ULarry Kellner uthi uvume ngokukrokra umrhumo webhegi yokuqala, ucinga ukuba ukulawulwa kwakhona kwenqwelomoya kufuneka kuthathelwe ingqalelo kwaye ujonge ukubakho kokudendwa okuthe kratya njengohambo oluya ludodobalisa uqoqosho.
Kudliwanondlebe olubanzi kunye ne-Houston Chronicle, usihlalo kunye nomphathi oyintloko we-Continental Airlines uthe akukho nto ibonisa ukuba ishishini lisondele ekukhupheni i-doldrums.
“Kwiintlanganiso zabasebenzi sithetha ngento yokuba ukuze kulunge umbutho, kufuneka sigcine abantu bethu besebenza ngokuhambelana nomthamo womsebenzi esinawo,” utshilo uKellner, inkampani yakhe engomnye wabaqeshi abakhulu baseHouston, enabantu abaninzi. abasebenzi abangaphezu kwe-18,000 ekuhlaleni kulo nyaka uphelileyo. "Ibaluleke kakhulu indlela esiyilawula ngayo loo nto."
Nangona kunjalo, wongeza ukuba "umjikelo weshishini uyaqhubeka nokuhla," kwaye wayenza yacaca into yokuba abakhweli abambalwa banokuthetha ukuba bambalwa abameli beefowuni ukuba bathathe iifowuni zabo, bambalwa abasebenzi bokutya ukuze benze ukutya kunye nemisebenzi embalwa ehambelana nenqwelomoya ukuze bafezekise “ilungelo. inani labantu” kwiimeko zoshishino.
Emva phayaa, i-Continental yanciphisa imisebenzi emalunga nama-3,000, ubukhulu becala ngeenkqubo zokuzithandela. U-Kellner uthe naziphi na izigqibo malunga nokuncitshiswa okungaphezulu ziya kuza njengoko i-Continental isondela ekwindla, ngokwesiko ixesha apho izithuthi ziyehla emva kwexesha leholide zasehlotyeni.
“Nangona kubuhlungu, kufuneka siqinisekise ukuba sigcina abasebenzi bethu behambelana nokubhabha esikwenzayo. Kufuneka sibagcine bekwi-sync, utshilo uKellner, obekwi-Continental iminyaka eli-14 kwaye wenyukela kwindawo ephezulu emva kokuba uGordon Bethune ethathe umhlala phantsi ngo-2004.
Okwangoku, iiprojekthi zelizwekazi amandla ayo okubhabha aya kuba phantsi ngeepesenti ezisi-7 kulo nyaka.
"Silindele ukuba itshintshe kwaye kungekudala, ngokukhawuleza njengoko imeko yeshishini iye yawohloka," u-Gimme Credit umhlalutyi uVicki Bryan wabhala kwingxelo.
U-Kellner uthe i-Continental ilawula iindleko zabasebenzi okwangoku ngokukhulula imigaqo-nkqubo yexesha, intshukumo engaqhelekanga ngexesha lasentwasahlobo njengoko iinqwelomoya zilungiselela ihlobo.
“Sinabantu abaninzi ngoku abakwikhefu elinikwe yinkampani,” utshilo uKellner. “Ndingalindela ukuba lo mkhwa uqhubeke. Siphume sijonge kuwo onke amaqela omsebenzi kubantu abafuna ukuthatha ikhefu. ”
UGimme Credit's uBryan uthe i-Continental mhlawumbi "ihlawula ixabiso" ngokuthatha amanyathelo angaphantsi kokunciphisa iindleko kuneentanga zayo kwaye yaqaphela ukuba umthuthi unike ingxelo yokuhla kwe-14 lepesenti yabakhweli kwiinyanga ezimbini zokuqala zika-2009, ukwehla okuphezulu kunokuba abaphathi bebelindele. .
Ilizwekazi libone umthamo womnxeba kubasebenzi bawo wehla malunga neepesenti ezingama-25, utshilo uKellner.
Kwicala lengeniso ye-equation, uKellner uqikelele ukuba ilizwekazi likwisantya sokwenza i-100 lezigidi zeedola ukuya kwi-150 lezigidi zeedola ngonyaka ukusuka kumrhumo webhegi yokuqala, eqhuba i-30 yeedola ngohambo olujikelezayo kwiinqwelomoya zasekhaya kubakhweli ngaphandle kwezinye izinto, ezinje ngeenqwelomoya ezibhabhayo rhoqo. , abo bathenga amatikiti entlawulo epheleleyo okanye abathengi be-Chase Bank abanemivuzo ye-Continental amakhadi okuthenga ngetyala okanye ebhanki.
“Ndiyithiyile intlawulo yebhegi yokuqala,” watsho. "Ingxaki sizamile ukunyusa amaxabiso kancinane (emva kokuba abo bakhuphisanayo beqale eyabo imirhumo kunyaka ophelileyo) ... kodwa siphulukene nesabelo semarike."
Nakwiimeko apho iindleko zohambo zomntu okhuphisana naye zaziphezulu ngenene emva kokuba ibhegi yongezwe, iiwebhusayithi zokuhamba kunye neenkonzo zokubhukisha kaninzi aziyi kukubonisa oko, utshilo. Iintlawulo zelizwekazi ziya kubonakala zibiza kakhulu kubathengi, nokuba ixabiso lokugqibela lisezantsi, kwaye uKellner uthe ukuchasa umrhumo akubonakali ngathi kutsalela abakhweli.
“Emva kweenyanga ezine, besithatha i-zero yemalike ngokungabi nantlawulo,” utshilo uKellner. Umrhumo wengxowa yokuqala yelizwekazi waqala ukusebenza ngoSeptemba ophelileyo.
Ngokwesiqhelo, uKellner uthe ukholelwa ukuba imirhumo ilungile kwiinkonzo ezisetyenziswa ngama-20 epesenti okanye abambalwa abathengi, ngembono yokuba uninzi lwabakhweli akufuneki baxhase izinto ezithile, ezinje ngokujonga iibhegi zesibini okanye zesithathu ezikhangelweyo.
Ngaphaya kwengeniso yeshishini kunye nokuzabalaza kweendleko, uKellner uthe ixesha elineminyaka engama-31 ubudala lokurhoxiswa kolawulo lwenqwelomoya kufuneka lijongisiswe ngakumbi.
“Ukuba urhulumente ebefuna ukuphinda alilawule ishishini, andizukuchasa,” utshilo, elumkisa ngelithi akaceli ukuba kubuyiswe inkqubo yakudala, xa imali yokukhwela iphezulu kwaye bembalwa abantu abakwaziyo. bhabha.
U-Kellner uthe ishishini lisebenza phantsi “kwemithetho engqongqo kwezinye iindawo” kodwa alawulwe ngokupheleleyo kwezinye, kubandakanya imali yokukhwela kunye nokuba zeziphi iimarike ezifumanekayo.
“Kufana nesixhobo somculo esingasebenziyo,” utshilo, ebhekisa kubume bomjikelo weshishini obangela ukuba abaphathi kunye nabasebenzi babandakanyeke kutshintshiselwano olubonakala luhlala lukhona lokupha nokuthatha. "Ungakwazi ukwenza umculo omnandi, kodwa kuya kufuneka ulungelelanise yonke into ukuze usebenze. Kwaye ndivuleleke kakhulu ekuqhubekeni nokuphonononga kunye neenkokheli zabasebenzi ukuba singayenza njani inkqubo isebenze ngcono kumacala omabini. ”
Okwangoku, uKellner uvumile ukuba iindleko zabasebenzi base-Continental zikwisiphelo esiphezulu soshishino, ngokuyinxenye ngenxa yokuqhwalela kwebhanki ekuqaleni kweli shumi leminyaka okwavumela abanye abakhuphisana nabo ukuba bacuthe imali yomhlalaphantsi kunye nezinye izibophelelo zabasebenzi.
U-Kellner uthe ngelixa kusoloko kulungile ukusonjululwa kwezinto phakathi kwabaphathi nabasebenzi, ngoku isenokungabi lelona xesha lilungileyo lothethathethwano nabakhandi kunye nabaqhubi beenqwelo-moya, abanezivumelwano eziye zalungiswa ekupheleni kuka-2008.
“Ndiyayibulela imbono yokuba ngamanye amaxesha akulunganga ukuthethathethana ngesivumelwano esitsha xa izinto zingahambi kakuhle,” utshilo. "Siza kumamela amaqela abasebenzi kunye nento abafuna ukuyenza ukuzama ukuqinisekisa ukuba sifumana impendulo engcono."
Omnye ummandla apho i-Continental ixakeke khona ngabalawuli kukunduluka kwayo okucetywayo ukusuka kumanyano lweSkyTeam kunye neDelta, i-Air France/KLM kunye nabanye ukuya kwi-Star Alliance, ngoku ekhokelwa yi-United kunye neLufthansa. I-Continental ikwakha ubambiswano olwahlukileyo kunye ne-United, ebeyithathele ingqalelo ukudibanisa nayo kwintwasahlobo edlulileyo ngaphambi kokuba ikhethe ukuhlala izimele, ubuncinci okwangoku.
Ukusuka kwindawo yokujonga imephu yokubhabha, uKellner uthi i-Continental kunye ne-United zifanelekile.
“Umceli mngeni kwi-SkyTeam kukuba iDelta inesikhundla esomeleleyo eNew York kunye nesikhundla esomeleleyo eLatin America (njenge-Continental), kwaye ke uneqabane ohlala usilwa ngetrafikhi kunye namanye amaqabane,” utshilo. . “Inkwenkwezi inento endiyibiza ngokuba yindawo yokukhanya eNew York kunye nendawo ekhanyayo eLatin America. Ngoko ke ngokobulumko bothungelwano, silunge kakhulu kwiNkwenkwezi. "
ISebe lezoThutho liphonononga isicelo selizwekazi lokutshintsha amahlakani. Inkampani isalindele imvume karhulumente kule ntwasahlobo kwaye iqalise ukubhabha ecaleni kwe-United kunye nabanye abathwali beNkwenkwezi kanye emva kokuphela kweenqwelomoya zayo zokugqibela ze-SkyTeam nge-24 Oct.
Ulungelelwaniso oluManyeneyo luya kuvumela abathwali ukuba babelane ngezixhobo, ezinje ngeeklabhu zesikhululo seenqwelomoya kunye netekhnoloji, kodwa iya kuyeka ukudibanisa okuthe kratya, okufana nezivumelwano zabasebenzi ezidityanisiweyo, utshilo uKellner.
I-2008 enzima ebone iintetho zokudityaniswa, isibhengezo seNkwenkwezi, irekhodi lamaxabiso aphezulu epetroli ehlotyeni athe awela kakhulu kwisiqingatha sesibini, ukucuthwa kwamandla kunye nokudilizwa, kwaphela ngoDisemba ngokuphazamiseka kwejethi ye-Continental emva kokuhamba kwe-Denver, eyathi yaphela. yashiya iBoeing 737-500 iziqwenga kodwa akwabulala mntu. Emva koko nge-12 kaFebruwari, i-Continental Connections turboprop ephuma eNewark yangena kwidolophu yaseBuffalo, NY, ekhaya, yabulala ama-50.
Yayiziingozi ezimbini zokuqala ngexesha likaKellner kwinkampani, nangona le yokugqibela yayiqhutywa ngunokontraka weColgan Air, ekwabhabha ne-turboprops ye-Continental ngaphandle kweBush Intercontinental Airport. Walile ukuxoxa malunga nokuba yeyiphi ingozi, esithi iBhodi yeSizwe yoKhuseleko kwezoThutho ilawula uphando.
U-Kellner uthe akazikhathazi ngokuqhubeka nobudlelwane be-Continental kunye no-Colgan, athe waqaphela ukuba uqinisekisiwe yi-Federal Aviation Administration kwaye uye waziphatha ngokusemthethweni njengeqela elisemthethweni kuphando lwe-NTSB.
“Sisenokungabi naso isihlalo esisemthethweni etafileni, kodwa sinesihlalo sokuziphatha kakuhle etafileni,” utshilo uKellner, eqiqa ngelithi amaxhoba engozi yaseNew York ayekwitikiti lelizwekazi nokuba bebengekho kwinqwelomoya yelizwekazi. . “Ngoko ke ndiza kubenzela yonke into endinokuyenza kubo.”
