Ukuthathela ingqalelo imeko yangoku yasemkhosini-yezopolitiko, i-Ukraine International Airlines (UIA) yandisa ukunqunyanyiswa kweenqwelomoya eziqhelekileyo kunye neenqwelomoya ukusuka / ukuya eUkraine kude kube yi-23:59 ngo-Epreli 15, 2022 ixesha laseKyiv.
I-UIA igxininisa ukuba ihlala inxibelelana kwaye iya kuqhubeka inxibelelana noMphathiswa weMicimbi yezaNgaphandle yase-Ukraine, iSebe lezaseko lwe-Ukraine. Ukunikezelwa kwemeko enzima phantsi komthetho we-karate, umthwali womoya utsalela ingqalelo ekunokwenzeka kokulibaziseka okunyanzeliswayo kunye neengxaki zeempendulo kwimigudu yenkonzo yokunxibelelana nabagibeli kunye nokubala ukuqonda.
KUBALULEKILE UKWAZI: bonke abagibeli be-airline kunye nabemi base-Ukraine abangaphandle kwaye kufuneka babuyele e-Ukraine kufuneka babhalise kwiwebhusayithi ye-State Registration yabemi base-Ukraine.
Abemi ababhalisiweyo baya kunikwa ulwazi malunga neenqwelo-moya kwiindawo ezichaziweyo kunye namanqaku okufika e-Ukraine.
Lonke ulwazi oluhlaziyiweyo malunga nobume benqwelomoya kwixesha elizayo liya kuthi, ukuba kuyenzeka, libonelelwe kwi Iinqwelo moya zaseUkraine zamazwe aphesheya (i-UIA) website esemthethweni. Okwangoku, abakhweli beenqwelomoya ezirhoxisiweyo banokusebenzisa la mathuba alandelayo (bethathela ingqalelo iinuances zobugcisa kwiimeko umthetho karate e Ukraine):
- Amatikiti aphinda akhutshwe kwiinqwelomoya eziye zacinywa ukusuka ngoFebruwari 24 ukuya kwimihla emitsha emva kokuzinziswa kwemeko;
- Ukucinywa kokubhukisha ukuze itikiti lihlale lisebenza ukubuyiselwa kwimihla emitsha, enokuthi ichazwe kamva, ngexesha lokuqinisekiswa kwetikiti (unyaka omnye ukusuka kumhla wokuthenga);
- Ikhowudi ye-Promo yesixa esipheleleyo setikiti kunye ne-25% yebhonasi;
- Imbuyekezo yexabiso letikiti. Nceda uqaphele ukuba akunakwenzeka ukuchaza imigaqo echanekileyo yokubuyisela imali;
- Abagibeli abafake isicelo sekhowudi yokunyusa ngoMatshi-Aprili 2020 baya kuba nekhowudi yabo yokunyusa ngokuzenzekelayo ngokuzenzekelayo ngomnye unyaka emva kwe-15 ka-Epreli (ngokulandelelanayo, kude kube ngoMatshi-Aprili 2023);
- Abagibeli abangathanda ukufumana imbuyekezo yeendleko zekhowudi yokunyusa baya kunikwa eli thuba. Nangona kunjalo, akunakwenzeka ukuchaza umhla ochanekileyo wokubuyisela imali.
Ukunikezelwa kwezithintelo ezikhoyo, i-airline ibonelela ngeengcebiso kunye neempendulo kuphela kwisicelo esibhaliweyo. Ukubonisana okanye ukukhutshwa kwamatikiti kwakhona, sicebisa ukuba uqhagamshelane nee-arhente apho amatikiti athengiweyo okanye iZiko leNkxaso yoMthengi ngokugcwalisa ifomu yempendulo eyimfuneko kwiwebhusayithi esemthethweni yenkampani yenqwelomoya.
Abakhweli beenqwelo-moya ezicinyiweyo baya kwaziswa ngamanyathelo angaphezulu nge-imeyile okanye ngefowuni eboniswe ekubhukisheni. Abakhweli bayacelwa ukuba bajonge ukuba iUkraine International Airlines inolwazi lwangoku loqhagamshelwano – i-imeyile, inombolo yefowuni yomntu ngamnye.
Kubantu abahamba ngenqwelomoya ezihlawulelwayo, nceda uqhagamshelane nabaqhubi bakho bohambo ukuze ufumane ulwazi malunga nobume kunye neshedyuli yeenqwelomoya ezihlawulelwayo.
Iqela le-UIA lithatha onke amanyathelo anokwenzeka ukuqinisekisa ukhuseleko lwabakhweli bethu.
INTO ONOKUYITHATHA KWELI NQAKU:
- Tickets reissue of flights that were canceled from February 24 to new dates after the stabilization of the situation;Cancellation of the booking so that the ticket remains active for reissuance to new dates, which can be specified later, during the validity of the ticket (one year from the date of purchase);Promo code for the full amount of the ticket plus 25% bonus;Refund of the ticket price.
- Please note that it is not possible to specify the exact terms of the refund;Passengers who applied for a promo code in March-April 2020 will automatically have their promo code extended for another year after April 15 (respectively, until March-April 2023);Passengers who would like to receive a refund of the cost of the promo code will be given this opportunity.
- For consultation or tickets reissuing, we recommend contacting the agencies where the tickets were purchased or the Customer Support Center by filling out the necessary feedback form on the official website of the airline.
