Doha-based Qatar Airways ineyona nkonzo ilungileyo esibhakabhakeni kodwa ayiwaxhobisi amaziko okufowunela ukujongana nemiba yabathengi.
Ikomkhulu laseDubai Emirates ilandela ngokusondeleyo kwinqwelomoya yesibini ye-UAE e-Abu Dhabi, uMthwali weSizwe we-United Arab Emirates, Etihad.
I-Qatar Airways ihlala ihambisa abakhweli abafuna inkonzo egqwesileyo, ngakumbi xa ishishini lokubhabha okanye iklasi yokuqala.
Ke ngoko, kunzima ukuqonda ukuba kutheni le nkonzo inikezelwa liziko lokufowuna leeyure ezingama-24 ingenandlela yasemva kweenkonzo zeprimiyamu yenkonzo yabathengi ziinqwelo-moya ezifana ne-United Airlines.
Ii-arhente zeziko lokutsalela umnxeba azixhotyiswanga ukuba zincede ngokufanelekileyo, ngakumbi xa inqwelo-moya iphazanyiswe kukuyekiswa okanye kukuhamba kwakhona. Iiarhente ezikumaziko okufowuna zisekelwe ikakhulu eIndiya kwaye ziphendula ngokusekwe kwimigaqo-nkqubo enzima yokuqiqa ebekwe ngabaphathi be-Qatar Airlines.
Isizathu sesibini sokuba iQatar Airways isilele ukuba yinqwelomoya yeenkwenkwezi ezi-5 kungenxa yaxa umkhweli ehamba ngetikiti elikhutshwe yinkampani yeenqwelomoya ye-oneworld alliance, efana neAmerican Airlines, okanye yiarhente yokuhamba.
Nanga amava am amva nje, izabelo eTurboNews umpapashi Juergen Steinmetz.
USteinmetz yiflaya yePlatinam yeSigqeba kunye neAmerican Airlines kunye neflaya ye-1K kunye ne-United Airlines. La ngamanqanaba aphezulu kuzo zombini iinqwelomoya. I-American Airlines iyinxalenye yomanyano lwe-oneworld, kwaye i-United Airlines iyinxalenye ye-Star Alliance. Uthe:
“Inqwelomoya yam yamva nje kwiQatar Airways indisuse eKathmandu, eNepal, yandisa eDoha, Qatar, kwiklasi yeshishini emva koko iklasi yokuqala ukusuka eDoha ukuya eDubai, eUAE.
“Ndafika kwishishini le-Qatar Airways lokungena kwangethuba ngo-4:00 emva kwemini ngenqwelomoya yam yentsimbi yesi-6:00 pm ukuya e-Doha kwaye ndandijonge phambili ekuchitheni ubusuku obunye eQatar.
“Ngenxa yemeko yemozulu, inqwelo-moya eyayifika ayizange ikwazi ukuhla eKathmandu yaza yabuyiselwa eCalcutta. Oku kwenziwa ngenxa yezizathu zokhuseleko kwaye kwakuqondakala.
“Kuthathe ixesha elingaphezu kweyure emva kokuba kusaziwa ukuba inqwelomoya ayinakukwazi ukubhabha isuka eCalcutta isiya eKathmandu ukuze igqibezele lo mjikelo ngorhatya olunye.
“Abameli beQatar Airways babenobuhlobo ekundikhapheni ukuya kwigumbi lokuphumla lodidi lwamashishini kwisikhululo seenqwelomoya saseKathmandu ukuze ndilinde ulwazi ngamalungiselelo ehotele kunye nenye inqwelomoya. Ndirhoxise ihotele yam eDoha kwaye bendifuna ukuqhagamshela kusuku olulandelayo eDubai ngqo.
“Emva kokukhalaza kwi-agent ye-lounge izihlandlo ezi-3 kwiiyure ezi-2 ukuya kwezi-3 ezizayo, uye wandithatha wandisa ezantsi ukuya kuthetha ne-arhente ye-Qatar Airways.
“I-Qatar Airways isandula ukugqiba ukukhathalela bonke abakhweli bezoqoqosho kwaye yandishiya, ndingumkhweli wodidi lweshishini, okokugqibela. Ndaxelelwa ukuba indiza izohamba emva kwemini elandelayo. Ndiyichazile le ayizukuba licebo lilungileyo kuba ndingaphoswa bubusuku besibini ukuya apho ndiya khona, eDubai.
“Ndifike umphathi wesikhululo ephethe iibhegi ezantsi. Wandifumana indawo yokuhlala kwaye wandibhukisha kwinqwelomoya yangaphambili eneeyure ezi-5 zokulala. Ndavuma.
“Ndakhweliswa kwiveni egcweleyo ukuya kwihotele yaseRadisson nabanye abakhweli abaninzi beQR. KwiHotele yaseRadisson, ndabona umbhalo othi inqwelo-moya ebambezelekile yayiza kuhamba ngaphambi kokuba ndixelelwe kwisikhululo seenqwelo-moya. Ukuhamba ngenqwelomoya yoqobo bekuya kuba kunciphisa iiyure ezi-3 ekulindeni kwam.
“Ndiye ndajonga i-Qatar Airways ndaza ndafumana inombolo yefowuni yeziko lomnxeba laseMelika. Xa ndafowuna, ndacelwa ikhowudi yam yokubhukisha, inombolo yepasi, inombolo yeselula (ndinabaninzi), kunye nenombolo yekhadi letyala (ndinamakhadi amaninzi). Yayikukuncinwa ulindele kuphela kwibali lolwaphulo-mthetho.
“Ekugqibeleni, iarhente yathi ayinakuphinda indibekisele okanye indenzele nantoni na kuba itikiti lam likhutshwe yiAmerican Airlines. Wathi kufuneka ndifowunele iAmerican Airlines.
“Xa inqwelomoya iphazamisekile kwi-United Airlines, ndinokuthetha ngokulula nedesika yam ye-1K okanye ndifumane ezinye iindlela zokubhabha kwi-app ye-United Airlines, endivumela ukuba ndibhukishe kwakhona ngocofa nje okumbalwa.
“Ukufikelela kumgca weplatinam weAmerican Airlines eUnited States kuhlala kuthatha ixesha elide. Emva kokulinda, ndaxelelwa ukuba kufuneka ndithethe neQatar Airways kuba yayiyinqwelomoya yabo.
“Ndifumene irekhodi lam kwiwebhusayithi yeQatar Airways, kodwa ibonise iinqwelomoya ezingalunganga.
“Ndiye ndafowunela kwakhona iQatar Airways ihamba ngemibuzo eyi-10 yemizuzu nje ukuze iarhente ivunyelwe ukuba ijonge irekhodi lam.
“Uthe bendibhukelwe u-11:00 kodwa bendingenalo itikiti lokuhamba ngenqwelomoya. Itikiti alikwazanga kutshintshwa. Kuphela ii-Airlines zaseMelika ezinokwenza oku. Ngelo xesha ndancama, ndalala, ndaza ndagqiba kwelokuba ndihambe ngenqwelo-moya yangaphambili.
“Idesika engaphambili kwiHotele iRadisson ibingafuni ukundivumela ukuba ndihambe kuba iQatar Airways ayizange iqinisekise ukuba bendikwinqwelomoya yangaphambili. Ekugqibeleni ndanyanzelisa ukuba ndiyishiye ihotele emva kokuba unobhala wedesika engaphambili engakwazi ukufikelela kwi-arhente ye-Qatar Airways.
“I-Qatar Airways isebenzise izixhobo zokubala zokungena ezi-3 kwisikhululo seenqwelomoya saseKathmandu, zonke ziphawulwe ngoqoqosho, kungekho khawuntara yodidi lwamashishini olwahlukileyo.
“Ndalinda ndaza ndakhwela inqwelo-moya yangaphambili. Kwakungexesha, kwaye kwakungekho ngxaki ngetikiti lam leAmerican Airlines.
“Inkonzo yasebhodini ibigqwesile, kwaye iiyure ezi-5 kwigumbi lokuphumla eklasini yokuqala yaseDoha bezimnandi kakhulu.” Inkonzo yasebhodini ibigqwesile, kwaye iiyure ezi-5 kwindawo yokuphumla yeklasi yokuqala yaseDoha bezimnandi kakhulu.
"Le igumbi lokuphumla elikumgangatho wokuqala inkulu kwaye izolile kwaye inenkonzo ebalaseleyo kunye nokutya okukhulu; inemyuziyam yamaSilamsi, ivenkile yabucala engenamsebenzi, kunye neziko loshishino elipheleleyo elinamagumbi enkomfa.
Ndothuswa kukuba iQatar Airways ngoku ithengisa 'amava e-spa' kwigumbi lokuphumla njengenkonzo ehlawulwayo.
“Bendikwigumbi lokuphumla lodidi lokuqala eDoha kwinyanga ephelileyo, ndinxibelelanisa neRiyadh ndisuka eLos Angeles.
“I-Qatar Airways ithuthe abakhweli ngqo kwinqwelo-moya. Ukucinga ukuba oku kwakunjalo, ndalinda de kwaba ngumzuzu wokugqibela, kodwa ukutshintshwa okunjalo akuseyonxalenye yenkonzo yeklasi yokuqala. Ndabaleka ndaya egeyithini, ndivuyela ukufumana lemonade yam.
“Nangona kunjalo, xa ndithelekisa indawo yam yokuphumla kunye namava okulwa, inkonzo yeQatar Airways yayingamava eenkwenkwezi ezi-5 ngokwenene. Iziko lokufowunela liziva ngathi yi-2-star harassment ephantsi.
“Ndiseza kukhetha iQatar Airways Q-Suite ngaphezu kwayo nayiphi na inqwelomoya. Iyaxaka into yokuba i-Qatar Airways ayifuni ukuguqula iziko lokufowuna libe ngamava eenkwenkwezi ezi-5 kubakhweli bayo kunye nabathengi abatsha abanokubakho.
"Ndishiya amava am kunye neenkonzo ezikumgangatho ophantsi zeAmerican Airlines kunye neziko lokufowunela elinye ibali."
