Intloko yerobhothi iyancuma kumntu okhweleyo ize ibabulise: “Igama lam ndinguFRAnny. Ndingakunceda njani?" UFRAnny yingcali kwisikhululo seenqwelomoya saseFrankfurt, kwaye uyakwazi ukuphendula uluhlu olubanzi lwemibuzo - kubandakanywa isango elichanekileyo, indlela eya kwindawo yokutyela ethile, kunye nendlela yokufikelela kwi-Wi-Fi yamahhala.
I-robotic concierge yiprojekthi yentsebenziswano phakathi kweFraport AG, umqhubi wesikhululo seenqwelomoya saseFrankfurt (FRA), kunye neDB Systel GmbH, umboneleli wenkonzo ye-IT ozinikeleyo weDeutsche Bahn. Abahambi kwiindawo eziphambili zokuhamba, ezifana nezikhululo zeenqwelo moya kunye nezikhululo zikaloliwe, bahlala befuna isikhokelo. Kwezi meko, abancedisi bedijithali kunye neerobhothi banokuxhasa abasebenzi ngokujonga imibuzo yesiqhelo, ngaloo ndlela baphucula unikezelo lwenkonzo yabathengi. Ulingo lweeveki ezintandathu kwisikhululo seenqwelomoya saseFrankfurt, eyona ndawo inkulu yezophapho eJamani, iya kunceda ukuvavanya uFRAnny ngokwemigaqo yokusebenza, ukwamkelwa kwabathengi kunye nokuba luncedo kwayo kwimeko yemihla ngemihla.
I-FRAnny isekelwe kwi-intelligence intelligence kunye ne-cloud-based voice-user interface (VUI) enokuthi isetyenziswe kwiifom ezahlukeneyo - kubandakanywa kwii-chatbots, abancedisi bezwi kunye neerobhothi. Le nkqubo yenkonzo yabathengi yedijithali yaphuhliswa liqela leengcali ze-Deutsche Bahn IT. Esebenzisa idatha ethathwe kwinkqubo yolwazi yesikhululo seenqwelomoya, u-FRAnny uyakwazi ukuqonda nokuphendula imibuzo enxulumene nohambo, izibonelelo zesikhululo seenqwelomoya nokunye. Ukongeza ekuboneleleni ngolwazi lwenqwelomoya, uFRAnny uyazi kakuhle intetho encinci kwaye unokunxibelelana ngesiJamani, isiNgesi kunye nezinye iilwimi ezisixhenxe.
UFraport kunye noDeutsche Bahn baye bahlolisisa ngokudibeneyo amandla obuchule obukrelekrele, iinkqubo zenkonzo yabathengi ezisekelwe kwilizwi ukususela ngo-2017. Umqhubi wokuqala we-Airport yaseFrankfurt entwasahlobo ka-2018 usebenzisa i-predecessor ka-FRAnny: uvavanyo lweeveki ezine kwintsimi luphumelele kakhulu. Emva konxibelelwano olumalunga nama-4,400, iipesenti ezingama-75 zabakhweli balinganise ukutshintshiselana kwabo kakuhle. Ngokusekelwe kwingxelo efunyenweyo, zombini i-artificial intelligence (AI) icandelo kunye nojongano lomsebenzisi werobhothi ziphuculwe ngakumbi. Ulingo lwakutsha nje lugxininisa ukuzibophelela kweenkampani zombini ekuqhubeni ukuvelisa izinto ezintsha kubukrelekrele bokwenziwa kunye neerobhothi. Ngaphezu koko, ibeka uphuculo oluphunyeziweyo ngeendlela zabo phantsi kweemeko zehlabathi lokwenyani.
NgoJuni, inkonzo esekwe kwi-AI iza kuvavanywa kwisikhululo sikaloliwe esisembindini saseBerlin – esinabahambi neendwendwe ezimalunga nama-300,000 yonke imihla. Iiarhente zenkonzo yabathengi boluntu kwiziko lolwazi likaDeutsche Bahn ziya kufumana inkxaso elumkileyo evela kudadewabo kaFRAnny, uSEMMI.
