Kunyaka wangoku, iinqwelomoya kwi Iqela leLufthansa Ukuza kuthi ga ngoku ubuyisele imali eyi-2.8 yezigidigidi zeerandi ukuya kuthi ga kubathengi abazizigidi ezingama-6.6 (ukusukela nge-16 Septemba 2020). Ngokomndilili, ukubuyiselwa kwemali eyi-1800 kwahlawulwa ngeyure kwiveki ephelileyo.
Inani lembuyekezo yamatikiti evulekileyo yehle kwi-900,000 yokuthengiselana. Kufuneka kuqatshelwe ukuba amabango amatsha okubuyiselwa kwemali ahlala evela ngenxa yokuba iinqwelomoya kufuneka zirhoxisiwe okanye iindwendwe zirhoxise. ILufthansa okwangoku ifumana izicelo eziphindwe kathathu njengaphambi kobhubhane. Ke ngoko, inani lamabango embuyiselo evulekileyo liya kuqhubeka nokukhula ngamandla, linciphise ngakumbi kwiiveki ezizayo, kodwa alisoze lifike zero.
I-Lufthansa Group Airlines isebenza ngokuqhubekayo nangokuzimeleyo ukuqhubela phambili ukukhawulezisa inkqubo. Ukuza kuthi ga ngoku, baqalise amanyathelo ngeendlela ezahlukeneyo. Umzekelo, umthamo kumaziko abathengi uye waphindwa kathathu, kwaye kwintengiso yearhente yokuhamba iye yaphindaphindeka kane. Abasebenzi abaninzi abavela kwamanye amasebe baye benziwa ukuba banike inkxaso kwaye bakhululwe ekusebenzeni ixeshana.
Ngapha koko, abathengi banokutshintsha uhlengahlengiso kwizicwangciso zabo zokuhamba. Yonke intlawulo yeLufthansa, i-SWISS, iAustria Airlines kunye neBrussels Airlines zinokubhalwa kwakhona rhoqo njengoko zifunwa ngaphandle kokuhlawuliswa. Oku kusebenza kwihlabathi liphela kubhukisho olutsha kwiindlela ezimfutshane, eziphakathi nezide.
| Iqela leLufthansa Airlines | ||
| Inani lembuyiselo ehlawuliweyo | kwiMio. i-eur | 2,800 |
| Inani lamatikiti abuyisiweyo | kwi-Mio | 6.6 |
| Inani lilonke lezicelo zokubuyiselwa kwemali (kubandakanya nezicelo ezitsha) | kwiMio. | 0.9 |
INTO ONOKUYITHATHA KWELI NQAKU:
- Therefore, the number of open refund claims will continue to develop dynamically, decrease further in the coming weeks, but will never reach zero.
- For example, the capacity in the customer centers has been tripled, and in travel agency sales it has even quadrupled.
- It should be noted that new reimbursement claims are constantly arising because flights have to be cancelled or guests cancel.
