UGoh Choon Phong liGosa eliyiNtloko lesiGqeba Singapore Airlines kunye ne-Singapore Airlines Cargo. Wabekwa njenge-CEO ye-airline ngomhla we-3 kweyoMsintsi ngo-2010. Phambi kokuqeshwa kwakhe, wayesebenzela iqela le-SIA ngaphezulu kweminyaka engama-20 esebenzela iinqwelomoya e-China nase-Scandinavia.
I-Singapore Airlines lilungu le-Star Alliance kwaye yamkelwa naphina emhlabeni njengenye yeenkampani zeenqwelo moya.
Ukuphazamiseka kwendiza ngenxa yeCoronavirus yathatha umhlaba kwaye ayithintelanga i-Singapore kunye ne-Singapore Airlines. Namhlanje u-CEO u-Goh Choon Phong uthethe nabo bonke abathengi be-SIA ngolu xolo lusuka entliziyweni kunye nembono yekamva
Umyalezo wakhe uthi:
Mthengi Oxabisekileyo,
Ndiyathemba ukuba wena nabantu obathandayo niphilile kula maxesha angaqhelekanga.
Bambalwa, ukuba bakhona, kuthi abanokucinga ubhubhane wehlabathi njengolu njengoko ilizwe emva kwelinye livala uhambo lwamazwe aphesheya ngenxa yokuqhambuka kwentsholongwane. Ngelixa amanyathelo okuqulatha i-COVID-19 athathwe kwimpilo yoluntu, bakhubazekile kwimizi-mveliso yeenqwelomoya kwaye basibonisa kwi-Singapore Airlines ngowona mceli mngeni mkhulu kwimbali yethu.
Abathengi bethu kunye nabasebenzi bahlala bephambili kuthi. Lo mthetho-siseko wakhokela uninzi lwezigqibo zethu kwezi nyanga zimbini zidlulileyo njengoko besiphendula kwisikali esiqhambukayo sehlabathi kuqhambuko, kunye nenani elikhulayo lokuvalwa kwemida okunciphise ukuhamba ngenqwelomoya.
Siyazi ukuba uyasithemba ukuba usinike amava akhuselekileyo okubhabha kunye nendawo esingqongileyo. Kungenxa yoko le nto silungelelanise inkonzo yethu yokubhabha ngenqwelomoya ukunciphisa umngcipheko kubathengi nakubasebenzi bethu ngelixa sisemoyeni kwaye sinyusa iinkqubo zethu zokucoca kunye nokubulala iintsholongwane kwiinqwelomoya nakwindawo zethu zomhlaba ezinje ngeeSilverKris lounges.
Nangona sibuyele umva imisebenzi yethu ngenxa yokuvalwa kwemida, saqonda ukuba uninzi lwenu kunye nabantu obathandayo kufuneka babuyele ekhaya ngokukhawuleza. Kwaye usithembile ukuba uza kuyenza loo nto. Yiyo loo nto, ngaphandle kokuwohloka okukhawulezayo kokusebenza, saye saqhubeka sineenkonzo kwizixeko eziphambili kangangoko sinako.
Sifumene amanqaku amaninzi akhuthazayo kubathengi bethu kwezi veki zimbalwa zidlulileyo. Enkosi, amazwi akho ashushu ombulelo athetha lukhulu kuthi ngeli xesha linzima.
Kwangelo xesha, siyazi nokuba uninzi lwenu luye lwachaphazeleka kakubi kukurhoxiswa kwenqwelomoya. Ndicela uxolo ngoku.
Amaqela ethu afumene ivolumu engazange ibonwe, iifowuni, kunye ne-imeyile kwezi veki zimbalwa zidlulileyo. Ngelixa siqinise amandla okuphatha kumaziko ethu eenkonzo zabathengi, imisebenzi embalwa yeziko lethu lokunxibelelana phesheya laphazanyiswa kukuvalwa nguRhulumente. Ngenxa yoko, siyazi ukuba kusenokwenzeka ukuba sikubangele ukukhathazeka okukhulu kunye noxinzelelo. Siyawubulela umonde wakho nokuqonda kwakho njengoko sisenza konke esinako ukuxhasa iimfuno zakho, kwaye sikuphendule ngokukhawuleza.
Ngenxa yokungaqiniseki phakathi kokuqhambuka kwe-COVID-19, ixabiso lesahlulo setikiti lakho elingasetyenziswanga liya kugcinwa njengeekhredithi zokubhabha xa inqwelomoya yakho iyekisiwe okanye ukuba ufuna ukuhlehlisa uhambo lwakho. Ungazisebenzisa ezo iikhredithi ukwenza ukubhukisha okutsha nangaliphi na ixesha ukusukela ngoku kude kube ngumhla wama-31 kuMatshi ngo-2021. Nceda unxibelelane nathi apha xa uqinisa izicwangciso zakho ezintsha zokuhamba.
Ndingathanda nokwabelana ukuba siza kuzihlaziya ngokuzenzekelayo zonke izikhundla zobulungu zeKrisFlyer Elite kunye nePPS Club ezinye iinyanga ezili-12 ekupheleni konyaka wobulungu. Oku kusebenza kubo bonke ubulungu obuphela ngo-Matshi 2020 ukuya ku-Februwari 2021. Ukusebenza kwayo nayiphi na i-PPS ephelayo kunye ne-Elite Gold Rewards nayo iyakwandiswa kude kube ngumhla wama-31 kuMatshi 2021.
Olu luphawu oluncinci lombulelo wethu ngokunyaniseka nenkxaso yakho, esiyixabise kakhulu njengoko sisebenza nzima ukufumana olu qhambuko.
Ngaphezulu kweminyaka engama-70, i-SIA isete imigangatho yeemveliso zeenqwelomoya kunye neenkonzo kumzi-mveliso wezohambo. Kuhleli kungacaci ukuba ukuqhambuka kweCovid-19 kuza kulawulwa nini. Kodwa xa isenzeka, unokuqiniseka ukuba siya kukulungela ukukwamkela kwakhona ebhodini kwaye sihambise, kwakhona, inkonzo ekhethekileyo obuyilindele kwaye uyiqhelile.
Kude kube lelo xesha, nceda uhlale ukhuselekile kwaye usempilweni.
Ozithobileyo,
IGoh Choon Phong
CEO, Singapore Airlines
INTO ONOKUYITHATHA KWELI NQAKU:
- That is why we modified our in-flight service to reduce the risks to our customers and crew while in the air and stepped up our cleaning and disinfection procedures both in the aircraft and our ground facilities such as the SilverKris lounges.
- In view of the uncertainty amid the COVID-19 outbreak, the value of the unused portion of your tickets will be retained as flight credits when your flight has been canceled or if you would like to postpone your travel.
- That principle guided many of our decisions over the last two months as we responded to the increasingly global scale of the outbreak, as well as the growing number of border closures that have decimated air travel.
