Namhlanje i-AirHelp ibhengeze iziphumo zenqaku lonyaka le-AirHelp elithatha amaxabiso eenqwelo moya nakwiizikhululo zeenqwelo moya. Kuqala ukwaziswa ngo-2015, inqaku le-AirHelp lolona vavanyo lusekwe kwidatha yeenqwelo moya kunye nezikhululo zeenqwelo moya, ukulinganisa umgangatho wenkonzo, ukusebenza ngexesha, ukuqhubekeka kwamabango kunye nokutya kunye neevenkile - kuthathelwa ingqalelo iinkonzo zenqwelomoya kunye nasemva kokuhamba ngenqwelomoya.
Ukwenza le nqanaba, inkampani yamalungelo abakhweli bomoya isebenzise imithombo yolwazi ephezulu, kubandakanya isiseko sayo sedatha yeenqwelomoya, yenye yezona zinkulu kwaye zibanzi kwihlabathi, amashumi amawaka eembono zabathengi kunye namava ayo ekuncedeni i-10 yezigidi abakhweli kwihlabathi liphela yimbuyekezo kulandela ukuphazamiseka kwendiza.
Iziphumo zamanqaku e-AirHelp ka-2019 zibonisa ukuba iinqwelomoya ezibeka abathengi kuqala ukuba baphume phambili
Inqwelomoya yenqwelomoya ephezulu kwizinga lamanqaku e-AirHelp ngo-2019 yiQatar Airways, ebambe isikhundla sayo ngempumelelo ukusukela ngo-2018 ngenxa yokungaguquguquki ekusebenzeni kakuhle kwamabango kunye nokufika kwexesha. Ngokukodwa, iQatar Airways ifumene amanqaku ayi-7.8 ekuphatheni ibango kunye ne-8.4 ngokusebenza kwayo ngexesha elifanelekileyo. Ngaphandle kweQatar Airways, utshintsho olukhulu lwenzekile phakathi kweenqwelomoya ezintlanu eziphezulu; I-American Airlines, iAeromexico, i-SAS yaseScandinavia Airlines kunye neQantas zibekwe kwindawo yesibini ukuya kweyesihlanu, ezibonakalise impumelelo enkulu ekusetyenzisweni kwamabango nasekugcineni ixesha.
Ngelixa iinqwelomoya ezintlanu eziphambili zifumene amanqaku kakuhle kwiindawo ezijolise kubakhweli ezinje ngokuqhubekeka kwamabango kunye nokufika ngexesha, uninzi lweenqwelomoya ezilinganisiweyo, kubandakanya iRyanair, iKorea Air, i-EasyJet, kunye neThomas Cook Airlines, benze iindaba kulo nyaka ngokuphathwa kakubi kwabakhweli. Umzekelo, abasebenzi bakaRyanair bangenela ugwayimbo, babangela ukuphazamiseka okungathethekiyo, emva koko inqwelo moya yala ukuhlawula imbuyekezo ababekhwele kuyo. Oku kubonisa ukuba inkxaso yenkxaso yabakhweli xa izicwangciso zokuhamba ngenqwelomoya zingahambi kakuhle ziya kubonakala kwizinga eliphantsi.
“Amanqaku e-AirHelp ka-2019 angqina ukuba iinqwelomoya ezinolwaneliseko oluphezulu lwabakhweli zibonelela ngaphezulu kokufika ngexesha. Kufuneka sigcine engqondweni ukuba iinqwelomoya zijongana nohlobo olutsha lomhambi: ufundile, uya esazi iimfuno zakhe kunye namalungelo, kwaye uyakwazi ukukhetha phakathi kuluhlu olubanzi lwabathwali bomoya. Kuthetha ukuba nkqu nezo moya zingenako ukugcina ukufika kwazo zinethuba lokugcina abakhweli benxibelelene negama labo ngokubonelela ngenkonzo elungileyo emva kohambo xa izicwangciso zabo zokuhamba zingahambi kakuhle. Uphononongo lwethu lubonisa ukuba iinkampani zeenqwelo moya ezibeka abakhweli phambili kwaye zibambe uxanduva ngokwenza amabango afanelekileyo kwimbuyekezo ngokukhawuleza kwaye ngaphandle kwengxaki bafumana ukuthembela kwabathengi kolu rhwebo lukhuphiswano, "utshilo u-CEO we-AirHelp kunye nomseki ongumlingani uHenrik Zillmer.
Amanqaku e-AirHelp Score kwisikhululo senqwelomoya abonisa ukuphucuka kusafuneka
Phakathi kwezikhululo zeenqwelo moya eziyi-132 ezihlalutyiweyo, abathengi bonwabele awona mava mahle kwisikhululo senqwelomoya saseHamad, kwiSikhululo senqwelomoya saseTokyo Haneda nakwisikhululo senqwelomoya saseAthene, abathi babala njengezona ndawo ziphakamileyo zintathu ukusukela kwinqanaba lokuqala lamanqaku e-AirHelp. Isikhululo senqwelomoya i-Eindhoven, kwisikhululo senqwelomoya sase-Kuwait kunye nesikhululo senqwelomoya saseLisbon Portela asilele ngamabala asezantsi kulo nyaka Zonke izikhululo zeenqwelo moya zilinganiswe ngokusekwe ekusebenzeni ngexesha, umgangatho wenkonzo kunye nokutya kunye neendlela zokuthenga.
“Kucacile ukuba ishishini leenqwelomoya kwihlabathi liphela lifuna ukuphuculwa okumandla, iinqwelomoya ezigcwaliswe ngokugqithisileyo kunye nokurhoxiswa okuziintloko zelizwe inyanga nenyanga, kunye nokuphathwa kakubi kwabakhweli okungaguqukiyo,” utshilo uZillmer. "Nangona uninzi lweenqwelo moya zase-US kunye nezikhululo zeenqwelo moya zilinganiswe kakuhle kulo nyaka, usemninzi umsebenzi ekufuneka wenziwe njengoko ngaphezulu kwe-90% yabakhenkethi base-US bengekawazi amalungelo abo abakhweli bomoya."
INTO ONOKUYITHATHA KWELI NQAKU:
- Ukwenza le nqanaba, inkampani yamalungelo abakhweli bomoya isebenzise imithombo yolwazi ephezulu, kubandakanya isiseko sayo sedatha yeenqwelomoya, yenye yezona zinkulu kwaye zibanzi kwihlabathi, amashumi amawaka eembono zabathengi kunye namava ayo ekuncedeni i-10 yezigidi abakhweli kwihlabathi liphela yimbuyekezo kulandela ukuphazamiseka kwendiza.
- The highest rated airline in the 2019 AirHelp Score rankings is Qatar Airways, which has successfully held its top position since 2018 due to consistency in effective claims processing and high punctuality.
- First launched in 2015, AirHelp Score is the most comprehensive data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing and food and shops –.
