Ngaba i-Skyteam ngumdibaniso we-Airline Alliance ongasebenziyo? URegina kwiziko lonxibelelwano le-KLM eManila ligorha le-eTN!

skyteam
skyteam
IAvatar kaJuergen T Steinmetz

AeroflotKLM, Delta Airlines unento efanayo. Bangamalungu eenqwelo moya ze19 Skyteam umanyano. Umanyano lusebenza phantse i-14,500 yeenqwelo moya zeentsuku zonke ukuya kwiindawo ezili-1,150 kumazwe ali-175. Nokuba ubhabhela ushishino okanye uyolo, senza uhambo lwakho luthambe kwaye lube mnandi. ” yingxelo kwi Iwebhusayithi yeSkyteam.

Umhlali wase-US uLiana Cemenski wayenamava ahluke kakhulu. Ukuba bekungekho ngenxa kaRegina osebenzela iziko lokutsalela umnxeba le-KLM Royal Dutch Airlines kwiiPhilippines, eli linamava ngesele lijike laba liphupha elibi nangakumbi kulomhlali waseMinneapolis.

Ngoko ke eTurboNews ubhengeze uRegina njengegorha le-eTN lakutshanje. I-KLM yeyona moya indala yabakhweli ehlabathini, kwaye ngaphandle kukaRegina, umthuthi weDurch akabonisanga nto ngaphandle kokuthula nokungabi nantlonelo kwaye "asikhathali" nangona u-eTN wazama ukufumana impendulo emva kwesehlo. URegina uthathe ubunini bale ngxaki kwaye wabonisa ukuba uyakhathala, ngelixa ugxa wakhe eMoscow enika impendulo yesiqhelo "ndishiye ndedwa" kulo mthengi we-KLM. Lo isenokuba ngumcimbi woqeqesho lwabasebenzi kunye nobuntununtunu kwinkcubeko kunye nendlela eqhubekayo yendlela umsebenzi omkhulu onokuthi usilele ngayo.

Olona manyano lukhulu lweenqwelo moya emhlabeni Star Alliance, Ihlabathi elinye, kwaye Skyteam. Ityala likaLiana ngeenqwelomoya ezintathu zeSkyteam ngumzekelo weklasikhi wokubonisa ubuthathaka belona candelo libaluleke kakhulu kulomanyano kufuneka lulungelelanise - amava agudileyo kwabo bakhweleyo.

I-eTN ifumene iimpendulo ezivela:

I-AEROFLOT:

“Le yayiyimeko entsonkothileyo kuba umkhweli wayephethe amatikiti amabini ahlukeneyo kwaye engenayo nephepha-mvume lokungena elizweni awayeceba ukudibanisa ngalo. Nje ukuba iarhente yokubhukisha yongeze ulwazi olongezelelweyo oluyimfuneko kwitikiti, umgibeli wakwazi ukuhamba. Oko bekuthethiwe, siyaqonda ukuba singasoloko siphucula kwaye sizakuqhubeka nokuhlengahlengisa intsebenziswano yethu kunye neenqwelomoya zeqabane ukuze zamkele abakhweli bethu kwiimfuno ezahlukileyo. "

I-DELTA AIRLINES:

I-Delta inobambiswano kunye neenqwelomoya ezininzi kwihlabathi liphela, kubandakanya iAeromexico, iAir France-KLM, iAlitalia, iTshayina Mpuma, iGOL, uMoya waseKorea, iVirgin Atlantic, iVirgin Australia kunye neWestJet. Olu luhlu luvela kwi-interline, ukuya kwi-codeshare ukuya kumashishini adibeneyo kunye nokulingana.

  • Ubunzulu bobuhlakani, kokukhona kudityaniswa ngakumbi amava abathengi.
  • Yonke imiba yeribhoni yokuhamba ukusuka ekubhukisheni ukuya kwibango lempahla kufuneka isebenze kwaye ihambelane phakathi kweDelta kunye namaqabane ayo.
  • I-Delta ijolise ekunikezeleni awona mava mahle kumthengi wamanye amazwe, kunye nokudala ukungaguquguquki xa abathengi be-Delta bedibanisa okanye bebhabha kunye namaqabane ethu e-airline.
  • Ukusombulula la manqaku eentlungu zabathengi xa uhamba phakathi kweDelta kunye namaqabane ayo, amaqela ajonge kuzo zonke iindawo zeribhoni yokuhamba ukusuka ekunyanisekeni, ukuya ezihlalweni, ukungena, amava e-airport, kunye nokubuyela kwimeko yesiqhelo, ukuvala ezo zikhewu okanye "iiseams" ngaphakathi iteknoloji, umgaqo-nkqubo kunye neenkqubo.
  • Ukuqinisekisa ngamava wabathengi angenazinto zetekhnoloji, iinkqubo okanye imigaqo-nkqubo, xa uhamba namaqabane e-Delta, kufuna ingqwalaselo kungekuphela kumaqela e-Delta kodwa ziinkokheli zeenqwelomoya.

KLM Wahlala engathethi. Iimeyile ezininzi kunye nokufowuna kubudlelwane beendaba ne-KLM eAmsterdam zihlala zingabhalelwanga. Emva kokunxibelelana nabalingani beFinn, iarhente ye-KLM ye-PR eNew York, kwafika i-imeyile emfutshane isithi: "I-KLM ayinakho ukunika uluvo."

Kweneke ntoni? 

U-Liana Cemenski ungumhlali wase-Minneapolis, eMinnesota oneminyaka engama-26 ubudala kwaye unephepha lokundwendwela lase-US elinepasipoti yaseRussia. Emva kweminyaka emininzi e-United States, watyelela usapho e-Russia kwaye wabhukisha itikiti lomvuzo elikhutshwe kwilungu le-Skyteam iDelta Airlines kwaye laqhutywa yi-Delta ukusuka eMinneapolis ukuya eAmsterdam kwaye yabuyela kwilungu le-Skyteam KLM Itikiti lesibini lathengwa ukusuka eAmsterdam ukuya eMoscow ngeKLM ukuya Mthabathe ukusuka eAmsterdam ukuya eMoscow. Ukubuya kwetikiti lakhe kubonise inombolo yenqwelomoya ye-KLM ukusuka kwi-MOW ukuya kwi-AMS, kodwa inqwelomoya yayiqhutywa lilungu leSkyteam iAeroflot.

Ngaphambi kokuba uLiana ashiye i-US yena nomyeni wakhe babiza i-Delta Airlines kunye ne-KLM ngokuzimeleyo ukuqinisekisa ukuba i-visa eNetherlands yayingeyomfuneko kuba wayetshintsha nje iinqwelomoya kwisikhululo seenqwelomoya iSchiphol eAmsterdam. I-Delta emele i-KLM e-United States iqinisekise kabini ukuba akukho mfuneko ye-visa.

Yayiluhambo lokuqala lukaLiana ukusukela ngo-2011, ke wayechulumancile ukubuyela kwidolophu azalelwa kuyo kwiintaba zaseCaucasus. Ekubuyeni kwakhe, wayenokunxibelelana neMoscow, iAmsterdam, neMinneapolis. Ukufika kwakhe eMoscow Sheremetyev International Airport iiyure ezi-3 phambi kokuba inqwelo moya yakhe ye-KLM iye eAmsterdam wafumanisa ukuba inqwelo moya yayiqhutywa lilungu leSkyteam Ilungu leAeroflot. Inqwelomoya yayiqhutywa yiAeroflot phantsi kwesivumelwano seKLM Codeshare esibonisa inombolo yenqwelomoya ye-KLM. Itikiti lakhe lakhutshwa kwisitokhwe setikiti le-KLM.

Xa bezama ukungena eAeroflot, uOlga, umphathi weAeroflot owayesemsebenzini wayalela uLiana ukuba ashiye ikhawuntari yokungena, kuba akazukuvunyelwa ukukhwela inqwelomoya ngenxa yokungabinayo i-visa yeSchengen.

U-Liana umbonise ulwazi lwetikiti lokudibanisa neMinneapolis kunye ne-KLM, kodwa u-Olga waphendula. Andiyi kukwamkela- ixesha. Uqukumbela ngelithi: "Kutheni ungakhange ubhabhe kwi-KLM ukuba uqhagamshela kulaa moya?"

U-Liana wabiza umhlobo wakhe uDmytro osebenzela olu papasho eHawaii. Ndikunye noLeana kwindlela ezintathu, uDmytro wabiza i-KLM e-US Ifowuni yaphendulwa yi-Delta Airlines, emele i-KLM. Iarhente yeDelta inyanzelise indawo yokurekhoda kwaye ibanga ukuba ikhompyuter yakhe ayinakufumana irekhodi elinamagama abakhweli, umhla kunye neenombolo zenqwelo moya. Uye wathi, uyakugxothwa yi-Delta ukuba uthe wakhupha ubhukisho ngaphandle kwekhowudi yokuqinisekisa. U-Liana wayenoloyiko ngelo xesha kwaye wathumela ifoto yetikiti lakhe eDmytro e-Honolulu. Emva kokuba i-locator yokurekhoda igqityiwe ukubonelelwa i-Dmytro ukuba yongeze ingxelo ye-SSR kwi-PNR, ke i-Aeroflot yayiza kubona umkhweli ebhukishwa ngenqwelomoya kwaye ayifuni visa yaseYurophu.

Ummeli weDelta Airlines ubanga ukuba akanakho ukufikelela kwinkqubo yekhompyuter ye-KLM. Xa bejamelene, ukuba inani elibiziweyo lidweliswe phantsi kwe-KLM, utshilo ummeli we-Delta, umele iKLM. Ekugqibeleni iarhente yeDelta yavuma ngokungathandabuzekiyo ukubiza iarhente "yokwenyani" ye-KLM eHolland kwaye kuya kuba kuloo mmeli ukongeza intetho. Oku kwenziwa kwimizuzu engama-20 kamva.

U-Liana ubuyile emgceni ukuze angene kwaye u-Olga wase-Aeroflot engakhange ajonge irekhodi uthe loo ntetho ayenzi mahluko.
I-Dmytro ngoku ibizwa ngokuba yi-KLM eAmsterdam ngqo. Iarhente ye-KLM iyibonile le ntetho kwaye yazama ukubiza u-Olga eMoscow ngqo. Isikhululo senqwelomoya eMoscow asivumanga ukuqhagamshela iarhente yeKLM kwindawo yokungena yeAeroflot. Iarhente ye-KLM icele uLiana ukuba ahambise iselfowuni yakhe ku-Olga, kodwa u-Olga akavumanga ukuthetha nommeli we-KLM.

I-KLM icebise uLiana ukuba afumane iofisi ye-KLM. I-KLM yayikwisiphelo sesithathu kwaye uLiana wathatha iibhegi zakhe wabaleka waya kwesinye isiphelo. Ufumene iofisi yeKLM kunye nearhente esebenza kwikhawuntara ye-KLM.

Xa esiya kwiarhente ye-KLM uxelele uLiana ukuba ayiloxanduva lakhe ukunceda kuba inqwelomoya yayiseAeroflot hayi iKLM. Xa kwakuchazwa ukuba itikiti lakhutshwa yi-KLM kwaye wayehamba ngenombolo yenqwelomoya ye-KLM, ayenzanga mahluko kubasebenzi be-KLM kwesi sikhululo seenqwelomoya saseMoscow. Xa uLiana wayezama ukuhambisa iselfowuni yakhe kwiarhente ye-KLM naye akavumanga ukuthetha nogxa wakhe weziko lokufowuna.

URegina, iarhente yeziko lokutsalela umnxeba ye-KLM wayekuloo mnxeba esiva konke oku ngapha nangapha. URegina usebenzela iziko lonxibelelwano le-KLM kwiiPhilippines. Ucele uxolo koogxa bakhe kodwa akazange aphole.

Emva kweminye imizuzu engama-30, uRegina wakwazi ukudibanisa itikiti lomvuzo eDelta kunye netikiti le-KLM lokuya eMoscow, ke ikhompyuter ye-PNR ngoku ibonise itikiti elinye.
Wenze umsebenzi. U-Liana ubuye wabuyela kwisikhululo se-Aeroflot kwaye wajonga kwimizuzu engama-45 ngaphambi kwenqwelomoya kodwa wayalelwa ngumphathi weAeroflot u-Olga ukuba angene komnye umgca kwaye ahlawule isutikheyisi yakhe eyongezelelweyo ukuba ihlolwe.

Phantse njengommangaliso, uLiana wayengumgibeli wokugqibela ovunyelweyo ukukhwela inqwelomoya yeAeroflot kwaye ekugqibeleni wayibuyisela ekhaya eUnited States.

Inkulu Enkosi uya kuRegina kwiiPhilippines, ngoku owenziwa i-eTN Hero yamva nje. Ubhontsi omkhulu ezantsi kwiarhente ye-KLM eMoscow nase-Olga ukusuka eAeroflot kunye ne-SKYTEAM njengomdibaniselwano owenza ukuhamba ngaphakathi kwenethiwekhi kube ngamava amabi kwaye phantse kube nzima.

Iindaba ezingakumbi kwi-SKYTEAM.

 

Malunga nombhali

IAvatar kaJuergen T Steinmetz

UJuergen T Steinmetz

UJuergen Thomas Steinmetz uqhubekile esebenza kwishishini lokuhamba nokhenketho okoko wafikisa eJamani (1977).
Uye waseka eTurboNews ngo-1999 njengephepha leendaba lokuqala kwi-intanethi kushishino lokhenketho lwehlabathi.

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