ne-75% yeefowuni zenkonzo yabathengi ngaloo ndlela ziguqula ukusebenza kweziko loqhakamshelwano kwaye zikhokelele kulonwabo lwabathengi.

Iinkonzo ezilawulwayo zesoftware yeziko loqhakamshelwano zikhula ngesantya esikhawulezayo kwaye ziqikelelwa ukuba zikhule kwi-CAGR engaphezulu kwama-21% kwixesha eliqikelelweyo. Ngokubonelela ngolwazi olululo kunye namava afunekayo ukwenza ubuchwephesha besoftware yeziko loqhakamshelwano, ababoneleli beenkonzo abalawulwayo bandise ukubanakho kwabathengi ngaphakathi ngokusebenzisa izixhobo ngokufanelekileyo. Ababoneleli beenkonzo abalawulwayo benza ukufakelwa rhoqo kwazo zonke izinto ezihlaziyiweyo zesoftware ezinxulunyaniswa nendawo yeziko loqhakamshelwano, ukuqinisekisa ukuba iiseva zonxibelelwano zikhuselekile kwaye zihlaziywa ngexesha elifanelekileyo, ziqhuba imfuno yentengiso yesoftware yeziko loqhakamshelwano.

Fumana ikopi yesampulu yale ngxelo yophando @ https://www.decresearch.com/request-sample/detail/2972

Indawo yoQhakamshelwano yeNtengiso yeSoftware kucingelwa ukuba ingagqitha kwi-40 yezigidigidi zeedola ngo-2024. Imfuno ekhulayo yokuhlangabezana neemfuno zabathengi ezinamandla, inkqubela phambili kwezobuchwephesha kwicandelo lokufunda ngomatshini, i-AI, kunye ne-IoT, kunye nokudibana okunyukayo namaqonga eendaba ezentlalo zezona zinto ziphambili eziqhuba ukukhula kwezentengiso zesoftware kwiziko loqhakamshelwano. Ukwanda kwesidingo sezisombululo zonxibelelwano ezisekwe kwilifu ngokuma nkqo kushishino kubandakanya i-BFSI, ukhathalelo lwempilo, i-IT kunye neTelecom, ukuhamba kunye nokwamkela iindwendwe, kunye nemibutho karhulumente ikwanempembelelo entle kwintengiso.

Ukuzenzekela kwezisombululo zeziko loqhagamshelwano kwakhona kukhuthaza ukukhula kweemarike zesoftware yeziko loqhagamshelwano. Inkqubo ye-automation izisa iinkqubo zokuzisebenzela ngokuvumela iqonga lenkonzo yabathengi ukuba lizenzele ngokuzenzekelayo iinkxalabo eziphantsi, ukuvumela i-arhente yeziko loqhagamshelwano ukuba igxininise kwintsebenziswano enzima kunye nexabiso eliphezulu. Oku kukwanceda imibutho ekongeni iindleko kunye nokwandisa imveliso yeshishini ngokubanzi kunye namava omthengi awandisiweyo.

Imodeli yokuhambisa esekwe kwilifu kulindeleke ukuba iphendule malunga ne-29% yesabelo sentengiso ngowama-2024. Imodeli yelifu ibonelela amaziko oqhakamshelwano ukufikelela kumjelo ohlukeneyo kunye neetekhnoloji zamva nje ezinesakhono sokulinganisa iiarhente ziye phezulu nasezantsi ngokwemfuno nganye. Ikwanciphisa iindleko zenkxaso kwaye isuse inkcitho yohlaziyo, iqinisekisa ukusebenza kakuhle kweshishini ngokukhula okukhawulezayo kwi-ROI. Inika ukubonakala kokuphela kokugqibela, ukubonelela ngemisebenzi yabasebenzi kunye nabaxhasi iseti ebanzi yedatha yezembali, iidashbhodi zexesha lokwenyani, kunye nokusebenza kunye nezixhobo zolawulo lomgangatho. Oku kubonelela imibutho ngolwazi oluphambili, ebavumela ukuba bathathe amanyathelo afanelekileyo ukuhlangabezana neemfuno zabathengi eziguqukayo.

Icandelo lomzi mveliso wokuhamba kunye nokwamkela iindwendwe kuqikelelwa ukuba likhule kwi-CAGR engaphezulu kwe-16% kwixesha lengqikelelo. Ukusetyenziswa kwesoftware yeziko lonxibelelwano kuyakhula kweli shishini njengoko linikezela ngenkonzo yabathengi ezenzekelayo kubakhweli kwiwebhusayithi yenkampani okanye isebenza ngamanye amaqonga onxibelelwano kubandakanya incoko kunye nemidiya yoluntu. Ukugcina unxibelelwano olusebenzayo phakathi kweziko loqhagamshelwano, amatyala, ukuthengisa, kunye namasebe anxulumeneyo ukubonelela ngamava agudileyo kubathengi kukonyusa ukukhula kwesoftware kwiziko loqhagamshelwano. Ngaphaya koko, iinkampani zokubuka iindwendwe zitshintsha ngokukhawuleza ukusuka kwisoftware yeziko lonxibelelwano ukuya kwizisombululo ezisekwe kwilifu ngenxa yeenzuzo ezongeziweyo ezinxulumene nazo. Umzekelo, ngoJulayi 2016, inkampani yamazwe ngamazwe yokwamkela iindwendwe yamkele kwiContact's ilifu lentsebenziswano yabathengi. Esi sisombululo selifu se-omnichannel siya kunceda inkampani ekuphumezeni iziphumo eziphuculweyo zeshishini.

Imarike yeziko loqhakamshelwano laseLatin America kulindeleke ukuba liwele i-USD yezigidigidi ezi-3 kwixesha elibekiweyo lokuqikelela. Ukukhula kwengingqi kubangelwe kukukhula kokwamkelwa kwetekhnoloji entsha kubandakanya ikhomputha yelifu, ukwamkelwa kwentetho, uhlalutyo, kunye ne-AI ekhatshwa kukonyuka kwemfuno yamava abathengi awongeziweyo. Amashishini ahlukeneyo nkqo kubandakanya ukhathalelo lwempilo, unxibelelwano ngocingo, kunye nokuthengisa batyala imali kwimakethi yesoftware yoqhakamshelwano lweLatin America ukuhambisa amava onxibelelwano ngomjelo kubathengi bayo. Ukwamkelwa kwamaziko onxibelelwano asekwe kwilifu kulo mmandla kusekwisigaba sokukhula kunye nophuhliso olukhulu olungqinwe ikakhulu eArgentina, eBrazil, eMexico, eChile nasePeru. Ukwamkelwa kwayo kulindeleke ukuba kukhule ngaphezulu kwexesha eliqikelelweyo, ngakumbi kwimimandla yaseColombia naseCosta Rica, eqhuba ukukhula kwezentengiso zesoftware.

Isicelo sokwenza ngokwezifiso @ https://www.decresearch.com/roc/2972

I-Avaya, i-Cisco, i-Five9, i-Huawei Technologies, i-BT, kunye ne-8 × 8 ziphakathi kwabathengisi abadumileyo kwimakethi yesoftware yeziko loqhakamshelwano. Abanye abadlali ababonakalayo baquka u-Ameyo, i-Enghouse Interactive, i-Aspect Software, i-Fenero, i-Genesys, i-Mitel, i-NEC, i-Nice, i-Nixxis, i-Oracle, i-Ring Central, i-Solgari, i-Unification, iVerizon kunye neVocalcom. Ukudibana kunye nokufunyanwa zizicwangciso eziphambili ezamkelwe ngabadlali ukufumana isabelo sentengiso esikhuphisanayo. Umzekelo, ngoSeptemba 2018, uTwilio ufumene inkampani yesoftware yeziko i-Ytica ejolise ekwandiseni isikhundla sayo kwintengiso enenzuzo enkulu.

Itheyibhile yokuqulathiweyo (ToC) yengxelo:

Isahluko 3. IZiko loQhakamshelwano lweSoftware

3.1. Intshayelelo

3.2. Icandelo loshishino

3.3. Indawo yemizi-mveliso, 2013-2024

3.4. Isoftware kwiziko loqhakamshelwano uhlalutyo lwendalo

3.4.1. Ababoneleli besoftware

3.4.2. Ababoneleli bamaziko oqhagamshelwano

3.4.3. Amacandelo okudibanisa iziko

3.4.4. Abasasazi

3.4.5. Abasebenzisi bokugqibela

3.5. Uhlalutyo lwesoftware yeziko lonxibelelwano

3.6. Indawo yoqhakamshelwano lwesoftware yendaleko

3.7. Itekhnoloji kunye nembonakalo yomhlaba

3.7.1. Ubukrelekrele bobugcisa (AI) kunye nokufunda ngomatshini

3.7.2. Itekhnoloji esekwe kwilifu

3.7.3. Idatha enkulu kunye nohlalutyo lokuqikelela

3.8. Umhlaba olawulayo

3.8.1. Umgangatho weZiko loNxibelelwano laseYurophu (ECCS)

3.8.2. Ummiselo woKhuseleko lweDatha ngokuBanzi (GDPR)

3.8.3. Icandelo Lolawulo Lwamashishini Ezezimali (FINRA)

3.8.4. Imigangatho yeKhadi lokuHlawula iMigangatho yoKhuseleko lweDatha (i-PCI DSS)

3.8.5. Umthetho wokuPhathwa kwe-Inshurensi yezeMpilo kunye noMthetho woXanduva (HIPAA)

3.8.6. Umthetho wokuThengiswa kweTelemarketing (TSR)

3.8.7. UMthetho woKhuseleko lwaBucala wase-California (CalOPPA)

3.9. Iimpembelelo zeshishini

3.9.1. Abaqhubi bokukhula

3.9.1.1. Ukunyuka kwemfuno yokuzenzekelayo kwezixazululo zeziko loqhakamshelwano

3.9.1.2. Ukuvela konxibelelwano lwe-omnichannel

3.9.1.3. Ukonyusa ukwamkelwa kwemithombo yeendaba zentlalo ngabathengi

3.9.1.4. Ukuqhubela phambili kubuchwephesha bamuva kubandakanya i-IoT kunye ne-AI

3.9.1.5. Ukukhula kokwamkelwa kwezisombululo zeziko zonxibelelwano ezisekwe kwilifu

3.9.2. Imigibe yoShishino kunye neMiceli mngeni

3.9.2.1. Utyalomali oluphezulu lokuqala kunye nokudityaniswa okunzima

3.9.2.2. Ukungaphumeleli ukufezekisa isisombululo sokuqala sefowuni kunye nokuphuculwa kwesantya sempendulo

3.10. Uhlalutyo lukaPorter

3.10.1. Isongelo sabangeneleli abatsha

3.10.2. Isoyikiso sabambela

3.10.3. Amandla okuxoxa malunga nomthengi

3.10.4. Amandla othethathethwano nomthengisi

3.10.5. Imbambano kushishino

3.11. Uhlalutyo lwePestel

3.12. Uhlalutyo olunokubakho

Isahluko 4. Ukhuphiswano lweMbonakalo yoMhlaba, 2017

4.1. Intshayelelo

4.2. Uhlalutyo lokhuphiswano lwabadlali abaphambili beemarike

4.2.1. Avaya

4.2.2 Cisco

4.2.3. Ezintlanu9

4.2.4. Itekhnoloji yeHuawei 

4.2.5. 8 × 8

4.3. Uhlalutyo lokhuphiswano lwabanye abathengisi abadumileyo

4.3.1. Iilwimi

4.3.2. Nixxis

4.3.3. USolgari

4.3.4. Iinkqubo ezisezantsi ezantsi

Bhrawuza uluhlu olupheleleyo lweZiqulatho (ToC) zengxelo yophando @ https://www.decresearch.com/toc/detail/contact-center-software-market

Lo mxholo upapashwe yinkampani ye-Global Market Insights, Inc. ISebe leendaba leWiredRelease alibandakanyekanga ekwenziweni kwalo mxholo. Ngemibuzo malunga nenkonzo yokukhutshwa kweendaba, nceda usifikelele apha [imeyile ikhuselwe].

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