Umgaqo-nkqubo wokubuyiselwa kwemali we-Air Canada we-COVID-19 wandiswe ngeentsuku ezingama-30
Abathengi abafanelekileyo ngoku kude kube nguJulayi 12, 2021 ukuba angenise isicelo sokubuyiselwa imali
Umgaqo-nkqubo uvumela abathengi abafanelekileyo ukuba bangenise izicelo zabo zokubuyiselwa imali kwi-Intanethi okanye kummeli wabo wokuhamba

I-Air Canada ibhengeze namhlanje ukongezwa kweentsuku ezingama-30 zomgaqo-nkqubo wokubuyiselwa kwemali we-COVID-19. Umgaqo-nkqubo uvumela abathengi abafanelekileyo abathenga itikiti elingabuyiswayo ngaphambi kuka-Epreli 13, 2021 ngokuhamba ngomhla okanye emva kukaFebruwari 1, 2020, kodwa abangakhange babhabhe nangasiphi na isizathu, ukuba bangenise isicelo sabo sokubuyiselwa imali kwi-intanethi okanye kummeli wabo wokuhamba.

"Inani labathengi abacele ukubuyiselwa imali lingaphantsi kunoko bekulindelwe kwaye uninzi lugcinile ikhredithi yohambo, Air Canada Iivawutsha yokuHamba okanye amanqaku e-Aeroplan, sonwabile ukuwabona njengoko kubonisa ukuba baceba ukuhamba kwikamva. Sikuthatha oku njengevoti yokuzithemba kubathengi bethu ukuba bazimisele ukubhabha kunye nathi kuhambo lwabo olulandelayo, kwaye sijonge phambili ukubamkela kwakhona, ”utshilo uLucie Guillemette, uSekela Mongameli oLawulayo kunye neGosa eliyiNtloko lezoRhwebo eMoyeni. Khanada.

“Kubathengi abafuna ukubuyiselwa imali, abasebenzi bethu basebenze nzima kakhulu besenza izicelo ngokukhawuleza kwaye baya kuqhubeka nokwenza njalo, kubandakanya nokusebenzisana namaqabane earhente yokuhamba. Sinenkqubo elula yokubuyiselwa kwemali kwi-Intanethi kwaye siye safikelela kubathengi ngokuthe ngqo ukubacebisa ngezinto abanokukhetha kuzo. Ukanti, banikwe kuphela malunga neepesenti ezingama-40 abathengi abafanelekileyo abacele ukubuyiselwa imali, songeza umhla wokugqibela wezicelo. ”

Umgaqo-nkqubo wokubuyiselwa kwemali we-COVID-19 ubandakanya amatikiti kunye Air Canada Iiphakheji zeholide ezithengelwe iinqwelomoya ezirhoxisiwe nokuba ziinqwelomoya okanye ngumthengi ngaso nasiphi na isizathu ekuqaleni ngenxa yokuphela kukaJuni 12, 2021.

Ukusukela nge-13 ka-Epreli 2021 (usuku owathi waqala ngalo umgaqo-nkqubo wokubuyiselwa kwemali we-COVID-19), i-Air Canada yayinezigidi ezili-1.8 zizonke zokubhukisha abathengi abanelungelo lokubuyiselwa imali. Ukuza kuthi ga ngoku, malunga neepesenti ezingama-40 zaba bathengi bafanelekileyo bacele ukubuyiselwa imali, kwaye ama-92% abo bangenise izicelo sele beqwalaselwe imali yabo. Abathengi bakwaAir Canada banakho nokukhetha ukwamkela ivawutsha yokudlulisa umoya eCanada eCanada (ACTV) ngaphandle komhla wokuphelelwa okanye ukuguqulwa kwexabiso letikiti labo ukuya kumanqaku eAeroplan ngebhonasi engama-65%. Abathengi esele bayamkele i-ACTV okanye amanqaku e-Aeroplan banakho ukukhetha ukutshintshiselana ngezi mbuyiselo kwifomu yoqobo yentlawulo, kubandakanya nesahlulo esingasetyenziswanga sayo nayiphi na i-ACTV ekhutshiweyo okanye kwimeko apho kunikezelwe imbuyiselo eyinxenye.

Abathengi banokucela ukubuyiselwa imali kwi-intanethi kude kube nge-12 kaJulayi ka-2021. Abathengi ababhukishe ngearhente yokuhamba kufuneka banxibelelane ngqo nearhente yabo. Ukuxhasa amaqabane ayo earhente yokuhamba, iAir Canada ayizikhumbuli iikhomishini zentengiso zearhente kwiitikiti ezibuyisiweyo abazenzayo.

Umgaqo-nkqubo omtsha wokubuyiselwa kweAir Canada wokubonelela abathengi ngendlela yokubabuyisela imali, ivawutsha yokuHamba ngeAir Canada okanye ixabiso elilinganayo kwiiAeroplan Points ngebhonasi engama-65% ukuba inqwelo-moya irhoxisile okanye ibuye yabeka uhambo ngenqwelomoya ngaphezulu kweeyure ezintathu, isebenza kuwo onke amatikiti athengiweyo.