Kwiveki ephelileyo bangaphezu kwamawaka amahlanu abantu abamkela iindwendwe abaqokelelene iintsuku ezi-3 eLos Angeles kwiNkomfa yeTekhnoloji yeHospitality Industry (HITEC), befumana imfundo yetekhnoloji yamva nje kunye nophononongo lwemveliso olujolise kushishino lweehotele eziqikelelwa kwi-18 yezigidigidi.
Amagqabantshintshi asuka kwiveki ephelileyo abonisa ifuthe elixhaphakileyo losetyenziso lweendwendwe ezisuka kwelinye lawona maqela makhulu ehlabathi, iAccor. Inkomfa yangaphambili ka-2013 yabona i-Accor ibhengeza ukusebenzisana neqela letekhnoloji yokwamkela iindwendwe iMonscierge ekusungulweni kweNovotel Virtual Concierge.
Ekupheleni kwe-HITEC ka-2014, i-Virtual Concierge ngoku ilawule ngaphezulu kwe-65k yeengcebiso zasekhaya kwihlabathi liphela, yaqokelela ngaphezulu kwe-1.6 yezigidi ze-intanethi ezivela kwiindwendwe ezithumela i-Novotel Digital Postcards, kwaye iyaqhubeka nokufikelela ngaphezulu kwe-5.8 yezigidi zentsebenziswano yokusetyenziswa kweendwendwe.
Inqanaba lesibini leprojekthi ye-Virtual Concierge: Ukuphucula uhambo lweendwendwe kwinqanaba ngalinye, ukusuka kucwangciso ngaphambi kokubhukisha, ukuya ekugcineni uqhagamshelo olongeziweyo kwiindwendwe emva kohambo, ngeemfonomfono zeendwendwe kunye nobuchwepheshe beSMS. I-Novotel kunye neMonscierge banenjongo yokutshintsha indlela yamava eendwendwe, kwiindwendwe zenkonzo njengoko i-concierge yedijithali yangoku ibiya kwenza - kuzo zonke iindawo ezinokucingeleka ezichukumisa amava okuhamba kweendwendwe.
IiNdawo zoQhagamshelwano zoNdwendwe lweNdwendwe ezine ze-Virtual Concierge
1. UCwangciso - Ukuqhagamshela ngeselula ukunikezela ngeengcebiso ezahlukeneyo zasekhaya kunye nezibonelelo ezikhethekileyo; ukufikelela kwiindwendwe zamazwe ngamazwe ezingaqhelananga nolwimi lwendawo ekuyiwa kuyo usebenzisa ukusetyenziswa kweelwimi ezininzi.
2. UkuHamba & kwangaphambi kokufika kokuFika - Ukuhlala unxibelelana nge-SMS ye-SMS ye-app yeselula ngosuku lokufika ngezicelo zomzuzu wokugqibela, izalathiso, uncedo kunye nolwazi lokuhamba. Ukuqinisekiswa kokubhukisha kunye nokulungelelaniswa kwangaphambi kokufika ngaphandle kokufuna ukuthatha ixesha elingakumbi ngexesha lenkqubo yokufika.
3. Ukuhlala ˆ I-Virtual Concierge ihlala nondwendwe, ngaphandle okanye ngaphandle, inikezela ngolwazi olupheleleyo lwehotele, iinkonzo, kunye nolwazi lohambo.
4. Ukuphuma/Ukuphela kohambo ˆ Uncedo olunikezelwa nge-Virtual Concierge kwiindwendwe ezisuka ehotele kunye nommandla, kunye nokugcina ufikelelo kwiintandokazi zabo zasekuhlaleni kuzo zonke iindawo zeNovotel, kunye nokukwazi ukuthumela amakhadi eposi kunye nemiyalezo kubafowunelwa.
Isicelo siyaqhubeka nenkonzo yokuhamba kweendwendwe kunye nokufikelela kulwazi lokuhamba ngeNovotel kunye neengcebiso zasekhaya ezikhoyo kwihlabathi jikelele kucwangciso lohambo lwexesha elizayo. I-Novotel inokuthumela izibonelelo ezikhethekileyo kwaye yakhe ukunyaniseka kwabathengi ngonxibelelwano olugciniweyo.
“Into esiyijongileyo ngokuphunyezwa kweNovotel Virtual Concierge kukwakha indlela entsha kwimarike yokwamkela iindwendwe malunga namava eendwendwe. Ngenxa yenkqubela phambili yetekhnoloji kunye nolindelo lweendwendwe, kulapho ububele busingise khona, kwaye i-Accor neMonscierge baqhubela phambili ekwenzeni olu tshintsho, kungekuphela nje kuzo zonke iintlobo ze-Accor, kodwa nakwimarike yokwamkela iindwendwe. " UDavid Esseryk, i-Accor VP yeTekhnoloji
Ibonelela ngolu setyenziso lweselula ngeelwimi ezili-16 ezahlukeneyo, iNovotel Virtual Concierge iba sisixhobo soguqulo lokufikelela kwiindwendwe kwihlabathi liphela kunye nokubonelela ngenkonzo ngaphandle kokongezwa kwabasebenzi.
“Itekhnoloji yeSMS, usetyenziso lweelwimi ezininzi eziphathwayo, kunye nezindululo zasekhaya ziimpawu ezifumanekayo zofikelelo 24/7 ngeNovotel Virtual Concierge app. Le teknoloji izakulindelwa ngokulula ziindwendwe, kwaye amava omhambi ekugqibeleni achazwa yimbono yabo njengoko iziganeko zohambo ziqhubeka. Ngomanani-manani amatsha avela mihla le malunga nefuthe lee-smartphones, iihotele kufuneka zithathele ingqalelo umhambi ogxile kakhulu entendeni yesandla sabo. " UMarcus Robinson, i-CEO yaseMonscierge.
Ngexesha le-HITEC kwiveki ephelileyo, iqela likaRobinson kuxelwe ukuba livelise kwaye lanikezela ngezicelo ezingamashumi amathathu anesine zeselula ngee-iPod ukuya kumakhonkco ehotele kunye namaqela. Ukuqhubela phambili ukusebenza kweselula kwiihotele, iMonscierge ikwabhengeze ubambiswano olusemthethweni kunye ne-SDD Systems, umphuhlisi wezisombululo zokudityaniswa kweJazz Fusion.
Kuyo yonke intsalela yonyaka, i-Accor kunye neempawu zayo ziya kusebenzisana neMonscierge ukwenza isicwangciso esinzulu malunga nefuthe elihle lehotele kunye nomhambi kwinyathelo ngalinye lohambo olupheleleyo lweendwendwe, ukusuka ekucwangciseni uhambo kunye nothutho ngaphambi kokubhukisha, ukuya kukwabelana ngedijithali. imifanekiso ekuhlaleni emva kohambo.
