Ileta kaKimberly Goesling yokurhoxa
Mnu. Parker,
Ndibhalela ukwazisa ukuba usuku lwam lokugqibela kwi-American Airlines iya kuba nge-15 kaDisemba, ngo-2021.
Enyanisweni, ndiyekile ukunibhalela le leta izihlandlo ezininzi, ngethemba lokuba ndingafumana enye indlela. Kodwa njengoko ixesha lihamba, kwaye inqwelomoya endandikhe ndayithanda kwaye ndanikela ngomsebenzi wayo oye waziphatha ngendlela engafanelekanga, kuye kwacaca ukuba ayikho enye indlela.
Ndiphinde ndaxoxa ngokuthumela oku kuwe, njengoko ubhengeze ukurhoxa kwakho kunye notshintsho kulawulo oluza ngoMatshi. Kodwa ndiye ndacinga-hayi-yonke le nto yenzekile kwiwotshi yakho. Nguwe ofanele ukufumana le leta.
Nantsi eyona nyaniso: andifanelanga ukuba ndim ohambayo. Kufanele ukuba ibe nguwe oshiye kudala ngaphambili ngoku, wena kunye nabo bonke abanye abaphathi kunye nomntu waseMelika odlale indima ekwenzeni impendulo yenkampani kuhlaselo lwam ngokwesondo kolunye uhlaselo kum nosapho lwam.
Ngoko ke, kufuneka umke, kungekhona ngenxa yokuba ilixesha lokutshintshwa kwabaphathi ngocwangco, kodwa ngenxa yokuba le nto yandehlelayo yenzeka ngoxa wawuphethe. Abantu abandiphatha kakubi ngabantu bakho.
Masibalise nje ezinye zezinto ozenzileyo kunye nenkampani yakho.
- Ubuthembise ukundihlawulela unyango emva kohlaselo. Awuzange.
- Uthembise ukuba uzakuya kunyango. Khange ndiyifumane.
- Uzibophelele ukuba awuyi kuphindezela. Ukuziphindezela akuqali ukuchaza uloyiko ondibeke kulo.
Ukuba oko akwanelanga, kwindawo endiyibeke kuyo, igqwetha lenkampani yakho yeenqwelomoya libuze ukuba ngowuphi umnwe umhlaseli wam awusebenzisileyo ukundinyhasha kunye nokuba uyifakile kangakanani na. Uye wandibuza oku amaxesha amaninzi.
Ufanele ube neentloni. Kodwa ndiyakholelwa ukuba awuziva uneentloni okanye, ngandlel' ithile, unoxanduva lokuqesha umntu ondihlaseleyo. Kuba ndiziva ndinoxanduva kumadoda nabafazi abaya kusala ngasemva kwi-American Airlines xa ndihamba, ndidlula kuluhlu olufutshane lwezinto wena kunye nenkampani yenqwelomoya ekufuneka niyenze ngokwahlukileyo ukukhusela abasetyhini kunye namadoda anisebenzelayo.
Inombolo 1. Yenza njengoko utsho.
Eyakho imilinganiselo yokuziphatha kwezoshishino ithi, “Ukuba ufunda okanye urhanela ihambo engekho mthethweni okanye engafanelekanga, okanye ukuba uzifumana ukwimeko ebonakala ingafanelekanga, thetha.” Kwaloo migangatho ifanayo ithi ukuziphindezela akusayi kunyanyezelwa. Oko kuvakala kumnandi mhlawumbi kuba umntu okwi-HR ngumbhali olungileyo. Ingxaki yeyokuba loo magama akanantsingiselo kwaphela ngaphandle kokuba inqwelo moya iza kuwaxhasa ngesenzo. Njengoko ndafundayo kwimeko yam, elo nyathelo alizange lenzeke. Enyanisweni, ekuphela kwezenzo endazibonayo yayikukutyeshela le milinganiselo nokundenzakalisa nokundenza ixhoba kwakhona.
Inombolo 2. Fumana abaphathi bakho uqeqesho.
Xa kujongwe le migangatho ingasentla kunye nento endiyibonileyo, ndinokucinga nje ukuba uninzi lwabaphathi bakho abalufumananga uqeqesho olufanelekileyo okanye imiyalelo malunga nendlela yokuphatha abasebenzi, ngakumbi abo bangamaxhoba ohlaselo ngokwesondo. Ukuba awukalunikeli uqeqesho olunjalo, nceda ukwenze oko ngoko nangoko. Ukuba ulunike uqeqesho, zibuze, sonakele phi? Kweyiphi inxenye yoqeqesho lwethu ekwathi kulungile ukubuza ixhoba lohlaselo ngokwesondo ukuba lalinxibe ntoni xa kuhlaselo? Yile nto endiyicelwe ngomnye wabaphathi bakho beHR.
Inani 3. Beka abantu abaphambili kuqala.
Xa umntu eqhuba iinqwelomoya zaseMelika, akabuboni ubuso bakho uMnu. Parker – babona obam. Babona ubuso bazo zonke iindawo zam zohambo lokubhabha kunye namalungu ekhabhinethi. Babona iiarhente zamatikiti, abaphethe imithwalo, amalungu eqela logcino kunye nawo onke amanye amawaka abantu abafunekayo ukuqhuba inqwelomoya. Ababoni wena okanye ibhodi okanye nabani na kwi-C-Suite.
Ezo ziphambili zibalulekile. Sibubuso kunye namazwi kunye nezandla ezinceda abakhweli bakho - abakhweli bam - yonke imihla. Ukuba iMelika iyaphumelela, kungenxa yethu.
Xa omnye wabaphambili ehambela phambili ngesikhalazo, kufuneka umamele. Ungabahoyi, njengoko wenzile nam. Musa ukubahlasela njengoko wenzileyo kum. Musa ukuziphindezela kubo njengoko wenzileyo kum.
Ndinokholo oluncinane kakhulu oya kumamela—singasathethi ke ngokuyamkela kwaye wenze—nayiphi na kwezi ngongoma. Kodwa ndiziva ndinyanzelekile ukuba ndiwathethe ngokuvakalayo kwaye ndibelane ngawo apho kunokwenzeka khona ngenxa yokuba ukusilela kwam ukwenza njalo kuya kufikelela kwisiqinisekiso sendlela oye wayiqhuba ngayo inqwelomoya yam. Kwaye andiyi kuyenza phantsi nayiphi na imeko.
Mhlawumbi ungadlulisela ezi ngcinga kwi-CEO uRobert Isom engenayo. Mhlawumbi ungumphulaphuli olungileyo, okanye ubuncinane, ungcono.
Nceda unakekele abakhweli bam kunye nabalingane bam. Ndicela ubaphathe ngcono kunam.
Ozithobileyo,
Kimberly Goesling
