Oorhulumente abangamalungu Umbutho wezoKhenketho kwiCaribbean (CTO) kunye neenkokheli ezivela kumashishini avelisa ishishini kwingingqi badibana Antiguwa neBarbuda ngolwesiHlanu umhla we-4 ku-Okthobha weQonga lokuqala leCandelo lezoKhenketho laseCaribbean.
Phakathi kwabaphathi abaphezulu abaza kuthetha ngezicwangciso zabo, iinkqubo kunye nemisebenzi nguMike Pezzicola, intloko yezentengiso yeJetBlue Travel, oye eJetBlue esuka kuGoogle apho wachitha khona iminyaka emihlanu edlulileyo ekwakheni imveliso yokuthenga kuGoogle.
Phambi kweforum, simbuze imibuzo eliqela, kubandakanya nemveliso yezokhenketho kwiCaribbean kunye nendlela icandelo lezokhenketho lommandla ekufuneka liyisebenzise ngcono ngayo itekhnoloji.
I-CTO: Yintoni eyenza iJetBlue ibe ngoyena uphethe indawo kwiCaribbean?
MP: Kwimbali yethu ye-19 yeminyaka, iiCaribbean zihlala zijolise kakhulu kwiJetBlue. IJetBlue isebenza ngaphezulu kweenqwelomoya ezili-1000 mihla le kunye nenxalenye yesithathu yendlela yayo kwiCaribbean. Kwakhona siyazingca ngokuba nesinye sezixeko ekugxilwe kuzo ezikummandla waseSan Juan. Siqhubeke nokukhulisa iindawo esihlala kuzo kunye neenqwelomoya kwiCaribbean ngokuhamba kwexesha kunye nokuphucula ukunikezelwa kwenkonzo kunye nokongezwa kunye nokwandiswa kwenkonzo yeMint.
I-CTO: Xa usebenza namazwe angamalungu ukwazisa ngenkonzo, zeziphi ezinye zezinto ozijongileyo?
MP: Abathengi bethu bahlala begxila kuqala kuthi. Singayandisa njani inkonzo yethu ngendlela evuyisa abathengi bethu abakhona kwaye yazise iJetBlue kubathengi kwiimarike ezintsha? Kunye nabathengi bethu, sihlala sijonge ukwenza ubudlelwane obuluqilima kunye namazwe angamalungu ukumisela ukuba singayazisa njani inkonzo ngendlela ezinzileyo nelungele ukukhula kweJetBlue kunye nelizwe elilungu.
I-CTO: Ngaba uyasebenzisana neendawo ekuya kuthengiswa kuzo? Ukuba kunjalo, njani?
MP: Ukuthengisa iindawo zethu ezimangalisayo yindawo endiyithandayo emsebenzini wam. Ukuba uphonononga iiwebhusayithi zeJetBlue kunye neeJetBlue, uya kuqaphela indlela esizama ngayo ukugxininisa kungekuphela kwezona zinto zibalulekileyo kodwa kunye nezinto ezizodwa kunye nenkcubeko yeendawo zeCaribbean. Sisebenzisana neendawo zokufikela kumalinge entengiso yentsebenziswano kuwo omabini amaphulo amakhulu (inyanga yonke ngaphandle kwemizamo yokuthengisa ekhaya) kunye neminyhadala emincinci (njengokuqaqambisa ezemidlalo zengingqi okanye iminyhadala yenkcubeko).
I-CTO: Ngokusekwe kumava akho kuGoogle ekwakheni imveliso kaGoogle, kunye nokudibanisa amava okukhangela kuGoogle kunye nokuthenga okungagungqiyo e-commerce, kufuneka iCaribbean isebenzise njani itekhnoloji ukulungiselela ukuhamba?
MP: Uninzi lwabathengi ubuncinci baqala ukukhuthazeka kunye nemfundo yokuhamba besebenzisa ubhontsi wabo (ukukhangela, ukuskrola, kunye nokuhlola kwifowuni). Indawo oya kuyo mayingabikho nje kodwa 'iphile' ekubekweni okushukumayo kuyo yonke iwebhu, kunye namakhonkco okhetho olulula nolukhawulezayo xa umthengi ebonisa umdla. Ungabafumana njani abathengi ukuba bangaphononongi kwaye bafunde kwifowuni yabo, kodwa emva koko BENZA INCWADI ngokukhawuleza?
I-CTO: Zithini iingcinga zakho malunga nemveliso yokhenketho lweCaribbean njengoko imi ngoku?
Ilungu lePalamente: Imakethi yaseCaribbean ibonelela ngeendlela ezahlukeneyo ezikhethekileyo kubathengi - nelilithuba nocelomngeni. Sobabini kufuneka siqinisekise ukuba abathengi bayazithathela ingqalelo iCaribbean njengoko beqala ukucwangcisa uhambo lwabo kodwa kwangaxeshanye baqinisekise ukuba siyazisebenzisa iintlobo zeminikelo.
I-CTO: Ngaphandle kokungena kwiinkcukacha ezininzi, nceda ushwankathele oko uzimisele ukwabelana ngako noorhulumente bethu abangamalungu kwiforum ye-CTO yokujonga izinto?
MP: Ndijonge ukubonelela ngeenkcukacha ezithile malunga nokukhula kweJetBlue Travel kule minyaka imbalwa izayo.
Nceda uqaphele ukuba i-CTO yeCandelo lezoKhenketho kwiCaribbean yecandelo lezokhenketho lelamalungu aseburhulumenteni kuphela, kubandakanya, kodwa kungaphelelanga apho, abaphathiswa kunye nabakomishinala bezokhenketho, abalawuli bezokhenketho, abaphathi abaziintloko bemibutho yolawulo lwendawo ekuya kuyo, oonobhala abasisigxina, abacebisi kunye neengcali kunye namagosa ezobugcisa.
