ILithuania esekwe kwiilvinas UAlekna, umphathi weendaba zentlalo weSkycop unemincili. uxelele eTurboNews ukuba umhla wama-23 kuDisemba ubhalwe njengosuku apho ubulungisa buthumele isipho seKrisimesi kubahambi-moya eLithuania. Uziva ngathi ubulungisa benzelwa abakhweli bomoya xa I-Ryanair iyaphulukana nedabi ngokuchasene neMigaqo neMeko engafanelekanga
Ucacisa uSI-kycop iqalise iphulo lokuqinisekisa ukuba bonke abakhweli, abanamaxesha okulibaziseka kwenqwelomoya, ukurhoxisa okanye ukubhukisha ngaphezulu, bafumana imbuyekezo kwiinqwelomoya. Iqela labaqeqeshi abaqeqeshwe kakhulu abaneminyaka eli-10 + yamava kwezobuchwephesha, kwezomthetho nakwishishini lezemali lilapha ukukunceda ukuba ufumane imbuyekezo yomkhweli wenqwelo-moya ngendlela ekhawulezayo neyona ilula.
Iiskycops igqwetha u-Nerijus Zaleckas ebesele ebonelela ngeenkonzo zomthetho ukusukela ngo-2007. Unezidanga ze-master ezintathu zase-Vilnius, e-Amsterdam, nase-London, kunye namava eenkampani zamagqwetha aphambili amazwe.
UNerijus kunye namaqabane akhe babonelela ngeenkonzo ezihlanganisiweyo, ezorhwebo, ezomthetho, ezokulwa ukungabinantembeko kunye nezimangalo kubathengi balapha nabamazwe aphesheya ikakhulu kwingingqi yeBaltic, i-EU, iBelarus, iUkraine neRussia.
Kwangoko kule veki inkundla yaseLithuania yamkela ukuba iRyanair ayinakho ukuthintela abakhweli bayo ukuba banikezele amabango phantsi komgaqo 261/2004 kubantu besithathu.
“Abakhweli abadingi kufaka amabango ngqo kwiRyanair bevumela iSkycop kunye nommeli wabo ukuba babonise umdla wabakhweli ngokuchasene neRyanair. "Abakhweli bakhululekile ukuba bangavumelana ngezezimali nangeminye imiqathango nabantu besithathu ababancedayo ukuba bafumane imbuyekezo," itshilo inkundla.
Kwimeko ethathelwa ingqalelo, abakhweli abakhange bafake amabango ngokuthe ngqo ngeRyanair kwaye abalindanga iintsuku ezingama-28 kwimpendulo yeRyanair njengoko kuchaziwe imigaqo nemiqathango kwimithetho ebekwe yiRyanair.
Xa lo mkhweli wabela amalungelo abo kunye nebango labo, iSkycop yaba ngumnini webango. I-Ryanair yenqabile ukuhlawula ichaza ukuba abakhweli kufuneka bafake ibango ngokuthe ngqo kwaye balinde iintsuku ezingama-28, kwaye abanakho ukubabela amalungelo abo kwimbuyekezo.
Inkundla igwebe ukuba izivumelwano zonikezelo zisemthethweni kwaye iRyanair ayinakho ukuthintela abakhweli ekunikezeleni ngamalungelo abo kwimbuyekezo ukuba abakhweli bakholelwa ukuba ngaloo ndlela amalungelo abo aya kusetyenziswa ngokukhawuleza nangokufanelekileyo.
Inkundla yongeze: “Imiqathango neMiqathango yeRyanair ayinabulungisa kwaye ayisebenzi. Abakhweli banokugqiba ngezivumelwano ze-Assignment kwaye akukho mfuneko yokuba bafake amabango ngokwabo. ”
"Inkundla igxininise ukuba iMiqathango neMiqathango yeRyanair yaphula amalungelo abathengi," utshilo uNerijus Zaleckas.
Inkundla ikwatsho ukuba ngokugcwalisa ibango nge-imeyile iSkycop izalisekisile yonke imiqathango yokuhlawulwa kwembuyekezo kwaye iRyanair inyanzelekile ukuba ihlawule. Kuthetha ukuba iinkampani zamabango ezinje ngeSkycop akufuneki zisebenzise iqonga lokugcwalisa ibango likaRyanair njengoko eneneni lingakhange lenzelwe neenkampani ezinjalo.
Kulindeleke ukuba iRyanair ifake isibheno ngokuchasene nesigwebo.
Isigwebo siphume emva kokuba inkundla efanayo inyanzelise isohlwayo se-5000 EUR ngokuchasene neRyanair ngokungaziphathi kakuhle enkundleni. I-Ryanair yazama ukuyeka ukuxoxwa kweenkundla rhoqo nangayiphi na indlela.
INTO ONOKUYITHATHA KWELI NQAKU:
- In the case under consideration, the passengers did not file claims directly with Ryanair and did not wait for 28 days for Ryanair's response as it is stated the terms and conditions in rules dictated by Ryanair.
- Inkundla igwebe ukuba izivumelwano zonikezelo zisemthethweni kwaye iRyanair ayinakho ukuthintela abakhweli ekunikezeleni ngamalungelo abo kwimbuyekezo ukuba abakhweli bakholelwa ukuba ngaloo ndlela amalungelo abo aya kusetyenziswa ngokukhawuleza nangokufanelekileyo.
- Ryanair refused to pay stating that the passengers had to file the claim directly and wait for 28 days, and could not assign their rights to compensation.
