Amatyathanga ehotele ezitofotofo, abona bantu baphulukene kakhulu kushishino lweendawo zokuhlala, bancama ezinye zeenkwenkwezi abaziphumeleleyo nzima ukuze bonge imali.
I-Starwood Hotels & Resorts Worldwide Inc., umninimzi wase-US weempawu ezinqabileyo ezibandakanya i-St. Regis kunye ne-W Hotels, uya kuvumela ezinye zeepropati zayo ukuba zinciphise izinga lenkonzo - kunye nenani leenkwenkwezi - de kube ishishini liqala ukubuyisela, isithethi sikaKC Kavanagh sathi. . I-Hilton Hotels Corp. kunye ne-InterContinental Hotels Group Plc sele zisikile ireyithingi kwezinye iindawo.
“Ukugcina iinkwenkwezi kufuna utyalo-mali olukhulu,” utshilo uStephen Bollenbach, owathatha umhlala-phantsi njengegosa eliyintloko lika-Hilton xa iBlackstone Group LP yayithenga inkampani ngo-2007.
Abaqhubi beehotele zodidi baye basokola ukutsala abathengi njengoko ukudodobala koqoqosho kuthintela abakhenkethi kwaye kunyanzela iinkampani ukuba zicuthe uhlahlo lwabiwo-mali lokuhamba. Oko kufanele kuthetha ukuba amaxabiso aphantsi kumashishini aphezulu kunye nabahambi beeholide. Kwakhona kusenokuthetha ukuphulukana nezinto ezithile eziluncedo, njengezipho zokwamkela iindwendwe, iintyatyambo kwigumbi lakho, amaphephandaba aluncedo okanye inkonzo yasekamelweni yeeyure ezingama-24.
Abaqhubi beehotele kufuneka banciphise iinkonzo ukuze balondoloze imali. Amaxabiso okuhlala kwiihotele ezitofotofo kwihlabathi jikelele ehle ukuya kuma-57 ekhulwini kunyaka ukuya kuJulayi ukusuka kwi-71 yeepesenti ngexesha elinye kunyaka ongaphambili, ukwehla okukhulu kunezinye iintlobo zeendawo zokuhlala, ngokukaSmith Travel Research.
Umndilili wamaxabiso egumbi lemihla ngemihla kwezona hotele zitofotofo kwihlabathi jikelele zehle ngeepesenti ezili-16 ukuya kutsho kwiidola ezingama-245.13, uqikelelo lwenkampani yedatha yehotele esekwe eTennessee. Amaxabiso eehotele kuluhlu oluphakathi ehle malunga neepesenti ze-13 ukuya kwi-87.12 yeedola.
Ukuhlala, Amaxabiso ehla
“Abathengi bafuna ezona zivumelwano zintle banokuzifumana,” utshilo uJeff Higley, usekela mongameli kwiSmith Travel Research. “Uninzi lweehotele zodidi oluphezulu zijongene nokunqongophala kokuhlala, zithoba amaxabiso ukuze zihende abathengi ukuba bangene. Bekunqabile ukuba kubekho ixesha elingcono lokuhlala kwihotele yodidi kunangoku.”
E-US, izikhokelo zokuhamba ezifana nezo zibonelelwe yi-American Automobile Association kunye ne-Mobil Travel Guide inika inkwenkwezi okanye ibhaso ledayimane. Kumazwe ngamazwe, akukho luhlelo olusemgangathweni. Amaxabiso anikwa kwamanye amazwe yimibutho yoshishino lweehotele.
Ukuze ufanelekele iinkwenkwezi ezintlanu, elona nqanaba liphezulu, iihotele kufuneka zibonelele “ngemeko eyahlukileyo ekhethekileyo enikezela ngenkonzo ekumgangatho ophezulu, eyenzelwe wena,” ngokutsho kweMobil Travel Guide, ebeka iimfuno ezithile. Kufuneka kubekho isipho esamkelekileyo kwaye "into ephawulekayo kwaye ecingayo" kufuneka ishiywe emqamelweni ngexesha lenkonzo yokujika, ngelixa iibhakethi zomkhenkce kufuneka zibe yiglasi, isinyithi okanye ilitye kwaye kufuneka kubekho iitoni.
'Njengoko Ndonwabile'
Abathengi benkonzo yasekamereni abaodola iwayini ngeglasi kufuneka banikwe ibhotile njengoko iwayini igalelwa kwigumbi, kwaye abathengi bebhara okanye kwigumbi lokuphumla kufuneka babonelelwe ngokuzenzekelayo "ubuncinci beentlobo ezimbini zeesnacks ezisemgangathweni," ngokutsho kwesikhokelo. Ukuba ihotele inequla, iindwendwe ezifikayo ukuza kuqubha zifanele zikhatshwe zisiwe ezitulweni zazo zize zinikwe nokutya.
“Izinto ezininzi esinxile ngazo sonke zinokushenxiswa kwaye zincitshiswe ekubeni zingaphazamisi kangako kwaye zinoqoqosho ngakumbi,” utshilo uLewis Wolff, usihlalo-sihlalo waseMartiz, Wolff & Co., ongumnini weehotele zodidi olubandakanya iRitz eSt. Louis, eMissouri, amaXesha amane eToronto naseHouston naseCarlyle eNew York. "Ukuba ihotele eneenkwenkwezi ezintlanu ithotywe yaba inkwenkwezi ezine, uninzi lwabantu luya konwaba."
U-Hilton washiya i-5-star rating ye-Hilton Plaza kumbindi we-Vienna kulo nyaka kwaye wenza ngamabomu ngaphandle kokulinganisa ngokusemthethweni kwenye ihotele kwisixeko, kusho uClaudia Wittmann, isithethi senkampani yase-US. UWittman uthe le nkampani iye yalulahla udidi lweenkwenkwezi kwiihotele zayo ngokuyinxenye ngenxa yemigangatho eyahlukeneyo efunekayo kwilizwe ngalinye.
I-Intercontinental Vienna
"Akuqhelekanga ukuba iihotele zenze isigqibo sokuba akukho ngqiqo yezemali ukugcina inkwenkwezi yesihlanu kwaye endaweni yoko ukubeka ihotele," utshilo uMark Woodworth, umongameli wePKF Hospitality Research. “Kwiinyanga ezintandathu ezizayo, siza kubona abanini beehotele zodidi oluphezulu beqala ukubeka kwindawo yexabiso eliphantsi.”
I-InterContinental iphinde yagqiba ekubeni ingaluhlaziyi udidi lweenkwenkwezi ezintlanu kwihotele yayo kuphela kwikomkhulu lase-Austrian, ngokutsho kukaCharles Yap, isithethi senkampani yase-UK. I-InterContinental, esekwe kufutshane neLondon, isebenza kwiihotele zodidi oluphantsi kwegama layo kunye nophawu lweCrowne Plaza. I-Yap inqabile ukuphawula kwezinye ezinokuncitshiswa. Iihotele zayo zeenkwenkwezi ezintlanu ziquka i-InterContinental Amstel Amsterdam kunye ne-InterContinental Grand Stanford Hong Kong.
I-InterContinental Carlton Cannes eFransi ifumene inkwenkwezi yayo yesihlanu kulo nyaka.
Abahambi ngeshishini
I-InterContinental izama ukunciphisa iindleko kuzo zonke iihotele zayo de abahambi bezoshishino, enye yemithombo ephambili yengeniso, babuyele kwimarike ngamanani amaninzi, iGosa eliPhezulu le-IHG u-Andrew Cosslett uthe ngodliwano-ndlebe ngo-Agasti 11.
“Ukuba wenza ukonga okuncinci, okufana nesixa sokutya kwi-buffet okanye iintlobo ezahlukeneyo zee-apile okanye nokuba uthathe idili lipholile idigri enye okanye ezimbini, kuyawenza umahluko,” utshilo.
IStarwood ikwazama ukuphelisa ezinye izinto ezithengiswayo kwiihotele zayo zodidi oluphezulu.
Uhlengahlengiso lweeNkonzo
"Ngenxa yemeko yezoqoqosho yangoku, sinokuvumela ipropathi yomntu ukuba ilungelelanise iinkonzo zayo zibe ngaphantsi kweenkwenkwezi ezivunyelweneyo," watsho uKavanagh. Akazange avume ukuchaza nayiphi na ihotele.
Iipropati kuya kufuneka zibuyele kwinkqubo yokuhlelwa ngokukhawuleza, utshilo. I-Starwood, esekelwe e-White Plains, eNew York, ineehotele ezisixhenxe zeenkwenkwezi ezintlanu e-US, kuquka i-St. Regis e-Fifth Avenue kunye ne-55th Street eNew York. Iihotele zenkampani yeenkwenkwezi ezintlanu zikwabandakanya iLe Royal Meridien eMumbai kunye neSt. Regis eBeijing.
Ezinye iihotele ezinobunewunewu kufuneka zixhaswe ngenxalenye yonyaka ukuhlangabezana nazo zonke iindleko ezinxulumene neenkwenkwezi eziphezulu, ngokutsho kukaHarry Nobles, umseki weNobles Hospitality Consulting. “Ubuninzi bezi hotele azenzi yonke imali obunokuyidinga ukuze basebenze kwinqanaba leenkwenkwezi ezintlanu,” utshilo.
AmaNobles ebefudula esebenza njengomhloli weAmerican Automobile Association, eqhuba iAAA Diamond Rating Process, ihotele kunye nenkqubo yokukala yerestyu kuMntla Melika. Ngoku ubonisana neehotele malunga nendlela yokufumana kunye nokugcina ixabiso elifunekayo. “Abanikazi badla ngokungena ezipokothweni ngamaxesha athile onyaka ukuze bagcine amanqanaba athile,” utshilo.
AbakwaNobles babone inani leehotele belahla iireyithingi zabo zeenkwenkwezi ezintlanu ukuze bonge imali, kodwa bala ukunika nayiphi na imizekelo. “Oko kuya kuba yinto engekhoyo,” watsho.
Uhlolo olungaziwa
I-AAA, enikezela ngeehotele kunye neeresityu ezinomlinganiselo wedayimani, yenza uhlolo kwiipropati zodidi ngokungaziwa, isithethi sikaHeather Hunter uthe. Inkonzo yepropathi ivavanywa ukusukela ngexesha ugcino lwenziwe ngokujonga ngosuku olulandelayo, utshilo uHunter.
Kukho iihotele ze-103 AAA ezine-diamond ezintlanu kuMntla Merika, kubandakanya eCanada, eMexico naseCaribbean, ngokutsho kukaHunter. ICalifornia idweliswe njengelizwe elineehotele ezininzi zedayimani ezintlanu kwi-19, ilandelwa yiFlorida nge-10, kunye neGeorgia ngezintandathu. I-AAA iya kukhupha uluhlu lwayo lwamva nje lweendawo ezilinganiselwe ngedayimane ngoNovemba.
“Siqaphele ukuncipha okuthile,” watsho uHunter. "Kodwa iipropathi ezininzi zisazama ukunciphisa iindleko ngaphandle kokunciphisa umlinganiselo."
Oko kunokubonakala kunzima, ngokukaNobles, kuba ukuhla okuncinci kwenkonzo kunokubeka esichengeni imigangatho ephezulu yehotele enedayimani ezintlanu efunekayo ukuyigcina.
“Ukuba ufowunela i-concierge kwihotele eneenkwenkwezi ezintlanu, ifowuni kufuneka ithathwe ngesiqingatha somzuzwana,” utshilo uNobles. "Ukwenza oko, kufuneka ube nabasebenzi abaninzi."
