ETurboNews Kutshanje ufumene ithuba lokubamba usekela mongameli wezophuhliso kuMbindi Mpuma kunye neAfrika weIntercontinental Hotel Group, uMnu. Phil Kasselis, kunye noMnu. Karl Hala, umlawuli wemisebenzi eAfrika, ngexesha lotyelelo olufutshane eKampala. Ngenxa yexesha elifutshane, kuphela imibuzo embalwa enokubuzwa eboniswe apha ngezantsi:
Zingaphi iipropati ezilawulwayo i-Intercontinental ngoku enazo eAfrika ngakumbi ngakumbi eMpuma Afrika nakummandla woLwandlekazi lwaseIndiya?
UMnu. Phil Kasselis: Ipotfoliyo yethu yangoku e-Afrika imi kwiihotele ezili-18 ezinamagumbi amalunga nama-3,600, aquka ii-Intercontinentals ezi-5, ii-Crowne Plazas ezi-2, iiHoliday Inn ezi-7 kunye ne-4 Holiday Inn Expresses. Oku kubandakanya imarike yethu ukusuka kwinqanaba eliphezulu ukuya kwisikali esiphakathi kwaye ibandakanya ihotele ekuchithelwa kuyo iiholide eMauritius, ngengozi yeyokuqala e-Afrika kuthi. Ewe, sihlala sikhangela amathuba anje ngeSeychelles okanye eZanzibar. Ngokubanzi, iihotele zethu, nangona kunjalo, zikwimizi emikhulu okanye kumaziko orhwebo.
Kutshanje kuye kwafunyaniswa ukuba i-IHG ijonge ukuphinda kabini ipotifoliyo yayo yase-Afrika kwixesha elikufuphi neliphakathi. Ngaba ziya kubakho iindawo ekuchithelwa kuzo iiholide kwaye mhlawumbi neepropati ze-safari zibandakanyiwe kolu phuhliso?
UMnu. Phil Kasselis: Unyanisile, i-Afrika yindawo ephambili yokwandisa kuthi, ngenxa yoko, isizathu sotyelelo lokufumana inyaniso lwangoku. Kwixesha elidlulileyo, senze uhlalutyo lweqhinga le-Afrika malunga neemarike zethu, kwaye safumanisa ukuba kwinani lezixeko eziphambili, i-IHG yayingekho okanye sasikhona ngaphambili kwaye kufuneka sicinge ngokungena kwakhona kwezo marike. . I-Afrika itshintshile kule minyaka yakutsha nje, isoloko iqhutywa kukukhula kwemithombo yobutyebi kunye neempahla zorhwebo, kwaye ngoku siye sagqiba apho sifuna ukuba khona kwilizwekazi. Imingeni kukuqonda amazwe, ukuqonda iimarike.
Yintoni emisela ukhetho lwakho ngendawo - ngaba yimarike yezoshishino, imarike yokuzonwabisa okanye indibaniselwano yazo zombini?
UMnu. Phil Kasselis: Xa sijonge kwiindawo ezintsha, into ebalulekileyo luzinzo lwezopolitiko. Njengeqela lehotele elisebenza kwihlabathi jikelele, kubaluleke kakhulu kuthi ukuba iindwendwe zethu kunye nabasebenzi bethu bakhuselekile. Xa singena elizweni, ayiloxesha elifutshane; i-avareji yezivumelwano zethu zolawulo ziphakathi kweminyaka eli-15 ukuya kwengama-20 ubude, ngoko ke ukukwazi ukwenza ushishino apho ixesha elide kubalulekile. Eminye imiba yindawo, amaqabane afanelekileyo oshishino, kwaye kungundoqo ukuqonda umahluko ngokwenkcubeko kumazwe ngamazwe. Xa singena kwilizwe elitsha, kuqhelekile ukuba uphawu lwe-Intercontinental lweenkwenkwezi ezi-5 lunike abathengi bethu oko bakulindeleyo kuthi-ipropati enkulu, ehlala ineziko lendibano, iindawo zokutyela ezininzi, nazo zonke iziseko ezifunekayo zokuqinisekisa ukusebenza ngokukhuselekileyo iindwendwe kunye nabasebenzi. Ngenxa yokwahluka kweendleko zokwakha ezibonwa kwilizwekazi liphela, kusenokungabikho ukwenzeka ukwakha ihotele yeenkwenkwezi ezi-5 kwindawo ethile, kuba iindleko zisenokuthintelwa, ke ezi zizinto zonke ezithathelwa ingqalelo. Oku kubaluleke ngakumbi kwimeko yezemali yanamhlanje xa kuthengwa i-equity, kwezinye iindawo kunokuba nzima. Kwamanye amazwe, apho umndilili wamagumbi usezantsi kakhulu, singacinga ukusebenzisa ezinye iibrendi zethu, njengeHoliday Inn, ekwangumsebenzi wenkonzo epheleleyo kodwa ukuya kwinqanaba eliphakathi, ngelixa uphawu lwethu lweCrowne Plaza luyenye inketho kwinqanaba lokungena. phezulu, phakathi kweenkwenkwezi ezi-4 ukuya kwezi-5. I-Crowne Plaza entsha eNairobi umzekelo [yihotele] yale mihla ebekwe kwindawo yamashishini asakhulayo ngaphandle kwe-CBD, kwaye ingumzekelo wehotele yoshishino olukumgangatho ophezulu ehambelana nomsebenzi wethu we-Intercontinental esixekweni.
Malunga neCrowne Plaza, ingaba loo hotele ibingafanelanga ukuvulwa ngasekupheleni konyaka ophelileyo? Yintoni ebangele ukuba kubonakale kulibaziseka?
UMnu. Phil Kasselis: Siye saba nokulibaziseka kolwakhiwo saza sachaphazeleka sisiphango kwisaqhwithi kwiinyanga ezimbalwa ezidlulileyo. Ukuthengwa kwezinto zokwakha zeprojekthi eAfrika nakuMbindi Mpuma kudla ngokuba nzima. Kule meko, sisebenze nabanini ukulawula esi sigaba sinzima kwaye sigxile ekuvuleni ngoku kungekudala.
Yintoni ekuziseni wena noKarl eKampala koku, nangona utyelelo olufutshane kakhulu? Ngaba kukho into eyenzekayo apha, kwaye siza kubona uphawu lwe-Intercontinental luvela esixekweni?
UMnu Phil Kasselis: I-Afrika yindawo ephambili kwiphulo lethu lokwandisa, kwaye, ngokuqinisekileyo, andinakukwazi ukugweba amathuba avela kwiofisi yam e-Dubai, kufuneka ndihambe kwindawo yam yoxanduva lokuvavanya ukuvuleka okutsha, amathuba amatsha. I-Uganda iyinxalenye yesi sicwangciso njengoko sijonge ekusasazeni uphawu lwethu eMpuma Afrika, ke ewe, sijonge eRwanda, eUganda, nakwamanye amazwe ukuseka into esinokuyizisa kwezo marike kunye nokuba ezi ntengiso zinokuzisa ntoni kuthi. Okwangoku asinazo naziphi na izaziso ekufuneka sizenze; kusesekuseni kakhulu ukuba siyenze loo nto, kodwa sibeke iliso elibukhali kulo mmandla wejografi.
I-Intercontinental yeyona hotele inkulu emhlabeni, akunjalo?
UMnu. Phil Kasselis: Oku kuchanekile; sinamagumbi angaphezu kwesiqingatha sesigidi kwiipotfoliyo zethu zohlobo olwahlukileyo, ngaphezulu kwe-3,600 yeehotele kwihlabathi jikelele, kwaye silona phawu likhulu lodidi lweenkwenkwezi ezi-5 ezineehotele ezingaphezu kwe-150 ze-Intercontinental emhlabeni jikelele.
Ke ufuna ukuya phi ukusuka apha, ukuba phezulu oko?
UMnu. Phil Kasselis: Eyona nto ibalulekileyo kuthi kukuba nehotele eyiyo kwindawo eyiyo, ngoko ke elona nani leehotele okanye amagumbi alililo ngokwalo. Ingakumbi apha e-Afrika, kubalulekile ukuba sibazi abanini bethu esishishina nabo ixesha elide. Ilifa lethu e-Afrika lineengcambu ezomeleleyo kumashumi eminyaka ngoku, kwamanye amakomkhulu abalulekileyo amazwe aphambili. Indima yam kukugxila kwakhona kwi-Afrika, esiyenzileyo kwiminyaka eyi-5 edlulileyo, kwaye apho umzekelo amazwe afana neNigeria okanye i-Angola avele ngokukhawuleza kunye nemfuno eyongezelelweyo yeehotele ze-5-star.
Yeyiphi eyona ndawo inkulu yohlumo lwakho ngokwejografi – iAfrika, iAsia, uMbindi Mpuma, iYurophu, iMelika?
UMnu. Phil Kasselis: Ubukho bethu obona bukhulu buse-US, kodwa iimarike ezikhulayo ezifana ne-China ziqhubele phambili ukwanda kwiminyaka yamuva nje, njengoko kunjalo kuMbindi Mpuma kunye ne-Afrika. E-China ngokomzekelo, sele sineehotele ezimalunga ne-100 ezisebenzayo ngoku, nezininzi ezisendleleni, nto leyo esenza ukuba sibe ngoyena mqhubi wehotele wamazwe ngamazwe mkhulu kwelo lizwe. UMbindi Mpuma kunye neAfrika, nazo, zijongwa njengeendawo zokukhula kwaye, ngokuqinisekileyo, silandela amathuba okusasaza iimpawu.
Ngaba uya kulandela ukukhokelwa zezinye iibrendi zehlabathi ezifana neFairmont okanye iKempinski kwindawo yokuchithela iiholide kunye nentengiso yepropathi ye-safari?
UMnu. Phil Kasselis: Akunjalo, asiyonjongo yethu ukusebenzela kwiindawo zokungcebeleka okanye kwiipropati ze-safari. Eyona nto sigxile kuyo ihleli ziimpawu zethu ezikhoyo. Sele kukho imingeni emininzi yokusenzela ishishini e-Afrika, kwaye [singathanda] ukugxila ekubeni neehotele eziphambili kwiindawo eziphambili kwilizwekazi liphela. Iindawo zokulala zeSafari kunye neendawo ekuchithelwa kuzo iiholide zinokuphambukisa ingqwalasela yethu kude kushishino lwethu olungundoqo, apho siqwalasela kubathengi bethu abasuka kushishino kunye nehlabathi leshishini, urhulumente, abasebenzi beenqwelo moya, kunye nabakhenkethi bezolonwabo. Ngokwembono yophawu, ngokuqinisekileyo, iya kubonelela ngesiphumo esikhulu sehalo, kodwa ngokwembono yeshishini elimsulwa, iyavakala ngakumbi into yokuba sibambelele kwesona sicwangciso sethu siphambili.
Ubukade unepropathi eMombasa, kanye elunxwemeni, kwixesha elidlulileyo. Likhona na ithuba lokuba ubuyele apho kwakhona?
UMnu. Phil Kasselis: Ukuseka iindawo ekuchithelwa kuzo iiholide kwiindawo ezifana neMombasa okanye eZanzibar kuya kuxhomekeka ubukhulu becala kumlinganiselo wamagumbi anokubakho, kodwa unyanisile, sasiseMombasa kwixesha elidlulileyo, kwaye ukuba kwakunokuvela ithuba, besiya kulijonga. Akunakufuneka ukuba ibe yi-Intercontinental, sinokukhetha iHoliday Inn okanye iCrowne Plaza, kwaye okubalulekileyo kubukhulu. Kwinkampani efana neyethu, akunakwenzeka ukuba isebenze ihotele enamagumbi angama-50, angama-60, okanye angama-80. Sibonelelwa ukuba sijonge kwiipropathi ezininzi ezinjalo, ezinye zazo iindawo zokungcebeleka ezintle kakhulu, kodwa kuloluhlu lwezitshixo, ngokwenene akukho ngqiqo kuthi. Kufuneka kubekho inzuzo yeendleko kubanini, kwaye besiya kujonga ubuncinci benani elithile lamagumbi ukubafezekisa oku. Enye inketho apha iya kuba yi-franchises, apho abanini balawula ihotele, kwaye sibonelela ngeenkqubo kubo, ngoko ayinako kwaye akufanelekanga ukuba ikhutshwe ngokupheleleyo.
Ucinga ukuba yintoni eyenza wahluke kwabo ukhuphisana nabo kwihlabathi liphela?
UMnu. Phil Kasselis: Thina kwi-IHG sinelifa lemveli, imbali ende ebuyela umva kwishishini lokwamkela iindwendwe, kwaye i-Intercontinental njengophawu, ngoku ingaphezulu kweminyaka engama-50 ubudala. Buyela emva kwiintsuku zePan Am xa i-Intercontinental yayiyeyabo, saze saphuhlisa iiHotele ze-Intercontinental naphi na apho iPan Am yayibhabhela khona ngaloo mihla. Oku kusinika umbono wehlabathi, ekubeni sibe ngoovulindlela bohlobo lwehlabathi lweehotele zodidi oluphezulu. E-Afrika, sinesiseko sethu sokusebenza eNairobi, kwaye sise-Afrika amashumi eminyaka, okusinika amava amaninzi kunye nokuqonda kwiimarike zasekhaya kumazwe amaninzi esisebenza kuwo. Siyaqonda ukuba kuthatha ntoni ukusebenza e-Afrika. ; ayikokubeka nje igama kwisakhiwo kodwa kukudala nokugcina isiseko, ukuqeqesha abasebenzi, ukubagcina, ukusebenza kunye nolawulo lwasekhaya, kwaye sikholelwa ukuba sinomphetho ngaphezu kwabo sikhuphisana nabo apha.
Zime phi iihotele ze-Intercontinental noxanduva lwentlalontle njengommi oshishinayo? Unganika imizekelo ukuba wenzani umzekelo eKenya?
UMnu. Karl Hala: Eyona nto sigxile kuyo kuluntu lwethu kunye nokusingqongileyo, naphi na apho sisebenza khona (IHG). Kunyaka ophelileyo, siye sajika ingqalelo yethu kumfanekiso oluhlaza xa sanciphisa kakhulu ukusetyenziswa kwamandla ehotele ngokusungulwa kwezixhobo zanamhlanje, ukutshintsha ngokupheleleyo kwiibhalbhu zokulondoloza amandla, kunye nokukhuthaza iindwendwe ukuba zisebenzise umbane ngokukhawuleza kwaye cima izibane zegumbi ngokupheleleyo xa ziphumile (yongeza le mbalelwano ukuba iifriji azichatshazelwa kusetyenziso lwe-master switch njengoko kubonwe kutshanje xa uhlala kwi-Intercontinental Hotel eNairobi). Eli linyathelo lehlabathi jikelele, eliqhubekayo e-Afrika, ngokuqinisekileyo, kwaye ligxininisa ifilosofi yethu yoshishino kunye nenjongo yokubuyisela kwindalo. Ukusetyenziswa kwamandla okuncinci kulungile - kulungile kuqoqosho ngokubanzi kwaye kulungile kwindalo esingqongileyo. Ngapha koko, amalungu ehotele yaseKenya sele ewamkele umbono olandela impumelelo yethu, ke ezi ziindaba ezimnandi kuthi ukuba sikhokele eli nyathelo. Sikwanobudlelwane neNational Geographic, kwaye umyalezo ophuma kuloo ntsebenziswano uthi: ukubuyisela eluntwini. Oku kunceda ukugcina iinqobo zenkcubeko, ukuziphakamisa nokuzixhobisa, nokuba kumalunga nemilinganiselo yokukhusela indalo esingqongileyo, ubonelelo ngamanzi okusela acocekileyo, okanye ezinye izinto ezixhalabisa uluntu olungabamelwane.
Ukuthotyelwa kwemithetho yasekhaya nemimiselo, nayo, kubaluleke kakhulu kuthi, kwaye, enyanisweni, sithobela umthetho-siseko wokusebenzisa eyona nkqubo nemigangatho yamazwe ngamazwe kwinto esiyenzayo, kwaye eyethu imigangatho yangaphakathi yokusingqongileyo kunye nemigangatho yokhuseleko ibaluleke kakhulu lo mba.
Kufakwe uPhil Kasselis ngelo xesha: Siyinkampani esekwe e-UK, kwaye imithetho yethu nemigaqo e-UK ingqongqo kakhulu kwaye nangona sirhweba kwihlabathi liphela, siphantsi kwemithetho yase-UK kwaye sihloniphe kwaye siphumeze loo ndawo sikhoyo. Okubalulekileyo, bonke abasebenzi bethu bayayiqonda le nfilosofi, kwaye naphi na apho uya khona kwaye ubabuza, babonisa iinqobo zethu zeshishini kwiimpendulo zabo.
Xa sithetha ngabasebenzi, ezinye iihotele zineenguqu ezimangalisayo zabasebenzi. Uthini malunga nendlela ojongana ngayo nabasebenzi bakho, kwaye injani ingeniso yakho?
UMnu. Karl Hala: Ixabiso labasebenzi bethu lincinci kakhulu. Sinobudlelwane obuhle kakhulu eNairobi nabasebenzi bethu, nakwezinye iihotele endizongamelayo. Abasebenzi bethu ngokubanzi bonwabile kwaye banelisekile, ukuziphatha kwabo kuphezulu, kwaye sikwenze oku ngenxa yokuba banamathuba omsebenzi, bafumana amathuba okuqhubela phambili, kwaye izikimu zethu zoqeqesho lwangaphakathi zinika abasebenzi bethu zonke izixhobo kunye nezakhono abazidingayo ukuze bangenzi nje zabo. bonisa umsebenzi ngempumelelo nangendlela ekhuthazayo kodwa ubanika amathuba okukhula kunye nathi. Xa unabasebenzi abonwabileyo, uneendwendwe ezonwabileyo, kulula kakhulu.
UPhil Kasselis wongeziwe: Siyabakhuthaza abasebenzi bethu ukuba bahlale ngaphakathi kwenkqubo ye-IHG, kwaye sibanika uqeqesho oluqhubekayo kunye nenkuthazo yokwenza oko. Abo banomdla wokujoyina i-IHG banokubona ku-www.ihgcareers.com into esinokunikela ngayo kunye nendlela esiziqeqesha ngayo kwaye silukhathalele ngayo uphuhliso lwabo lomsebenzi, ke lo ayingomsebenzi nje kodwa lukhetho lomsebenzi wobomi bonke. Enyanisweni, uninzi lwabasebenzi abancinci abaguqukayo esibonayo ngokwenene ukudluliselwa kwezakhono ngokusebenzisa abasebenzi abakhoyo abaya kwihotele esanda kuvulwa, ehlala ihamba kunye nokunyuswa. Ukwandiswa kwethu e-Afrika ngokomzekelo, uKarl unokusebenzisa kwaye athembele kubasebenzi abaye baqeqeshwa kuzo zonke iihotele ezikhoyo xa bevula iindawo ezintsha, sineziseko zokwenza oko, kwaye amanye amaqela ehotele afumanisa ukuba umngeni othile, kuba abakwenzi oko. ube nolu khetho xa ujonge indawo entsha, ihotele entsha. Ngokubanzi, icandelo lehotele lelinye lokuhamba okuphezulu, kwaye sinethamsanqa ukuba uninzi lwabasebenzi bethu abaphambili basahleli nathi, ngakumbi e-Afrika apho oku kubaluleke kakhulu.
Ke ngokudala awakho amaqela olawulo, uneqela labasebenzi abanezakhono kakhulu nabafunde kakuhle abazimisele ukufudukela kwindawo entsha kunye nawe?
UMnu. Karl Hala: Kunjalo kanye!
Ingaba usebenzisana kangakanani neekholeji zehotele zasekhaya kunye nezikolo zasehotele kwaye injani inkqubo yakho yoqeqesho kubantu abaqala umsebenzi, umzekelo?
UMnu. Karl Hala: Ndandingumvavanyi kwiKholeji yaseKenya Utalii kwixesha elidlulileyo. Uqeqesho kum, kuthi, luphezulu kakhulu kwi-ajenda, luye kwaye luya kuhlala lunjalo, kwaye iinkqubo zethu zoqeqesho lwequmrhu ngumzekelo omhle wefilosofi yethu apha. Iinkqubo zethu zangaphakathi ziqhutywa ziingcali kwiinkalo zabo zobungcali, nokuba kubuchule bobunkokeli, kwiintengiso, nakweliphi na isebe ehotele; kwaye inkqubo yethu yoqeqesho kulawulo igxininise ngamandla kwakhona kubunkokeli, isakha kwiziseko zoqeqesho olukhethekileyo kwizikhundla zangaphambili. Ukongeza, sisebenza, ewe, ngokusondeleleneyo namaziko oqeqesho, abucala nakarhulumente, njengoko uninzi lwabasebenzi bethu lusuka kwizikolo neekholeji ezinjalo. Ndiyakwazi ukukhetha iKholeji yaseKenya Utalii kunye neSikolo sase-Abuja soqeqesho loBundwendwe, ukukhankanya nje ezimbini. Sisebenza nabo kunye nabahlohli babo ukuphuhlisa iikhosi kunye nomxholo wekhosi, ezinceda thina kunye nabo, kuba banokuqeqesha abantu abanokuthi baqalise ukusebenza ehotele ngaphandle komthungo. Nje ukuba umntu aqale ngathi, kukho iindlela zokutshintshela ngokomzekelo ukusuka kwicandelo lamagumbi ukuya kwiofisi engaphambili ngokomzekelo, kwaye umntu unokunyuka ngokwezikhundla aze abe ngumphathi jikelele, ngoko onke amathuba akhona kwaye abo bazimisele ukuthabatha ithuba bangakwenza oko. . Ihotele nganye inesebe layo loqeqesho, kwaye kunjalo neqela lekhosi ngokubanzi. Ngapha koko, i-IHG inamaziko ayo emfundo ngoku ukuqeqesha abasebenzi apho bafumana khona izatifikethi kunye neediploma, ezivunyiweyo, hayi kuthi kuphela kodwa nabanye abaqhubi beehotele. Bayawazi umgangatho esiwuvelisayo apho.
Kongezwe uMnu. Phil Kasselis: Ekunene; sineziko lemfundo, umzekelo, eCairo eliphuhliswe ngomnye wabanini bethu kwaye liqhutywa sithi, apho siqeqesha abasebenzi kwiimfuno zenqanaba lokungena, sisebenza ke njengamagosa amagumbi, iiweyitala, abapheki, njl. ukufuna iziqinisekiso eziphezulu, kunjalo. Sikwaneziko lemfundo elifanayo eTshayina apho kubalulekile kuthi ukuqeqesha abasebenzi ngokwemigangatho esicinga ukuba iyimfuneko ukuze siqalise ukusebenza kwiihotele zethu, kwaye ngoku sijonge ukuseka amaziko afanayo eSaudi Arabia, kuba kwiGulf ngoku kukho. umgaqo-nkqubo we-affirmative action okhoyo ukuze ufunxe abemi belizwe emsebenzini, kanye ngaphaya kweGulf, ngoko ke kufuneka sithathe amanyathelo kwaye sibonelele ngezibonelelo zokuqeqesha abantu abatsha. Qaphela, ngama-95 epesenti yabasebenzi behotele yethu esithetha ngayo apha, kwaye kulapho imiceli mngeni ikhoyo, ukuba nabo ngaphezulu komdlalo wabo. Njengomzekelo, ukuvula ihotele eNigeria apho kungekho chibi labasebenzi abaqeqeshiweyo, xa uvula ihotele kwaye kufuneka uqeshe abasebenzi abangama-600, kuya kufuneka uziqeqeshe ngokwakho, kuba idlula umthamo wezikolo zehotele zasekhaya. . Xa uvula ihotele ye-Intercontinental naphi na eAfrika, kwaye iindwendwe zakho zihlawula ngaphezulu kwe-US $ 300 ngobusuku, abalindelanga nto imfutshane kunemfezeko kunye nemigangatho efanayo abayifumana kwenye indawo kwiihotele zethu, kwaye akusebenzi ukwenza izizathu zokuba wena. zisanda kuvulwa okanye kuba le iyindawo enzima ukufumana abasebenzi abaqeqeshiweyo. Abathengi bethu abazikhathaleli izizathu. Bayazi xa bengena kumnyango wethu wangaphambili bafumana imigangatho ye-Intercontinental kunye nenkonzo. Leyo yimingeni esiye safunda ukuyoyisa, mhlawumbi ngcono kunezinye iihotele ezininzi, ngenxa yobudlelwane bethu obude ne-Afrika kunye nelifa lethu ekusebenzeni kweehotele apha.
UMnu Karl Hala wongezwe: Uyabona, saqala ukuphulaphula abasebenzi bethu, ukuze siqiniseke xa sivula ihotele silungile, abasebenzi balungile, kwaye sifumene ulwazi oluninzi kwiimbono zabasebenzi bethu kunye neengcebiso, iingcebiso ezenziwe. , ukuphucula iinkonzo zethu, ukukwazi ukuvula ihotele entsha xa yonke into ilungele loo mzuzu. Oku kuye kwakhokelela kwinkqubo yokuvavanya rhoqo, kungekhona nje kanye ngonyaka phantse njengento esemthethweni, kodwa apha nathi oku kuye kwathatha ingcambu, kuba sifunde iinzuzo kuyo, ukuba sihlale siqaphela kwaye siphezu kwezinto.
UMnu Phil Kasselis: Uninzi lweenkampani ezinkulu zehlabathi zinezixhobo zokuxilonga ukuvavanya imiba ethile, ukusebenza, njl., kwaye kunye nathi, ngokuqinisekileyo, kungekhona nje umgca ophantsi, inzuzo kunye nelahleko, njl. uphononongo lwemithombo; yibize ngophononongo lwe-360 okanye uphando lokubandakanyeka kwabasebenzi, abasebenzi bethu banakho, ngokufikelela kwiwebhu, ngokungaziwa ngokupheleleyo bathumele amava abo, uvavanyo lwabo, kunye nophononongo lwabo lweenkqubo, ngoko sihlala sinesixhobo esibalulekileyo sokuqaphela indawo enokuba yingxaki ihotele kwaye unokusabela ngexesha ukwenza utshintsho apho kuyimfuneko. Ke sidlule ngaphaya kovavanyo lweendwendwe kwaye songeza uphando lwabasebenzi kwimenyu ekhoyo kubaphathi bethu ukulinganisa ukusebenza.
Enkosi, manene, ngexesha lenu nangako konke okuhle kwiphulo lenu lokwandisa i-Afrika ngakumbi iMpuma Afrika apho sinokwenza ngeeHotele ezimbalwa ze-Intercontinental, iiCrowne Plazas, okanye iiHoliday Inns.
