Abakhweli beLufthansa Group bahlala benemibuzo efanayo: Ngaba inqwelomoya yam ifike ngexesha? Inqwelomoya yam iphuma kweliphi isango? Kwaye ingaba nzima kangakanani umthwalo wam wesandla? Ukuze ukwazi ukuphendula le mibuzo kunye neminye emininzi ngokukhawuleza, abakhweli ngoku banokufikelela kumncedisi wedijithali ukongeza kwiinkonzo eziqhelekileyo zabathengi ezifana ne-lufthansa.com, i-Lufthansa App kunye ne-App yeNkonzo yabaThengi. I-Bots Elisa (Lufthansa), uNelly (SWISS) kunye noMaria (i-Airlines yase-Austrian) - ngokusekwe kumagama abagadi bokuqala beenqwelo-moya ababhinqileyo kwinqwelo-moya nganye kwiinqwelo-moya ezintathu - ziyafumaneka kubathengi ngewashi yonke imihla. Inkonzo yabathengi entsha yedijithali incedisana nenkonzo ekhoyo. Imibuzo elula inokuphendulwa ngokukhawuleza. Oku kujonge ukunyusa ukwaneliseka kwabathengi. Ukongeza, amaziko eenkonzo kufuneka akhululeke ukuze akwazi ukugxila kwimibuzo yabathengi abangenakuyiphendula i-bots.
Ukuqala incoko kunye nomnye wabancedisi bedijithali, umthengi ufuna kuphela i-Facebook Messenger. Ukuba le nto sele ikhona kwi-smartphone, kwanele ukungena lh.com/bot, swiss.com/bot okanye austrian.com/bot kwisiphequluli. I-Facebook Messenger ingasetyenziswa ngaphandle kweprofayile kaFacebook usebenzisa inombolo yakho yefowuni ephathwayo. Ubume benqwelomoya banokubuzwa kunye neenkcukacha malunga nokulibaziseka okanye ukurhoxiswa kweenqwelomoya. Ukuba inqwelomoya irhoxisiwe okanye umthengi uphose inqwelomoya yakhe eqhagamshelayo, umkhweli unokusebenzisa ii-chatbots ukuze azenzele ezakhe ukubhukisha kwakhona. Mhlawumbi uboniswa ukubhukisha kwakhona osekwenziwe ngokuzenzekelayo okanye ukhetha inqwelomoya entsha ukuya kwindawo asiya kuyo ukusuka kwezinye iindlela ezinikiweyo. Ii-chatbots ze-Lufthansa Group's network airlines zezona zibot ziqalayo ehlabathini ukwenza ukubhukisha kwakhona.
Ii-chatbots zinokusetyenziswa ngabo bonke abathengi beLufthansa, SWISS kunye neAustrian Airlines. Ukuba abancedisi bedijithali abazi ukuba benzeni, incoko inokuthunyelwa ngokuthe ngqo kumqeshwa weziko lenkonzo. Ulwimi lwencoko sisiNgesi. Kwixesha elizayo, kufuneka kwakhona banike iimpendulo ezithe ngqo malunga nezibonelelo zemithwalo yasimahla, indawo ekuyo imithwalo okanye izaziso zokutyhala xa kukho ukulibaziseka, ukurhoxiswa okanye utshintsho kwisango. I-bots zihlala ziphuhliswa kwaye ziya kwenziwa zifumaneke kwezinye iziteshi ezifana ne-airline apps, iiwebhusayithi ze-airline okanye ezinye iinkonzo zezithunywa ezifana ne-Whatsapp.
Iinkonzo zobuqu ziya kudlala indima ebalulekileyo ngakumbi kwixesha elizayo. Ukongeza kwizisombululo ezizenzekelayo, iLufthansa, i-SWISS kunye ne-Austrian Airlines ziya kuqhubeka zifikeleleka ngokobuqu kubathengi babo ngokusebenzisa abasebenzi babo benkonzo.
INTO ONOKUYITHATHA KWELI NQAKU:
- In order to be able to answer these and many other questions quickly, passengers now have access to a digital assistant in addition to the familiar customer services such as lufthansa.
- Either he is shown a rebooking that has already been made automatically or he selects a new flight to his destination from the alternatives offered.
- If a flight is cancelled or the customer misses his connecting flight, the passenger can use the chatbots to make their own rebookings.
