Inkonzo yabathengi yeenqwelomoya eyona yimbi: Ilungu leNkanyezi eliLungu le-Airlines okanye iLufthansa?

INkonzo yaBasebenzi-iBhaso
INkonzo yaBasebenzi-iBhaso

Le yimbeko kwinkonzo yabathengi ebalaseleyo efunyenwe liqela elizinikeleyo le-1K kwi-United Airlines. Ngokumangalisayo iSkytrax ngo-2013 yacinga ukuba inkonzo yabasebenzi kuMoya oMtsha wase-Afrika, i-Ethiopian Airlines ilungile. Ndiyahlonipha kwaye andivumi kwaphela. Ndineengcebiso, nceda ungakhe ulinge utsalele umnxeba iziko lokutsalela iiNqwelo moya kwiTopiya.

Emva kokucinga ukuba inkonzo yabathengi ayinakuba mbi ngakumbi kwinto endakha ndayibona eBerlin kwinyanga ephelileyo emva kweEurowings, I-Airlines yaseJamani, eyayiphethwe yiLufthansa yaphulukana nesutikheyisi yam ekhangelwe yi-United Airlines e-Honolulu, kukho enye i-Star Alliance Carrier ekwiligi yayo. Ngoku ndiza kunika ii-Airlines ze-Airlines ibhaso eliphambili kokhathalelo olubi lwabathengi kwicandelo lokuhamba ngenqwelomoya.

ILufthansa ikwiligi yayo ngokuthi "ayingowethu", kodwa yiEurowings.

I-Eurowings, nangona kunjalo, yeyabanini beepesenti ezili-100 yiLufthansa kwaye ilungisa iindlela ezazifudula zilungiswa yiLufthansa ngqo. Kumthengi onjengam, kuyafana. ILufthansa, iEurowings, iSwitzerland, iAustria okanye iBrussels Air- yintoni umahluko? Zonke ezi nkampani ze-Star Alliance Airlines zezaseLufthansa, ngaphandle kwamabango e-Eurowings ukuba angabi yinxalenye yomanyano. Yinzame kunye nomdlalo wokulahlekisa abakhweli beenqwelomoya kunye nokufihla ubuthathaka.

Kungenxa yesi sizathu le nto ibhaso lam eliphezulu ngeenkonzo ezimbi zabathengi ngoku lisiya kubantu kwiziko lokutsalela umnxeba lase-Ethiopia kunye nenkonzo yabathengi. I-airline idwelisa le nombolo yasimahla yase-US 800-445-2733 njengenkonzo yabo yabathengi kunye nenombolo yefowuni yokubhukisha. Ukutsalela umnxeba le nombolo kuya kukudibanisa neziko lokutsalela umnxeba eAddis Ababa.

Ndizakuzimasa WTTC Ingqungquthela eBuenos Aires kamva kule nyanga ilandelwa yiMakethi yokuHamba yaseArabia eDubai. Ndibambe itikiti leklasi yeshishini. Ndithenge itikiti lam lenqwelomoya yase-Ethiopia kwiwebhusayithi ye-United Airlines. Ndibhukishelwe inqwelomoya esuka eBuenos Aires idlula eAddis Ababa ukuya eDubai. Ukuqhawula uhambo olude kunye nokufumana indawo encinci yokubona indawo e-Addis Ababa kuvakala umdla kum ngokwembono yokhenketho.

I-United Airlines inokutshintsha itikiti lam ukubonisa iiyure ezingama-20 zokumisa e-Ethiopia ngaphandle kwentlawulo, kodwa i-airline khange ikwazi ukundinika impendulo ecacileyo kwii-visa zokuhamba ngeemfuno zokufika.

Ke ngoko iarhente yeziko lokutsalela umnxeba i-United Airlines 1K yandidlulisela kwi-Star Alliance Partner yase-Ethiopia Airlines. Iarhente yeUnited Airlines ibinomonde kakhulu kwaye yandazisa rhoqo kwimizuzu emi-5 ukuba sisabambelele kwii-Airlines zase-Ethiopia. Emva kokwenza oku ngaphezulu kwamaxesha e-10 kwaye ngaphezulu kweyure kamva ummeli wase-United wabuyela kum wathi ii-Airlines zase-Ethiopia zisuse umnxeba kuye.

Ndambulela ngomzamo wakhe kwaye emva kosuku ndazama ukubiza i-Ethiopian Airlines ngokwam. Ndacinezela i-2 yesiNgesi kunye ne-2 yeklasi yeshishini kwaye ndamamela ingoma ephindaphindwayo yengoma yase-Itiyopiya kangangeyure ngaphambi kokuba ndinqunyulwe. Umnqa emva kokuba ndicinezele isibonakaliso sokuqala sokuxelela le nkqubo ukuba ndililungu leGold Star Alliance kwaye ndihamba ngendidi yeshishini, le nkqubo yandixelela ukuba zikho iZero kwiQ kwaye ukulinda kwam kuya kuba yimizuzu emi-2 okanye ngaphantsi. Yayikwenza oku lonke ixesha ndibiza.

Ndiyiphindile le nkqubo ngamaxesha ahlukeneyo kwiintsuku ezininzi kwaye ndade ndafumana iarhente evela eItiopiya Airlines emnxebeni. Undixelele ukuba ikhompyuter yabo iphantsi kwaye uza kuphinda abuye kamva. Ndacela ukuthetha nomphathi kwaye ndayeka. Bendizokulahla I-phone yam ngaphandle emotweni.

Ndizamile ezinye iintsuku ezi-2 ngaphambi kokufumana enye iarhente ye-ET. Wayephethe inkqubo yekhompyuter yakhe kwaye isebenza. Undixelele I-Ethiopian Airlines kufuneka ilungiselele i-visa yokuhamba. Xa ndabuza ukuba izakusebenza njani le nto wandibeka komnye umzuzu we-10 wokubamba kuphela ndathi ndifuna ukubuyela ngelinye ixesha.

Wowu! Ngokucacileyo, i-Ethiopia ayifuni abakhenkethi kodwa akukho mgangatho uphantsi wenqwelomoya ukuba ujoyine kwaye ugcine ubulungu kwi-Star Alliance?

Isimo sengqondo senkonzo yabathengi sibonisa njani kwimigangatho yokhuseleko kunye nolondolozo lwenqwelomoya? Ndikhangele ezinye iindlela ngoku ukuba ndibhabhe ukusuka eBuenos Aires ukuya eDubai.

Kukho i-Emirates Airlines, kodwa udidi lweshishini luphindwe kathathu kule mphathi osekwe eDubai. Ndicinga ukuba imali iyathetha, kodwa ngaba bekungafanelekanga ukuba ndikhuseleke ngaphezu koxolo?

Ndiyazibuza nje ukuba kwenzeka njani ukuba i-Ethiopian Airlines yamkelwe ngo-2013 ngebhaso lenkonzo yabasebenzi be-Skytrax? Mhlawumbi inkqubo yokugweba iSkytrax kunokuba yinto efanelekileyo ukwenza uphando kuyo.

Ngokwenyani ndinganikela ngembasa yam ngenkonzo yabathengi ephezulu kwiarhente yeUnited Airlines 1K ehleli nam ixesha elingaphezulu kweyure elinde umnxeba. Ndinganika ibhaso kwiarhente yesebe yemithwalo ye-1K enikezela ukuba baya kujongana ne-Eurowings kwaye baqhubekeke nebango lam lokubuyiselwa kwemali kunye nokuqhubela phambili imali ebekufanele ukuba ndiyifumene kwi-Eurowings.

[ifom yoqhakamshelwano] [ileyibheli yokuqhagamshela = = "Igama" uhlobo = "igama" elifunekayo = "yinyani" /] [indawo yeleyibheli = "imeyile" uhlobo = "i-imeyile" efunekayo = "yinyani" /] [unxibelelwano- ileyibhile yentsimi = "Iwebhusayithi" yohlobo = "url" /] [ileyibheli yokuqhagamshela = = "Umyalezo" uhlobo = "textarea" /] [/ ifom yoqhakamshelwano]

 

 

INTO ONOKUYITHATHA KWELI NQAKU:

  • Strangely after I pressed the initial indication to tell the system I am a Gold Star Alliance member and are flying business class, the system told me there are ZERO in the Q and my wait would be 2 minutes or less.
  • I-United Airlines inokutshintsha itikiti lam ukubonisa iiyure ezingama-20 zokumisa e-Ethiopia ngaphandle kwentlawulo, kodwa i-airline khange ikwazi ukundinika impendulo ecacileyo kwii-visa zokuhamba ngeemfuno zokufika.
  • I pressed 2 for English and 2 for business class and listened to the ever repeating Ethiopian song over and over again for about an hour before I was also cut off.

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Malunga nombhali

UJuergen T Steinmetz

UJuergen Thomas Steinmetz uqhubekile esebenza kwishishini lokuhamba nokhenketho okoko wafikisa eJamani (1977).
Uye waseka eTurboNews ngo-1999 njengephepha leendaba lokuqala kwi-intanethi kushishino lokhenketho lwehlabathi.

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