Iqela le-ISA libhengeze namhlanje ukuba uJacqueline Rosales unyuselwe kwinqanaba lobunkokeli kwinkampani. NjengoMongameli we-ISA, uya kujongana namacandelo amane e-ISA-ISA, Q-insights, SoapBoxSample kunye ne-icanmakeitbetter. UJacqueline wayekhe wasebenza njenge COO yeSoapBoxSample. Eyasungulwa ngo-1982, i-ISA yenye yezona nkampani zinkulu zokuqonda e-US, igxile ekujikeni ngokukhawuleza, kwizisombululo zophando ezineziphumo eziphezulu.
"Ndigqithile kwimincili yokukhokela i-ISA ukuya phambili," utshilo uJacqueline Rosales. “Simi kwisiseko esomeleleyo seminyaka engama-38 yokugqwesa; kubandakanya amandla, igama kunye nabasebenzi. Isicwangciso sethu kukudibanisa kwaye siguquke ukuhlangabezana neemfuno eziqhubekayo zabathengi bethu kunye nendawo yentengiso. Injongo yethu eqhubekayo kukudibanisa iimveliso kunye nabathengi ngeendlela ezintsha nezinomdla. ”
UJacqueline Rosales wajoyina iQela le-ISA ngo-2012, xa waye waqeshwa ukuba asungule kwaye akhokele icandelo le-ISA kwi-Intanethi, iSoapBoxSample. Ngaphezulu kweminyaka engama-25 kuPhando lweMarike kunye nempumelelo eqinisekisiweyo ekusunguleni, ukuzinzisa kunye nokukhula kwemibutho, wakhawuleza wazenzela igama ngenzondelelo kunye nesimbo sobunkokeli esingaqhelekanga. Ngaphantsi kobunkokheli obunamandla bukaJacqueline, iSoapBoxSampion yakhula yaba lelona candelo likhulu le-ISA. Emva kokuba i-ISA ifumene iqonga lokuqonda eluntwini icanmakeitbetter ngo-2016, uJacqueline emva koko uthathe indawo yamacandelo amabini-iSoapBoxSample kunye ne-icanmakeitbetter.
Ngaphandle kwemiceli mngeni ye-2020, iRosales ikhokela iqela ngokutshintsha okukhawulezayo kunye nempumelelo kumbutho okhokelela ekusebenzeni kwe-stellar kunyaka obunzima kakhulu.
U-Anthony Kretzmer, umongameli wangoku we-ISA, uzothatha umhlala-phantsi ekupheleni kwekota yokuqala, eqala ukusebenza nge-31 ka-Matshi 2021. U-Anthony ukhokele iqela le-ISA phantse iminyaka engama-20, ejonge ukumiselwa kweSoapBoxSample ngo-2012, kunye nokufunyanwa kwe-icanmakeitbetter ngo-2016.
"Iminyaka eli-19 edlulileyo kule nkampani intle ibisonwabisa kakhulu," utshilo u-Anthony Kretzmer, uMongameli wangoku we-ISA. “Siyavuyisana noJacqueline ngale ntengiso ibifaneleyo. Ndiyazi ukuba i-ISA iza kuqhubeka ichuma kwaye ichuma phantsi kobunkokheli bukaJacqueline. ”
UJacqueline uyinkokeli yokucinga, kwaye wafuna isithethi, esabelana ngamava akhe kwezorhwebo, ubunkokeli, uphando kunye nobungcali.
Malunga ISA
Ukusukela ngo-1982, i-ISA ibiphambili kuphando olutsha. Iipotifoliyo zabo ezahlukeneyo zeemveliso kunye neenkonzo zibandakanya uphando olupheleleyo lwenkonzo, ukuqokelelwa kwedatha (umnxeba, i-intanethi, kunye nobuso), umnxeba kunye neprogram yophando ye-intanethi, i-IVR, ukuqhubekeka kwedatha, iqonga lophando loluntu kunye neqonga lokuxoxa elifanelekileyo. Amacandelo amane e-ISA enza iQela le-ISA, elibandakanya ukuqonda kwe-Q (egxile kwimisebenzi esemgangathweni kunye neeklinikhi zemoto), iSoapBoxSampula (icandelo le-ISA kwi-intanethi), kunye ne-icanmakeitbetter (enikezela iqonga lokudibanisa uluntu).
I-ISA iqhuba ngaphezulu kweeprojekthi ezili-1,500 ngonyaka, isenza iifemu ze-AMA Gold Top 50 zoPhando lweeNtengiso, iinkampani zeFortune 1000, iiyunivesithi, iiarhente zikarhulumente kunye namaziko emigaqo-nkqubo yoluntu. I-Los Angeles County kunye neYunivesithi yase-Southern California (i-USC) yaphakamisa amandla e-ISA kuphando lwabo lokuqhekeza i-COVID-19 seroprevalence kwiNtwasahlobo yowama-2020. isantya kunye nokuchonga ngokuchanekileyo.