Ukungafihli nto kuya kuba sisitshixo sokubonelela ngenkonzo kubakhenkethi bangomso. Ngeli xesha Covid-19 ubhubhane, izinto ezininzi zohambo lwexesha elizayo zibhalwe 'njengezingaqinisekanga'. Ngokweengcali zeshishini lokuhamba, abalamli abanikezela ngolwazi oluthe kratya kunye nemigaqo-nkqubo ecace gca ngokungathandabuzekiyo iya kuba yinzuzo ngokubuyisela ukuzithemba kwabathengi.
Imiba ejikeleze ukubuyiselwa kwemali, imigaqo-nkqubo yokubhukisha kunye nolawulo lwabasebenzi konke kuye kwavela phambili - iiarhente okanye abaqhubi abangacacanga kuzo zonke ezi zifundo bajongane noluntu.
Eli lixesha elinzima kubo bonke abasebenzisi kunye neearhente. Ukuze kuhlangatyezwane neemfuno zexesha elizayo kunye nokuqinisekisa ukoneliseka kwabathengi, abalamli kuya kufuneka babe bhetyebhetye kwaye benze izinto ekuhleni malunga nokuceba kwabo kwangaphambili. Okwangoku, ikamva lohambo alikaqiniseki. Iqela lamava abathengi ababi ngexesha lobhubhane ngoku liphethe amandla okubangela ukonakala kwexesha elide kwintembeko yohlobo.
Uninzi lwabasebenzi kunye neearhente kuye kwafuneka bahlengahlengise imigaqo-nkqubo yokubhukisha ukuze banikeze ezinye iindlela eziguqukayo ukujongana nembuyekezo yesininzi - ezinye zolu hlengahlengiso zinokuphunyezwa ngokusisigxina njengotshintsho kwimfuno yabathengi kuthetha ukuba abahambi bafuna ubhetyebhetye ngakumbi ukuya phambili. Inkampani egcina umgaqo-nkqubo wokubhukisha oguqukayo ngokungathandabuzekiyo iya kuba yinzuzo ngaphezulu kotshintshe oku njengoko ibango lokuhamba liqala ukubuya.
Tui wagxekwa ngokungabikho kolwazi olukhoyo kunye nemigaqo-nkqubo yokubuyisa ixesha - inkampani yazisa ngesixhobo sokubuyisela imali ngokwakho nge-21 Meyi 2020. Emva kokujongana nentaba yezicelo zokubuyiselwa imali (ngaphezulu kwe-900,000 yabathengi bachukunyiswe yi-COVID-19 okwangoku ), isixhobo esinjengalesi kufanele ukuba besele sikhona.
Olunye ulwazi lunokuqwalaselwa njengendawo yokuthengisa. Abahambi kusenokwenzeka ukuba babe nomdla ngakumbi malunga nendlela umlamli abawusebenzisayo ajongana nefuthe le-COVID-19. Phambi kwalo bhubhani, ulwazi malunga neelwandle, iivenkile kunye neevenkile ziya kuba zifunwa; Thumela i-COVID-19, ulwazi olongezelelekileyo ngokubhekisele kwimpilo kunye nokhuseleko, iinkqubo zokuhlola kunye neenkqubo zokuvalelwa kwabantu ziya kubaluleka ngakumbi.
Ixesha elichithwe kukhangelwa imithombo yeendaba kwezentlalo lonyuke kakhulu ngexesha lobhubhane, iipesenti ezingama-41 zabahambi behlabathi benza oku ngoku ngakumbi xa kuthelekiswa ne-pre-COVID-19. Oku kuthetha ukuba abakhenkethi banxibelelana ngakumbi kunangaphambili kwaye igama elibi okanye uphononongo lunokusasazeka ngokukhawuleza. Yiyo loo nto ulawulo olusebenzayo lwe-Intanethi lubalulekile ekugcineni ukuthembeka kwegama kuhambelana.
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INTO ONOKUYITHATHA KWELI NQAKU:
- The majority of operators and agents have had to adjust the booking policies to offer more flexible alternatives to cope with mass refunds – some of these adjustments may be implemented permanently as a change in consumer demand means that travelers require more flexibility going forward.
- A company that maintains a flexible booking policy will undoubtedly be at an advantage over one who changes this as travel demand starts to return.
- According to travel industry experts, intermediaries offering more information and clearer policies will indisputably be at an advantage in terms of restoring consumer confidence.
